2,603 Texas Used Car Dealers

LEARN FROM MY MISTAKE, DEALERSHIP IS COMPLETE SCAM!!! - WorseExperience

Worse experience ever! Sold me a total loss vehicle & failed to disclose. Salesman are shady and can't be trusted. Fraudulent Business! STAY AWAY!!! This is my story . . . I purchased a pre-owned vehicle from Fusion Autoplex located on 8408 S. Texas 6, Houston TX 77083. This was my first experience purchasing a car on my own and I admit I was naive. Upon entering this dealership, I was greeted by a man named Jessie. I informed him of my budget ($10,000) and he began to explain he had the perfect vehicle for me, but it was at his house. About 30 minutes later, someone arrives with the car from his house and he begins to say all the great things about this car. Jessie sensed my uneasiness and passed me along to a man named Adam Okur (Sales Manager) who attempted to pursade me further. I was overwhelmed by all the information they were giving me and felt uncomfortable. I explained I needed time to think and would contact them if I chose to purchase the car. I got a phone call from Jessie two days in a row. The third day, I decided to check out another dealership. Jessie called again. He began questioning me about what I wanted to do and where I was at. I answered every question cluelessly and told him I was at Cowboys Automotive. He explained he knows who they are and they are 'bad business'. I began feeling like Jessie was looking out for me and was wanting to help me due to the fact I told him, I had never purchased a car and was not sure how to go about the process, little did I know he was taking complete advantage of me. He convinced me to go back to his dealership and that he would 'take care of me' and I believed him. Later that day, I ended up purchasing the vehicle in $8,000 cash money because that was the only form Jessie was willing to take. He promised to put tints on the car, give me a free oil change, 75 months manufacture warranty and a keyless entry remote which ended up all being lies. I drove home in my new car, a 2014 Hyundai Sonata with 54,690 miles! I felt like my parents would be proud of me for doing this on my own . . . I was wrong. The next day, I attempted to put insurance on the vehicle to find out it was a total loss car. After speaking with 3 different salesman, no one disclosed this information. I was told the title was clean and was shown car facts to confirm this fact. My dad and I went back to the dealership to get a refund and after 2 hours of debating, Adam agreed to refund $8,365 of the $9,000 I spent. He deducted $637 for the license and registration he said was already purchased. He printed the refund contract and we both signed it. I arrived the next day with my dad to pick up my check. Adam asked for the refund contract to go and cut my check. Minutes later, he returned empty handed. He explained that the deal was off and a refund would no longer be given because he checked and the title is in fact clean. I was shocked. I could not believe that someone would stoop so low as to shred a document and be that shady. Immediately I began to cry and had to step out to get myself together. My dad stayed and talked to three different salesman, one of whom told me 'we don't take cars back because you changed your mind' and another who said "I will be willing to do you a favor and buy the car back for $5,000". My dad suggested we leave and just wait for the title in the mail which is what I am currently waiting on. Three days ago, I got an appraisal on the car and discovered it is worth $1,000. Needless to say, I was played. I am a firm believer in what is done in the dark will always come to light. This dealership took my kindness for weakness and played on my lack of knowledge. I trusted every word they spoke which resulted in my signing documents, without reading each document thoroughly. I have lost every dollar I had saved for over 3 years. As an unemployed college student, this is not an easy lose. To end this with a cherry on top, the check engine light came on today and now I am worried the car will no longer be working. Not only will I be out $9,000 but I may no longer have a working vehicle. I am hoping for the best and grateful that I was able to learn throughout this entire experience. Even though this was a loss, I was still able to gain. I gained knowledge and expertise in car shopping. I gained discernment and patience in knowing not to just trust what someone says but do my own research and understand my rights. I gained faith in knowing that no matter what, all things will work out for my greater good and those who profit off of hurting others will never prosper. I may not be the first person to have a bad experience with this dealership but I hope to be the last. My goal is to bring awareness to this fraudulent business, deter others from making the same mistake and ultimately getting a full refund that was once agreed upon.

×××WARNING××× I would never recommend this place to - Kween

×××WARNING××× I would never recommend this place to anyone..... Cindy will tell you nothing but lies just to get you in the door.... Cindy told me to bring a certain of $ with me and when I get there prices change and down payment starting amt. The cars I asked about look great online but when I seen them in person it was a different story. Some of the cars had dents on door panels webs under the car and some things didnt work inside the car. They want you to take them at the they word without any proof of anything including machanic reprorts. The sales rep Cowboy tried to make me sign a paper for him to negotiate. I have never had to sign anything for negotiating. It was a horrible experience.... I don't care if you desperate don't go here at all....I even read reviews online before coming an hour away ....I think they pay for reviews because its didnt add up.......NOTHING BUT SCAMS Dont Do It. I would give ZERO if I could

Rigo, my sales associate was honest and work hard to make - rlf5674

Rigo, my sales associate was honest and work hard to make the deal I needed. It also helps when thus dealership brings in quality vehicles.

