Moab Ford

no call back don't answer phone I called and called about our recall on my ford fusion on the air bag first they said they had to order the part no call back. Then called them again I called and called about our recall on my ford fusion on the air bag first they said they had to order the part no call back. Then called them again a month later was told again they had to order part no call back if the part came. Today again tried to call them when talking to service department they hung up on us and when trying to call back phone rang and rang then just hangs up on you. More

Lost Drivers License I left my drivers license lay on the console and it slid through a small opening between the dash and console of my F350. I needed my license for ID I left my drivers license lay on the console and it slid through a small opening between the dash and console of my F350. I needed my license for ID to fly home. Moab Ford’s service manager took the dash apart and retrieved my license that same morning and didn’t charge me a cent. I have driven Fords for most of my life and this is one of the best dealerships I have dealt with. More

Robbed Was charged 400 dollars for oil change and diesel filter replacement. My home dealer charges 240. We travel all over US and it is 120 dollars higher t Was charged 400 dollars for oil change and diesel filter replacement. My home dealer charges 240. We travel all over US and it is 120 dollars higher than any we have had done. More

Fantastic service in an emergency. Lots of TLC from staff I was traveling cross country for 2 months. Picked up bad gas in KS. Cascade of issues. The Montrose and the Moab Ford dealership staffs took excelle I was traveling cross country for 2 months. Picked up bad gas in KS. Cascade of issues. The Montrose and the Moab Ford dealership staffs took excellent are of me - the Ford ESP warranty worth every penny. Thank you so much! More

Don't take your vehicle to Moab ford Kevin is rude and dismissive asked about warranty on my vehicle that I purchased at Moab ford and was told I had to have the vin. Then told that the Kevin is rude and dismissive asked about warranty on my vehicle that I purchased at Moab ford and was told I had to have the vin. Then told that the parts were unavailable and that they didn't know when they would have them in. No follow up. Rude customer service. More

No follow though I contacted the dealer over phone about a vehicle on a Monday. A salesman took my info, we discussed a vehicle they had in Stock. I asked for some pho I contacted the dealer over phone about a vehicle on a Monday. A salesman took my info, we discussed a vehicle they had in Stock. I asked for some photos of the vehicle because they hadn't posted any on there website. I ask on Tuesday for a price on the vehicle and they said they needed to discuss it and call me back. A few days later I called to see what the problem was with the price. Apparently 5 days later the salesman quit and the dealership didn't follow up, and sold the vehicle. More

Always helpful I bought my car from Moab Ford and the sales people were amazing. Did not overcharge and were kind and patient. I've had Moab Ford service the car (no I bought my car from Moab Ford and the sales people were amazing. Did not overcharge and were kind and patient. I've had Moab Ford service the car (not a Ford make) and they have always been courteous, quick, and maintain my vehicle well. I think Zach is the best mechanic I could ask for and he helps me understand my car better each time he maintains it! The team is so wonderful! More

What a Joke When passing through the area, I tried to order a simple part. 10 min later I was told I would have to be called back to see if the part was available When passing through the area, I tried to order a simple part. 10 min later I was told I would have to be called back to see if the part was available. Never got the call. When I called back, the part was "unavailable" Impressive how terribly bad service was. Would not recommend. More

These guys really came through! I would like to personally thank George and Kevin for really coming through for me and the mountain bike crew. We were told by the "Local independent I would like to personally thank George and Kevin for really coming through for me and the mountain bike crew. We were told by the "Local independent Moab Mech's" that our truck was going to be a huge job 16 hour plus shop rate and had to wait two to three weeks. George and Kevin repaired our truck within two days and 6 hour shop rate. They also uncovered problems left behind by previous mechanical work. Great work, great attitude! Cheers Steve More