26 Virginia Hyundai Dealers

Vanessa was terrific to deal with. - MY3KATS

Vanessa was terrific to deal with. She listened to what we wanted and made it happen. I Would highly recommend her to anyone.

The service department is top notch. - CHANKLEY

The service department is top notch. Our 2020 Outback was serviced, washed, and ready when promised. A very special thank you to Melissa Simon. Melissa has assisted my wife and me numerous times over the past 4+ years and is always a professional in her job, but she is the epitome of friendliness and compassion. Always, always with the most beautiful smile. She's deserving of being recognized as an asset to the team.

Geoff and Demario were both very knowledgeable and - poppychaz5

Geoff and Demario were both very knowledgeable and professional. Job well done Gentlemen. Thank you!

This dealership goes above and beyond to assist our - sartusa

This dealership goes above and beyond to assist our Military customers here at OMSC! Dana Cuenca is very personable, and kind! 10/10! :)

Angela Christie and Travis Hill always does a phenomenal - TyJames

Angela Christie and Travis Hill always does a phenomenal job when working with me and my vehicular needs. Making sure it’s safe for me and my daughter Daisy. ❤️❤️❤️❤️❤️

The service person was very friendly and also washed my - Dhirajkumar

The service person was very friendly and also washed my car. Thank you for all your service

Hands down the best car buying experience! - Ameadows85

Hands down the best car buying experience! They put the human element into buying a car. Arkeem, Eric, and Povl all not only listened but understood our needs, wants, and concerns and addressed each of them. There was ZERO pressure to make a decision, it was clear they wanted a happy customer, not just a sale. Once we made our decision, paperwork was done quickly but not rushed. We actually laughed and enjoyed signing car loan documents😄. I’ve purchased Dodge, Kia, Ford, Subaru, and Hyundai from other dealerships but nothing beats the experience at Saffard Brown Hyundai. I cannot recommend this sales team enough!

I had an issue with oil consumption, and Alex, the - Daniel Al

I had an issue with oil consumption, and Alex, the service manager, was able to help me resolve it. Alex was great at handling the situation, efficient, and professional.

I brought my car in for maintenance 2 weeks ago. - lillydomingue

I brought my car in for maintenance 2 weeks ago. I waited for the car. When I got in the car it was running. I stopped to get gas on my way home and turned off the car. I tried to turn the car on after pumping the gas only to see No Key Detected on my dashboard. They had not returned my key. I sat in the heat until someone came and returned my key. On the way home and for the next week, I felt like the car was driving roughly. Last Friday the check engine light came on. I could not reach Alexandria Hyundai’s service department. They do not answer the phone, they do not return calls and they do not respond to texts. This has been an ongoing problem for years. And yes, I have brought it up to management. Nothing changes. I gave up and brought the car to the Liberty Station by my house to see why the light was on. There was a problem with the fuel rail pressure sensor. They told me not to drive the car other than to take it to the dealer on Monday. Before I left the station, I called Alexandria Hyundai’s service department once again. And again, no luck getting through. So, I figured who at Hyundai would answer the phone? The sales department. Sad that I had to do this, but I called them and told them what was going on. They had someone from service call me back. I explained what was going on and that I only had one car and currently could not drive it so I needed to get it repaired. The person I talk to said no problem she could get me in in two weeks. Really??? Are we a little tone deaf here? So I told her that I was the person who got stranded at a gas station because they did not return my keys to me. She transferred me to Diamond, the service advisor who helped me the day on the day I got stranded. He assured me that if I brought my car in on Monday, he would have it back to me by Monday afternoon. I brought my car in on Monday morning and Diamond was not there so I got to deal with Troy Dodd. He was incredibly unresponsive when I dealt with him in the past, but I really didn’t have a choice. He told me he would try to get the car back to me by the end of the day but would call me and let me know. Of course, I never heard from him although I called four times, texted him and left phone two phone messages. Here it is 7:39 PM so I’m assuming my car is not ready. What’s worse, the problem was caused by something they did when I brought my car in two weeks ago. I have incurred over $100 in expenses for a rental car. I have no idea how to get in touch with these people tomorrow to see if my car is actually ready. This was my second Hyundai that I bought from Alexandria Hyundai and it will definitely be my last. I would not go to their service department except for the fact that the other Hyundai dealer I could use is very far from my house. Although I like both of my Hyundais, I’m not buying another one. Until my car is out of warranty, it does not make sense for me to go anywhere, but to the dealers to get it fixed. This would be an ongoing problem if I bought another Hyundai. I would be remiss if I did not mention the employees who are very service oriented. Joe and the two ladies who work at the admin desk. They went out of their way to help me with the things they could.