Very unprofessional sales personnel. - m9vieira

Very unprofessional sales personnel. Constantly telling you they can sell it for more won’t try to help you at all. Just more threats than caring about the customer. Would advise to go else where.

Professional Service - Tehyaj

The purchase of our new Equinox was fast, professional, and very easy. Gavon Gardner was our salesman and he did everything for us. Great Experience!

They advertise honesty but that is far from the truth. I... - Solid

They advertise honesty but that is far from the truth. I bought a 2017 Accord with 1600 miles or so. Jay informed me the car was perfect and had no issues. Found out during the rains that the trunk leaks big time. Took to Honda and was informed that car has been in an accident. Called Jay, the owner and informed him of the non disclosed accident and that I would like my money back. Jay was not interested in solving the issue, just a bunch of excuses. Nice guy, seems honest but is a wolf in sheeps clothing. Do not trust him!! We will not have to use the law to force him to do what is right...

Great dealership, nice friendly people to work with. - Dj.nelly68

Great dealership, nice friendly people to work with. I would recommend them to anyone looking for a vehicle.

EXCELLENT EXPERIENCE!!!!! - Bosscj

Excellent customer service...and now a days that means a lot! Called and spoke with Eric with in hours had my paperwork ready....two days later made a trip from Louisiana to Dallas and in less than an hour the papers were signed and I was out the door! Quick and fast, simple and easy. Will definitely recommend and use again!!!

Alizee Carter in service went above and beyond. - Ray

Alizee Carter in service went above and beyond. Tow facility brought in vehicle and with a full stacked service center and even change in staff, she stayed on top of my needs and didnt waste time getting my vehicle fixed. Travis (manager with the store) during one day she was gone personally updated me to keep things consistent and even made sure I was put into a loaner while they figured out the claim for the rental with the extended warranty company when they didn't have too!! Than the cherry on the top when they did, they helped me out at the end with expenses and deductible when they weren't required too. Its the peace of mind AFTER I buy the car that makes it the reason this is my 4th purchase from CarMax! Very HAPPY:)

My wife and I bought a 2018 Ram 3500 dually and we were - SMVALENTA38

My wife and I bought a 2018 Ram 3500 dually and we were treated with the upmost respect and Allen took great care of us, got what we needed on the trade in and got a good price on the truck we bought. Thanks again DN Motors. Shawn and Jeanna

Amazing staff! - ttex1682

Amazing staff! They were very kind and worked hard to get the deal that we wanted and needed. They were honest and transparent about everything upfront. My wife hates car shopping and the whole process about it. However, she loved every moment this time. Thank you!

A great car-buying experience! - Goodoltom

Max Tauber did a great job in finding the vehicle we needed for my grandson. He was always available for questions, and came back to us with solid information. Max and the Legend team were very professional, and I appreciate their hard work on our behalf. Tom H

Easy to work with, I was able to get exactly what I - alcsabo

Easy to work with, I was able to get exactly what I wanted. Five Stars

After completing the purchase sight unseen based on... - CreoleJag

After completing the purchase sight unseen based on photos and feedback from the Dealer only, the Dealer could not ship due to a mechanical issue that was not disclosed. From that point, it took 2 1/2 -weeks to receive the vehicle. Upon receiving the vehicle, multiple smaller items that were not pointed out in the description or shared in the phone conversations, i.e. scratches on the lower passenger side spoiler, undercarriage dragging, fender underlayment not connected to the fender (potential road hazard), no spare tire, spare tire cover latch broken, wiper cowl cover disconnected from windshield, roof strip moulding loose and coming apart, black paint wrap on the roof had small bubbles. I learned a very valuable lesson. Pictures don't tell the full story. Some of these guys are experts at pulling the wool over your head. I paid a premium for this car and it wasn't anywhere near what I paid for it. Fortunately, it was only a $20,000 mistake, not a much bigger one. Never again.

I had a good experience @ Texas Auto Brokerage in Conroe,... - valvetgreen

I had a good experience @ Texas Auto Brokerage in Conroe, Tx. Billy Comstock greeted us immediately, and was very friendly and helpful. He actually listened, and considered my needs and wants. He wasn't pushy at all. I think their vehicle prices are kind of high, but Billy worked with me and got me an affordable deal on the vehicle I wanted. He was recommended to me, and I will definitely recommend him also. Thanks to God and Billy!

