65 Virginia Chevrolet Dealers

The quality of service/labor/parts at Pohanka Chevrolet - Becky G.

The quality of service/labor/parts at Pohanka Chevrolet is very high and I rely on it. Adam is always a huge help and he explains everything very well. He works with me to find the right coupons which is very nice. It's one thing to buy the car there, it's another to keep coming back for service! I plan to keep coming back! Thank you!

David Owino was awesome! - hardhead504

David Owino was awesome! He made the car buying experience comfortable and less stressful. Will definitely recommend him as a sales rep.

Tyrese J. - sakita.sims

Tyrese J. Is the best advisor that I have work with. #1 in my book

They were incredibly helpful and I was so nervous. - Amanda_wilkerson13

They were incredibly helpful and I was so nervous. Tracey Dooley really went above and beyond. As well as Anthony Spencer also.

Keith Wyatt goes above and beyond to take care of his - Tammy V

Keith Wyatt goes above and beyond to take care of his customers. Ask for him!

Chelsea was super helpful and did everything she said she - Perrysr

Chelsea was super helpful and did everything she said she would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience!

From the very start a few months ago through the entire - Howard F Hall

From the very start a few months ago through the entire purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researching vehicles and going through a deliberate process of elimination to determine the best vehicle for our family. Marck was polite, professional, and very knowledgeable about the Chevrolet and GMC product lines. He patiently answered all of our questions and never tried to "push a sale" on us. We appreciated his approach. When the time came to narrow down our search and select a vehicle, Marck maintained his professional "no pressure" approach. In addition to the GMC Canyon being the vehicle we selected, Marck's professionalism is what made us choose to purchase the vehicle from Ourisman. Marck walked us through the entire process and made this the best vehicle purchasing experience we've had in nearly 30 years of buying cars. Due to the focus on customer service and customer satisfaction we experienced at Ourisman, we will be purchasing our next vehicles from this dealership. Mark and the Ourisman team should be commended for their professionalism and focus on customer satisfaction.

James McPhearson really went above and beyond for me and - Gloriacampbell67

James McPhearson really went above and beyond for me and my wife. James made sure that our process went smoothly. We highly recommend him in your truck/ car buying process.

STAY AWAY! - Tyler Fischesser

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time.

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

As a repeat customer and someone who gets all service - Chevy

As a repeat customer and someone who gets all service from the dealership I expected to be treated as a valued customer. I was not! Tried to get a new car for my daughter and had horrible customer service (stood up first appointment) and had bad experience second appt. Lots of add on fees ($2000 gas&go lol). Ex- military as well. I thought there would be more effort under new ownership. People don’t travel to Front Royal to purchase cars, it’s for people who are loyal to community. I’ll have to switch from Chevy or go elsewhere. Too bad?

Horrible work, will never return to this dealership, had - Dakota36836

Horrible work, will never return to this dealership, had a simple oil change done my 2003 corvettea few months back and they charged me around 300$ and i had to get over half of it refunded. it was time for a change again, i decided to do it myself this time since i am a tech myself and had time. I ended up bending a 15mm wrench trying to get an oil plug loose that should be torqued to 15 ft lbs. When i called about it they tried to charge my 60$ and soonest they can schedule is tuesday to resolve this problem so i went to the dealership in person raising xxxx and they changed their mind now i can come in Saturday at 9( the next day) which is fine, i just want my oil changed without breaking my oilpan at my expense for anothers mistake. Long story short i show up they get my oil changed and charge me 40ish dollars for labor which is fine i understand techs are there to make money, but this time on my invoice they have the wrong milage on my car, says they reset my oil life monitor which is a lie i reset myself showing it had 12% left after the oil change and no sticker for my next time to change. Its absolutely absurd to me GM cant properly do a quick oil change on their own vehicles correctly at a dealership

When the service department tells you it will be 20 - Julesmonte

When the service department tells you it will be 20 minutes to button things up. Be prepared to wait an additional 2 hours to then be told they are finishing up the oil change. As a visitor to the area. I would not recommend this dealership. If they can not or just won't be honest on something so simple, how can you trust them for anything more?

The worst truck “buying” experience I have ever had. - Valvoconst

The worst truck “buying” experience I have ever had. Truck was filthy. Live ammunition left in the console. Poor communication and in the end, down right deceitful. Choose to spend your hard earned money where it is appreciated.

Staff was friendly and helpful. - aiamendola

Staff was friendly and helpful. We will return when it's time to buy a car for our youngest son!

