1,340 Virginia Tesla/1000 Service Centers

Quick, efficient, and so far proving to be very honest. - ricky.cole

Quick, efficient, and so far proving to be very honest. Friendly staffing. Pleasant experience. Thanks!

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

awesome expericance . - bsatax

awesome expericance .. not issues with the service dept at all.. they were perfect and great to work with

I am especially pleased with Farrish Subaru. - caw4345

I am especially pleased with Farrish Subaru. I am an 80 year old single female with no children. I need all the help I can get when it comes to servicing my car. Farrish Subaru provides that special kind of family like help for me, They listen to my concerns, do a complete diagnostic testing of my car, and have the technicians examine and then advise me of repairs. I am presently driving a 2017 Forester. Farrish Subaru keeps my car in great shape. I never have to worry about what I should do next. I am always confident that my car will take me where I need to go. Thank you Farrish Subaru.

Thank you Tanisha for your memorable customer service. - Tom

Thank you Tanisha for your memorable customer service. Your kindness was only surpassed by knowledge ad understanding of my vehicle, I reside in Virginia Beach you made the rid worth the effort.

They are not professional staff and always lie you have - fatih

They are not professional staff and always lie you have to wait long time for get vehicle and you have to pay extra money

Friendly and courteous check in, efficient and through - J&J

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.

Service was satisfactory car service was done well and in - Gene proctor

Service was satisfactory car service was done well and in timely fashion. Very good job of keeping customer informed of status.

Great service was serviced on good time. - Yflicker

Great service was serviced on good time. Car was clean and called me right on tomr

Our Renegade had a recent recall, Shelors got everything - hindalandy

Our Renegade had a recent recall, Shelors got everything done in one day we were expecting at least 2. They have always done a wonderful job with our vehicles.

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

Very professional staff owner Just Awesome been going At - Jwm77694

Very professional staff owner Just Awesome been going At Owen for since 2015 very satisfied with everything

Mr. Drew was very attentive and thoughtful during my wait - Jarvisburg

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

I like the people I interact with both sales and service. - zimmerman9

I like the people I interact with both sales and service. I have bought several cars and have been pleased with the dealer and the service writers.

They do a very good job everytime I bring my cars in. - nubianrecordz

They do a very good job everytime I bring my cars in. The people are very friendly.

They are a very communicative dealership Roberto ensured - Kamaledwards

They are a very communicative dealership Roberto ensured that my vehicle was done within good timing and they also kept me updated.

Shaler’s has always been a good place for us to get our - Pam

Shaler’s has always been a good place for us to get our vehicles. We have bought five new cars and a couple used cars. Our service has always been done on time and right it’s just been a great place for us.

Love Banister’s service team with Brian at the front! - V.atangan

Love Banister’s service team with Brian at the front! Always great to work with.

Juan welcomed me as I drove in. - Dana's Second Forester

Juan welcomed me as I drove in. He kept me posted on the work as it was done. Nice, friendly waiting area with amazing coffee and fruit. Loved the pear :) Was given an approximate time for when the work would be completed and they were right time.

Theresa has always treated me good & took great care of - stefmjensen83

Theresa has always treated me good & took great care of me while my vehicle was in service ..

Always feel as though I’m treated fairly. - Tempest na Tcup

Always feel as though I’m treated fairly. Work is done cleanly and fast, I also occasionally take advantage of their courtesy shuttle with I very much appreciate.

Mobile service was great. - ivans

Mobile service was great. Easy scheduled, serviced and done. Really surprised how nice and smooth proses was.

I always bring my car to Koons Tysons Toyota for service - Rocket Scientist

I always bring my car to Koons Tysons Toyota for service beacuse of one reason; service advisor David Turcios. He is low key, knowledgeable, and very professional. I trust his recommendations for what needs to be done. He is the reason I use Koons service. have had other service advisors there which, unfortunately I would not use again.

Review for Ourisman Toyota – Fairfax, VA I’ve had two - ldavidfore

Review for Ourisman Toyota – Fairfax, VA I’ve had two consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear that integrity and basic competence are not part of their operation. On my first visit, I brought in my RAV4 for an oil change and to have aftermarket HID headlamp bulbs installed. They replaced the bulbs — but none of the four worked. What’s worse, the mechanic knew they weren’t working and said nothing. I was nearly sent home in a vehicle with zero functioning headlights. Only after I noticed and brought it to the service manager’s attention did anything happen. He confirmed the lights didn’t work, brought the mechanic out, and asked him to explain. The mechanic shrugged and said, “they do not work.” This was immediately proven false when the manager installed them correctly himself. Still, I gave the dealership another chance. I returned for the 60,000-mile service and asked them to replace one faulty OEM Toyota bulb. I was told I had to buy them in pairs — fine. I also requested they troubleshoot a potential wiring issue. The car was with them for two days. When I was finally told it was ready, I picked it up — only to find that none of the headlamps were working. Not the two brand-new Toyota bulbs I just paid for, not the two previously working HID bulbs — nothing. And, of course, they completely forgot to investigate the wiring issue. This level of incompetence would be bad enough. But what followed was worse: I opened a case with Toyota Corporate, only to learn that Ourisman submitted a response filled with falsehoods and outright lies. At this point, it’s not just about bad service. It’s about dishonesty, negligence, and a complete disregard for customer safety and trust. I won’t be returning, and I strongly advise anyone considering service at this location to think twice.

Professional and friendly staff. - sedudack

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10!

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

The dealership is easy scheduling for any maintenance - jamp1988

The dealership is easy scheduling for any maintenance needed for your vehicle. They are rapid when servicing and greeting the customers.

The works complete on time. - nellyac1

The works complete on time. They also checks for other important issues and recommendations are also done

Fixed it right the first time happy to have my F250 back - PATTON2

Fixed it right the first time happy to have my F250 back and ready to be used