Short version: Pohanka Hyundai of Fredericksburg has - awindyfield

Short version: Pohanka Hyundai of Fredericksburg has incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with their willingness to work with our budgets and by actively listening to our must-haves in a new car. Long version: My mom, sister, and I had been leasing Kias for about 15 years, combined. Our leases were scheduled to expire early 2025, so we went to the dealership to get new cars; unfortunately, because of current interest rates, they essentially told us they had nothing in our price range, there was nothing they could do, and we left incredibly disappointed. Mom and I felt backed into a corner to buy out our leases, but my sister did not like her K5 and wanted to look elsewhere. We ultimately went to Pohanka Hyundai of Fredericksburg for my sister to test drive a new car to get at the end of her K5 lease. The sales team explained that they could buy her out of her lease, and all of our heads exploded! All three of us ended up selling our Kia leases to Hyundai and driving away in brand new Hyundais. Bill Hamilton was incredibly kind, patient, and very knowledgeable. He made sure we all got the cars that fit our exact list of must-haves and worked diligently with the manager, Roman Stanakzai, to make the leases work within our budgets. Carla Argueta in finance was efficient and explained the leasing contract at a level of my understanding. The showroom was comfortable and clean and every associate we encountered was friendly, helpful, and knowledgeable. The detailing crew made sure my new 2024 Kona was delivered in absolute glimmering perfection. As a family of three women, it's so important that we have reliable cars that can get us where we need to go. It's such a bonus that Pohanka Hyundai of Fredericksburg also made sure we are riding safely and in style. They also happen to be a group of trustworthy, professional, and knowledgeable staff who have gained three loyal customers from their outstanding customer experience.

We had 2 different salesmen. - janasteph

We had 2 different salesmen. The first one, Calvin , helped us over the phone, but he wasn't working the day we went there. Dedin Abbas was the person who worked with us. He was polite and very helpful. We purchased a 2022 Tuscon SEL from him. We live in Maryland so , when the car was ready, he and Calvin delivered it to us. Before leaving he sat with me in the car to help sync our phones with the electronics. I would definitely recommend him to anyone buying a car.

My husband and I came just to seek information and - Happy camper

My husband and I came just to seek information and decides to purchasing an Ionic 5 limited. Justin and Angela were very professional. We had an awesome car buying experience from start to finish. We highly recommend this dealership. Thanks again Justin and Angela. You guys rock!!

In rating just Sales, Service at the Sale, and Finance, - WILL B.

In rating just Sales, Service at the Sale, and Finance, we were very pleased. This is the second vehicle we purchased from Priority Hyundai and sales, Chris Sharpe.

Marvin Jones, Sales Consultant, was very patient, and he - chooboys

Marvin Jones, Sales Consultant, was very patient, and he was very diligent in communicating to me after the 1st visit until the time of purchase. Marvin is a true professional. And Lou Igbon, Sales Manager, was a true decision-maker to facilitate to make sure the sales went through thoroughly

Had a bunbch of smoke coming from my Smart Car. - dealerrater

Had a bunbch of smoke coming from my Smart Car. Towed it to Classic Hampton Auto Mall. Turns out there was less wrong with it than I thought. Earnest had great customer service skills. He kept me up to date on everything. Car is back and running great! Thank you guys!

Colonial Hyundai and Hyundai in general is one of the... - JAM

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

My husband and I were totally blown away about how - kcfrostburg

My husband and I were totally blown away about how informative and helpful our salesperson Dave Kramer was and still is. The car we wanted to test drive was ready and waiting for us when we arrived. Dave went over every inch of the car with , inside and out! We were very impressed with all his knowledge. We couldn't be happier with the outcome. We love our 2024 Tuson Limited!!! Thank You Dave!!!

I am very disappointed with the service. - janetcook506

I am very disappointed with the service. Our Equus has been in the service department for almost 4 weeks and they still don't know what is wrong with it. We were told they could not get to it the first week. The second week they called and asked for permission to perform additional diagnostics which totaled over 500 dollars. Week 3 we were told they had not had a chance to look at it again, but they were going to. Week 4 we have still not received a call concerning our vehicle. I ask for the General Manager's mailing address, if different from the business mailing address, and I was told no mail is delivered to the actual store but to their accounting department. I was also told I could not have the P. O. Box mailing address unless it was authorized. I am waiting for the General Manager to return my call.

Not a good place to do business. - dmelville2013

Not a good place to do business.. they us loan sharps. The sale person called me a pill..😕

I wanted to say thank you for your help with me... - Ed

I wanted to say thank you for your help with me purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fraz, the finance guy, was very personable and also helpful. He made the magic work to keep the payments low. Thank you both and the manager for making it possible for me to purchase this vehicle!

I love having my car serviced there. - Nancy Armstrong

I love having my car serviced there. The people are friendly, Travis and Loyd always makes me feel right at home. They always give me the best of service and meet my expectations. I wish to Thank all to the ones that helped to service my car. Wishing you my sincere appreciation. Nancy Armstrong

They were very helpful and honest about pricing. - Dohertfj

They were very helpful and honest about pricing. Service has been excellent. Would buy from them again.

Came for state inspection, oil change, and whatever is - wwilds11846

Came for state inspection, oil change, and whatever is needed at 22,000. She introduced me to a sales manager who introduced me to a sales representative. He showed me a 2023 Santa Fe and 2024 Tucson. Costs were presented without pressuring me to buy or lease.

Your Hyundai service team. From the very start your... - Ashleyroberts

Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi

Had a very smooth car buying process - wanted more for my - Matt.caitlin22

Had a very smooth car buying process - wanted more for my trade in but it was low drama and they helped me get a great deal on a new 2023 Santa Fe