21 Virginia Mazda Dealers

I recently had an exceptional experience at Whitten - Jay

I recently had an exceptional experience at Whitten Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers Mazda was completely transparent with their pricing right from the start. There were no hidden fees or surprises, just straightforward and honest communication. The entire process was smooth and efficient, and I couldn't be happier with my new Mazda. Highly recommend Whitten Brothers Mazda for anyone looking for a hassle-free car buying experience! I also since buying a car have had my first service appointment getting an oil change and it went great!!

I recently bought a Mazda CX5 from Pearson and I couldn't... - Beverly

I recently bought a Mazda CX5 from Pearson and I couldn't be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was great to work with. Joseph was great with explaining the car to me with all it's extras and what to do with them. I would recommend Pearson without a doubt!

Really good customer service and communication. - jatjessto

Really good customer service and communication. Glad I bought my new car from them. Salesmen are good and not too pushy.

Tim Acoff and all the members of the team were fantastic - Cindy G

Tim Acoff and all the members of the team were fantastic I would recommend them!

Thank you Tanisha for your memorable customer service. - Tom

Thank you Tanisha for your memorable customer service. Your kindness was only surpassed by knowledge ad understanding of my vehicle, I reside in Virginia Beach you made the rid worth the effort.

Great experience. - Jim

Great experience. - Abraham’s communication by phone and video brought us in as we had just had a bad experience with another dealer. He worked the negotiation, prep and follow up. - Isaiah and Joshua as Isaiah mentored Joshua. on customer service and documentation. Product knowledge and customer service seemed natural. to Joshua and Isaiah. - Joseph , General Sales Manager and Finance were definitely calm, fair leaders. They made the purchase process work through their salesmen and customer interface. Plus the General Sales Manager understanding when I noted three things that would make me “feel”” good about the purchase. We as customers can be understanding and not demanding which allows a dealership that operated as I saw. The vehicle was just what we wanted and the couple of things agreed sealed the buy. Dealer focus on process including initial list of questions made sense especially as Isaiah calmly and professional noted reference the questions to start. He noted the list of questions allows the dealership to understand and respond to all customers. Thank you. Good job

I asked them to do the annual safety inspection earlier - Harvey723

I asked them to do the annual safety inspection earlier than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’t do it. They took the car back and put correct air pressure but only in tires on the driver’s side. They asked if I wanted a car wash. I said no because I had just washed and wiped the water spots off the car. They returned the car to me wet from a car wash. They took the car back and wiped it down. Now I’m wondering if they did the additional $600 service they suggested and I approved. I don’t have a way to check that unless the car breaks down on the road. Also, the service representative I saw only once, Olivia. Others did her work – she’s young so I guess she was in the back having fun with the guys. Is this normal service under the new Safford management or just disregard for female customers as usual under the old Brown management? Not sure. Everyone was polite and pleasant. But I need correct service.

I love my new car! - snbutler2000

I love my new car! I went into Safford Brown Mazda Alexandria on Thursday expecting the stereotypical dealership BUT I was pleasantly surprised. After several months of research and several dealerships later, Mazda was a constant in my search. Key players in this lovely experience were Alex Stofko, Yahya Faiz, and one of the managers. As a girl buying her first car, it is daunting, but they improved the process. Even as a ball of nerves, I was given amazing advice and customer service. They went above and beyond. I walked away feeling a bit better as I ran back to work. I came back later in the week so they could go over all the features that my car has as insisted by Yayah. so when I came back, Alex took the time to go over it and even at 22 degrees outside didn't rush and asked if I understood. I felt heard and seen and could not recommend this dealership more for having a safe car and safe process for young women. To think I was going to do business with another Safford brown Mazda in Virginia. Please make the trip to check out this one! I feel amazing about my purchase and you should too! (If I can help just one person in their search, I'll be happy.)