Frauds - Angry customer

Similar to the experience of the OK customer, I also was told I needed to pay TX taxes even though car would never be registered in TX. The dealership kept this money (never paid to the DMV) along with several hundred dollars in addition funds they were not due. To top it all off, they didn't even hold the title for the car they sold me. It has taken more than 7 months to get the banks to settle and allow me to register the car in my state of residence. Needless to say, nobody at the dealership ever returned a call, letter or a penny of the money they stole.

9 months ago By far the most unprofessional, scheming, - Dom Tay

9 months ago By far the most unprofessional, scheming, and distasteful dealership I’ve ever encountered. Jan 2022 My first interaction was with the owner ( white man in a pick up truck will never get out of car ) he told me he would buy my 06 Chevy impala which was towed over there ( my own expense ) for $700 . When I arrived with my mechanic to examine the car … he looked at the receipt he promised me he would honor and told me they wouldn’t honor it and my services wasn’t needed . Once he got wind that I had came “ money ready “ he told me Maurice would be arriving . Remind you myself and mechanic were both black … he’s mannerism along with attitude wasn’t the same for people of his peers . He collected my money, lowered the offer from $700 to $500 and wanted me to pay more of a down payment for a car that radio wasn’t working ! I paid faithfully on Zelle and wasn’t properly documented when paid my car note in advanced , resulting in them marking my account late and demanding money for a late payment that wasn’t late ! They didn’t try to correct it nor gave me a receipt until almost a week later . 06/20/2022 My car was damaged out due to a drunk driver . Mr. Dan (sales man ) assured me he’ll credit my account since the car would be paid off in 6 months compared to years it was due ! He delayed the payment process so he would receive the check first … meaning he didn’t have to put me in a car . He didn’t get my signature or issue me a receipt regarding the pay out received and cashed out by him and the owner . Once asked for the updated payment record he refused to put in corrected payment nor give me the updated records . I had to acquire my records from the insurance agent and looked into discrepancies in the paperwork and seen him falsifying documents . He told me once I stated I was getting legal advice that he wouldn’t issue a updated payments until he got more money ! I wouldn’t suggest ANYONE TO GO TO THESE SCAMMERS ! My friend was also scammed by them by messing one initial payment and they retaliated to another black individual and repossessed his car and refused for him to get his property. They took my Nissan from the storage without my permission and will do anything for a coin ! 08/04/2022 A reference of mine acquired a bout getting a Nissan . He put down on the car for a down payment and when asked can he get it back … he was told no he couldn’t until a couple of days until cops were called . 08/12/2022 Mr. Dan tabatabaei called me a xxxxx and told me to shut up once I asked multiple times for my records . He is very aggressive and I believe a racist due to the comments he said to myself ! CONCLUSION Seek a attorney if you want to get into a agreement with them and all there cars are savages , been in wrecks , and check the vins . They don’t offer gap and will not honor the 30 days to fix things with your car .

Great sales Team - wassupkidd

The salesman at Legend were awesome, patience and friendly. They make us comfortable every step of the way. It like a family setting that we love. Customer for life.

Have purchased two vehicles from Mathews. - John Mitchell

Have purchased two vehicles from Mathews. Everything about the buying experience is great but the service after the sale not so great.

Haven't made my 1st payment..already paying for repairs - tanya

I have not even made my 1st payment, and already have an estimated amount of about $1,000 in repairs. I even bought the extended warranty but of course the defect is not covered. I got a 2013 Ford Explorer and the catalayic convertor is out, any mechanic knows that these just don't go out. The funny thing is Pollard Used Car claims all the used cars are "Certified", before sold! So this issue would have been flagged. The customer service at the repair shop sucks and offer no help. All they want is money...Good luck to even try to get a hold of your salesperson and getting help. Mine claimed he was "working" on it to find out he never even called. I have done buy here, pay here dealership and had cars last a lot longer.

I received a prompt response to my questions about a 2010 - yannickcoyac

I received a prompt response to my questions about a 2010 A4 wagon for sale.

This was the 1st dealership, and I have been to many, - lbjjack1

This was the 1st dealership, and I have been to many, that I was in and out in less than 1 1/2 hrs. Unbelievable they had everything ready and was even able to test drive without asking. They are very nice and professional.

Service department SUCKS! - bjkemph

Service department SUCKS!!! Car has been there for a month still no communication on what is wrong with it!!! Be careful before you do buisness with them!!!

the dealership i like but i have heard bad thing about - pastor

the dealership i like but i have heard bad thing about texas cars.there h2's look good

Prompt, courteous, very accommodating. - hamluis47

Prompt, courteous, very accommodating. I explained my needs/wants and they helped every step of the way until completion of the deal.

