I don’t often take the time to write reviews, and - simplyamyj
I don’t often take the time to write reviews, and probably even less often when everything goes right — but my experience with CARLOS ANDRADE and the service team at Mark Miller Subaru Midtown absolutely deserves one.
Carlos was exceptional. I honestly can’t remember the last time I experienced this level of communication and follow-through from a business. He was incredibly attentive, friendly, informative, and consistently kept me updated throughout the entire process. I never had to wonder what was happening with my vehicle.
My Forester had an electrical issue that took some time to isolate, and I was extremely impressed with how thoroughly the team approached it. They worked through the problem, communicated with Subaru at the national level when necessary, explained what they were finding along the way, and made sure I had a vehicle to drive while mine was being diagnosed. I really appreciated receiving detailed information instead of vague answers.
They ultimately identified and fixed the problem, but what impressed me just as much was how smoothly and professionally the entire experience was handled.
The whole team was wonderful, but Carlos deserves special recognition. His follow-through was incredible, and I felt genuinely well taken care of from beginning to end. I will absolutely return to Mark Miller Subaru Midtown for future service.
Carlos showed up as an exceptional advocate for my safety and peace. THANK YOU. Five stars without hesitation.
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