We had a 2018 Ford escape with 62 thousands miles when - ddfarm2001

We had a 2018 Ford escape with 62 thousands miles when the motor blew it was still under warranty and they fixed that we got it back four months later and the transmission come out of it they come and got it took it back up there call me said it was gonna cost us over $6000 that it was not under warranty we went and got it and took it somewhere else and come to find out. It was not our fault Brent the service manager called me and said that they was going to fix it that it was their fault so we’ve had good experience with them and hope to continue to have good experience with them. He stood behind his word to me, and I really gladly appreciate what he done for us. He is a man of his word.

Very polite and helpful, even though I did not have an - js9522642

Very polite and helpful, even though I did not have an appointment they were pleased to fit me into their days schedule.

Sold car back to Ford here because we didn’t have a - rncheart4u

Sold car back to Ford here because we didn’t have a choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmission is tied into a faulty clutch system. So car is not fixed cuz can’t afford to pay them so we practically gave them the car and guess what? The check that was to come in a couple of days never came. 2 days of coming to Ford to find out where check is and no one can give us an answer. Always some lame excuse of why they can’t find the check. Last one is they don’t know who has the paperwork even though check has been processed! I will never buy another ford again. I’ve had too many with transmission problems. Not to mention, I believe this place kept “finding” something else wrong for us to pay to fix when it was always the transmission/clutch recall Ford doesn’t want to fix. This particular dealership doesn’t know what the xxxx is going on. The xxxx manager can drive to their local accountant office and get the check. Been waiting here for over an hour and now it’s they lost the paperwork. Well then, write another xxxx check! Canada is suing Ford for these faulty transmission/clutch failures! United States should too. The manager that is here today doesn’t even have the courtesy or respect to come and talk to us. I will find out who he is and make another review. Listen up folks, don’t buy from Ford! They rip you off and don’t stand behind their product. Is it companies like them that take every hard earn penny from the low income people and line their pockets while we struggle to find the money to find another used car. They have the car, the title and the check. Meanwhile, we wait and wait for answers and that check!

They attempted to scam me when buying a new car. - Philo

They attempted to scam me when buying a new car. They added 2 things undisclosed to me and I insisted that they both be removed. After discussion of my filing an FTC complaint, they compiled. What they do is feed all sorts of papers for your signature/initials and one of these includes that undisclosed dealer addon. One was a $1499 “interior and exterior” protection addon, the other and $699 undercoating. Later, the salesmen even admitted the undercoating wasn't completed (the car arrived to the dealership 2 days my purchase, the day before it receive its virigina inspection), stated they would have had me bring back the car for that undercoating. It was a clear scam. Thing is, they were the only dealer of the red CX-70 premium that I wanted. I think they get over people easily, the salesman is real personable and their deceit is hard to catch. Oh, they gave me 19,500 tradein for my 2019 CRV EX, It's now listed at $26,587 on they site (discounted from $27,853)

Not Helpful at all - clahdz17

I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.

I purchased a certified pre-owned 2020 Mazda CX-5 Grand - John N.

I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.

I’m done with Flow for good. - Chris

I’m done with Flow for good. I will never buy another car there or let them touch any of my vehicles again. These people don’t just waste your time—they bleed you dry. Three hours for an oil change at $160 is outright robbery. And before anyone says it was a one-time mistake, this has been the case the last three times I went in. They don’t respect your time, your money, or your business. Take your car somewhere else where you’re actually valued.

Scott Henderson made our car buying experience amazing. - bethliggett6

Scott Henderson made our car buying experience amazing. He found the perfect car for me, the transaction was seamless and I couldn't be happier with my 2024 Mazda CX-5. We drove close to 1.5 hours to get to this dealership and it was well worth the drive. I would highly recommend Scott to anyone who is in the market for a new or previously owned vehicle. You'll be glad you took the drive, as we did! Thanks, Scott!

Paul Poindexter is a very pleasant sales consultant. - colinbakerap

Paul Poindexter is a very pleasant sales consultant. Paul is very calm and nice to work with. We enjoyed our time with him - a real gentleman. The CX-5 is great!

2022 If you want to deal with "consumer price gouging", - gale500

2022 If you want to deal with "consumer price gouging", this is the place to go. A Mazda with a MSRP of less than $30,000 had $5,000 tacked on. This was not included in the price shown online... I purchased a car at another dealer who charges MSRP...