1,344 Virginia Rivian/1000 Service Centers

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

They were very informative. - Chill74

They were very informative. They didn’t do anything without letting me know what was going on. I really appreciate that. Please keep up the good work

Destany has helped me all 3 times I have been there. - lacuff5k

Destany has helped me all 3 times I have been there. Having never been there before, I was very impressed with the service and attention. Thanks!!

Mr. Drew was very attentive and thoughtful during my wait - Jarvisburg

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Everyone was very welcoming. - colemaj4

Everyone was very welcoming. Asked me if I had any concerns. The wait area was clean and comfortable. Complete service was done in a timely manner. Went over summary of car in detail. Very pleased with Tim, my service advisor

Quick and efficient, kept advised of what was needed and - heinrigr

Quick and efficient, kept advised of what was needed and given advice on some optional items

Super easy and efficient. - GFields

Super easy and efficient. Made an appointment via the Toyota app. Received a video assessment of my car’s status at the end. Will return.

Fast & very courteous service representative Sarah was - Hemal Desai

Fast & very courteous service representative Sarah was very helpful as always.Took her time to explain stuff I did not know.She helped so good that I brought my wife vehicle too and they took care right away. Very happy with service and delarship too.

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

The work was done good and they was very professional - Thomas Peterson

The work was done good and they was very professional when they done the work

I had a great dealership experience yesterday. - kay.floyd51

I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!

I had a great experience with Alex West! - Adwalive@aol.com

I had a great experience with Alex West! His customer service was incredible. Best service

Friendly and courteous check in, efficient and through - J&J

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.

Very professional, great service and excellent staff. - Raufi.services.com

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems

Great service was serviced on good time. - Yflicker

Great service was serviced on good time. Car was clean and called me right on tomr

Excellent service fast &good customer service I - Hisham

Excellent service fast &good customer service I recommend it for all my friends &f family

After being very pleased with several purchases from - rusty898

After being very pleased with several purchases from Shelor I am saddened to say that the service dept has failed to impress. Not only did my problem not get solved and I was charged for it anyway, they left my lift gate not lowering from the rear switch. Which was not an issue before dropping the vehicle off to them

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

Excellent, professional and attentive service by the - Jaime

Excellent, professional and attentive service by the service department. They took care of my tires need even though the appointment was for the Midlothian BMW.

It was a good experience going for the first time. - tamikabell02

It was a good experience going for the first time. I will be back again.

I took my 2021 Equinox in for an oil change yesterday. - wandagrubb

I took my 2021 Equinox in for an oil change yesterday. The service was provided as expected. Brittney said it should take about an hour and it was finished in an hour. Very friendly staff and efficient service.

Love Banister’s service team with Brian at the front! - V.atangan

Love Banister’s service team with Brian at the front! Always great to work with.

Perfect in every aspect, from the moment I walked in - Eve.grimaldi

Perfect in every aspect, from the moment I walked in until the valet brought my car to depart.

Professional and friendly staff. - sedudack

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10!

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

We have been taking our Jeep vehicles to Safford Jeep for - dt

We have been taking our Jeep vehicles to Safford Jeep for service for years. Josh does a great job in managing all of our vehicle service needs as well as keeping us informed on any issues we have or need to be looking out for. I would highly recommend him and the Safford service team.

As soon I walked in for my appointment everyone was so - Tamika

As soon I walked in for my appointment everyone was so kind and helpful. Instead of having me wait in the shop half a day, I was given a loan and on my way. My repair was complete sooner than expected and pick up was smooth. Thank you Chuck for listening to me annd helping figure out the problem.

From making the appointment to checking in to checking - Outback Owner

From making the appointment to checking in to checking out, my appointment went very smoothly. The waiting area was very nice and I enjoyed a cup of freshly ground coffee.