They were very professional and nice and worked with my... - justingermain6937

They were very professional and nice and worked with my income to put me in a car it was very nice to be treated like a person and not a Dollar sign

After trying to work out a deal on an order and trade in, - laruso.b60

After trying to work out a deal on an order and trade in, the vehicle configuration was returned to me from the dealer and I was asked to sign off on it. I had stated that I wasn't yet sure of the exterior color and was informed that we could change it at time of order so I signed off on the build sheet as I thought I was just confirming the correct configuration. Then I got an email from the sales person, that they would be calling very soon for a deposit. I haven't even seen sales numbers or even the amount of trade they were offering. I was kind of confused. After I finally got the sales numbers I didn't appreciate the trade amount and sent in a proposal requesting an increase in the trade amount. That was denied and was asked if I wanted to cancel the order. I thought this was just an internal thing and didn't think much of it. I was then again asked if I wanted to cancel the order and I said yes. After about 12 hours or so, I realized that the trade was actually a good thing especially with the tax savings. I sent in a new configuration on a vehicle that was cheaper in price and the sales person just sent an email saying they couldn't work with me any longer. I asked why and never got an answer. I sent one to the sales manager and didn't get an answer. I finally found an error in my numbers and thought that might be the problem. Only after sending an email with my deepest apologies(in subject line) because of the error I got a response. Now never was I asked if they wanted me to place the order and not even getting a deposit for me, the sales manager confirmed that the vehicle had indeed been ordered. I was shocked. Then the sales manager to me: " I have already placed an order for this vehicle and will not place a second order, as a dealer we are penalized for duplicate orders." Then asked if I wanted to cancel. I said yes cancel and I wanted to talk more about ordering the new vehicle but now have ignored my emails. I sent another email to the sales manager, the general sales manager and the general manager all in one and didn't get a response from anyone. I now feel like they owe me an apology as they ordered a vehicle on my behalf without my ok. Said they order on a signed build sheet. They need to tell people what they are doing. I guess they got my address and phone number from my VIN or something because I never gave it to them and they had it and never even confirmed if the information was correct. All I wanted to do was order the vehicle I wanted and they screwed that up. Be very careful signing anything at this dealership. This is why I like to communicate in email, I have a record of everything.

What a great place to purchase a car! - frankw

What a great place to purchase a car! Me and my wife went to their dealership to look for a new car for my wife. Cesar came out and helped us go through the inventory and picked out the perfect Mercedes for her. It was very clean and drives awesome. He did all the financing for us and presented different options for service contracts. After we finished all the paperwork, the owner Arman stopped by and congratulated us and thanked us for purchasing with them. Overall great experience, super nice and clean cars, and the best staff anywhere! We will be back soon to get our son's first car! Thank you Cesar and Arman!!!!

So … a bit confused. - Steven W

So … a bit confused. Interested in a new Lexus (would be our third) to replace our current Lexus. This is new Lexus dealership (Fox Lexus of El Paso) to me as we relocated to Las Cruces for retirement. Initially visited dealership last week … primarily to ensure our golf clubs would comfortably fit in the trunk of ES 300h sedan. I previously did a build on Lexus website (base model with some nice upgrades, etc.) … but learned from Sales that Lexus doesn’t build that set-up and it can’t be special ordered (dealerships are just allocated cars, etc.). OK , so let the salesperson (C. Morales) who approached me on my first visit know I would be fine with the 2025 Lexus ES 300h “Luxury” model which would get me the upgrades I wanted but at additional MSRP of $5K. Issue is I’ve sent C. Morales several communications (email and text) … one email to alert him that although not on my build list … I would be fine with the Triple Beam LED headlight upgrade if the car had all my other preferences. No reply to email … so was concerned it could have gone to a spam folder. So next day sent Text to his cell phone asking him to confirm that he did receive that email with my update. NO response to that Text. I waited over 24 hours and still no response. So today sent follow up Text indicating “Please respond to my communications if you want me to purchase my new Lexus from You. Zero response. I’m being completely “ghosted” by this Salesperson!!! Never experienced that in a sales environment? At this juncture, DONE with Mr. Morales. Question is are we done with Fox Lexus?? Guess that depends on if and/or how they respond.

Repo King...sad but tru - Sexxyc3000

I had the "repo" thing.... 6 months fter a $4300 dp I was slightly behind, he tells me I can't pay the.fees and to get it financed elsewhere. sad but true