Bad Experience! - RGV Customer
Do NOT do business with this dealership!! This dealership has be the most unprofessional, unethical, shady place in the valley. First of all, the salesmen are uneducated and incompetent. The finance department is crooked and lie to financing banks about household income and employment to get customers approved, no matter how poor their credit score is, or how high the customers interest rate will end up at, at the end of the deal. To make a long story short, my elderly parents went by the dealership as many of our parents do, to "window shop" knowing that they probably should not and could not qualify for a auto loan due to credit and being on a fixed income. The salesman lured them in, along with the finance manager.... ran their credit, got them into a large, used, overpriced vehicle approval with an 18% interest rate. They were going to end up paying double what the vehicle sale price was at the of the 6yr. agreement. We took the vehicle back, cancelled the contract with the bank, and just to have the fiance manager try to persuade my parents into another over priced vehicle. When they refused to take any vehicle from that dealership, he pretty much insinuated that my parents only got approved the first time because he had a "good relationship" with the bank that approved them?? What was funny, was that my mother later showed me a paper where the finance manager himself, wrote false income on a paper, and ask her to tell the bank that that was her income when they would contact her via phone, although it was not. This is elderly exploitation! There are many other ethical and honest places to buy from, DO NOT GO TO ED PAYNE, you will regret it!!!
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