Service done right! - larryprince89031
Service done right! I live in Las Vegas, and all 3 Ford dealers here are terrible. They won't work on any Ford over 10 years old, and they're customer service is terrible. I needed a Service Bulletin repair to fix an extreme temperature-related problem (like we get every summer in Las Vegas). I was told they had to keep my car for 3 weeks to reprogram 3 electronic control modules to fix the issue, and they only had 1 tech that could work on a hybrid. I personally spoke to Jason Summerhays, the Assistant Service Manager. He listened fully to my issue, and told me to bring the car in the next day, and they would try to get it out by the end of the day. I left Vegas at 4:30 to tow my car 120 miles to be at St George by 7:00 when they opened. I provided them with the Service Bulletin, and everyone was very pleasant, professional, and communicated completely. Jason called me at 11:30 and told me the car was done. Their diagnostic fee was less than half that of the Las Vegas dealerships, and the total bill was significantly less too. I am 100% satisfied with their Service Department. A great experience, worth every mile of the trip, and I got my car repaired and returned in 4 hours vs. 3 weeks the Vegas dealerships wanted. They get my full endorsement and recommendation.
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