Best Car Buying Experience to Date - campbellclan

I have bought over eight different vehicles the last fifteen years, some new and some used, and I have experienced the typical ups and downs that come with such life experiences. Some purchases went smoothly, while others proved problematic, including one situation in which I had to sue a dealership in Kernersville, NC (and won). I even purchased a truck from Ramey in Princeton only to encounter a great deal of frustration in securing a second key for the truck (I never got it after several communications on my end). I've got to say though that my recent purchase of a 2015 Dodge Challenger at Ramey Tazewell has by far been my best experience with a car dealership to date. Our salesperson, Frank Hall, was kind, courteous, and easy to work with. I contacted the Internet sales after I saw the price drop on the car to what amounted to a good deal and was treated like a valued customer from the initial email response. We purchased a warranty that included protectant stain spray for the interior and exterior and had to take the car back two weeks later for the service. Frank set me up in a nicer loaner vehicle than he really needed to, and when I picked the Challenger back up it had been detailed all over from front to back, looking as it did when we drove it off the lot. I am very impressed with the sales staff at this dealership. Frank Hall and Ramey of Tazewell have earned our future business.

I had a problem with my door lock. Cindy went above and... - mimiberberich

I had a problem with my door lock. Cindy went above and beyond for me to have the problem taken care of. She is AWESOME!

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

What a great staff! - Chevygirl

What a great staff! You feel comfortable and at home. Staff goes out of their way to make your experience great!

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!

I needed a VA State inspection sticker. - lutherstinnett

I needed a VA State inspection sticker. They got me in and out very quickly. I needed one of my tail light bulbs replaced and they only charged me a few extra dollars to do that. Would recommend them to anyone. 10/10

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

TOLD ME THEY DON"T NEED MY BUSINESS AND TREATED ME THAT WAY - yokennyr

Called the service department to order a replacement key fob for my Corvette. I asked the service manager that I spoke with, to contact my insurance person because they were going to pay for it. He told me he was too busy to call them. After a few minutes, I finally said to him " I guess your just too busy for my business, so I guess I'll take it elsewhere". He said, fine. I called back a few minutes later and I asked for the dealership manager, and was given one of owners...Fellers. I told him that I thought he might like to know that business was being turned away because service was too busy. He said that he wasn't too busy to make the call and that he would call me back. He left a message on my phone a few hours later asking that I call him back. I did twice, but didn't get him so I left two messages. That was a month ago, and I have yet to hear back from him. I guess they are too busy and don't need anymore business. So I would recommend taking your business elsewhere. I did, and had the matter settled thru another dealership in 3 days time. Fellers Chevrolet lost my current and future business. Too bad since I just moved to the area and was hoping for a good local chevy dealership.

Ripoff Artest - Dr. V

I recently visited the store to purchase a new car. I was working with a young sales person and everything was going okay until Clint the GM tried to get involved. He tried to explain that the dealer pricing was handled by Mr. Leckner himself and he agreed it was a bait and switch style price scheme just to get people in the door. He said the $999 processing fee was also just a way to get the owner paid and if he owned the store he wouldn’t charge more than $99 or no processing fee. Clint was nice but how can I trust a company who’s own GM doesn’t believe in the owners or company mission. Sounds like Mr. Leckner might want to change the company mission or hire managers that agree with his agenda. Either way I’m not buying from a company who’s own store manager doesn’t believe in their services or products worth.

Service Department is Horrible - vmisully

Not very good service, had to retur multiple times to get something fixed that they found during an oil change. When making appointment to get something fixed that they knew about. I would think they would order the parts

Absolutely appalled at the utter disrespect this... - cookds

Absolutely appalled at the utter disrespect this establishment has shown. My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss LT was in stock at a local dealership (Whitmore). We were off on MLK day, and planning to purchase a truck after all of our research; and a bonus that we could support a local business. However, when we arrived on the lot (9:15am) there were no other customers, but yet no one came out to greet us — we had to go in and ask for assistance. Once inside, my husband inquired about a test drive. The sales representative (while still sitting at his desk), asked my husband what his credit score was, my husband informed him that he had outstanding credit. Next, the salesman, still sitting asked, “well do you have a co-signer lined up? Because that’s a pretty pricey truck!” Absolutely appalling and completely disrespectful! Never once did this individual introduce himself nor offer any information about the vehicle. He did however assume that my husband must be too poor to afford a “pricey” truck, advertised at $50k (the going rate for trucks nowadays) just by walking in the front door. Outraged, I called and asked to speak with the owner so we would have an opportunity to discuss; but he too has refused to return any calls. Ultimately, we drove to Priority Chevrolet in Chesapeake and purchased that “pricey” truck with no issues! Do not recommend this dealership; please find other alternatives. Updated: Still no response from the dealership about the lack of professionalism and total disrespect. However after viewing photos on the dealers Facebook page, we are able to identify the salesman who refused to assist us, James West.