182 Texas Mercedes-Benz Service Centers

On 4/2/2025, I visited MBOTW for service for the first - nilescarter

On 4/2/2025, I visited MBOTW for service for the first time. I must say the experience was seamless. Jacob, my service advisor, demonstrated professionalism, courtesy, candor, and he was communicative throughout the process. Turns out I needed a new battery, which was installed.

My service manager was outstanding, very professional. - Paul myers

My service manager was outstanding, very professional. Polite and helpful. All was completely explained and I was kept apprised as the service was performed. If all service advisor are like mine you dealership would be rated number one in the metro plex.

The repair was as if the car was new. - jobsangel1328

The repair was as if the car was new... They give a lifetime guarantee for the work as long as you own the car... excellent

Wonderful adviser and had worked with him on prior - suzannedyer

Wonderful adviser and had worked with him on prior projects. Always does a great job and would recommenced him highly .

Had to wait about 10-15 minutes for service staff took my - Jamesmongaras

Had to wait about 10-15 minutes for service staff took my keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available.

Always good service Teresa is great , had my tire in - LAURA56

Always good service Teresa is great , had my tire in stock and only took a few hours

Jason was my estimator Was great, always informative, - mcb1015

Jason was my estimator Was great, always informative, very propersonal and did a great job working with me and the insurance company kudos to him The work on the car was excellent. And I was done I had a good time

Very friendly and keep us informed on the progress of the - salazardavid6619

Very friendly and keep us informed on the progress of the work that was done on the vehicle

Best place to bring your cars for body work. - Tattted

Best place to bring your cars for body work. Excellent customer service and keeps you update throughout the process.

I was initially helped by Tom to get set up with my - Aizhan

I was initially helped by Tom to get set up with my estimate and then Erik handled everything else. He was very professional, communicated with me constantly and made sure that my insurance provider is aware of all the changes. He helped me make the process with minimal involvement from my side. There were slight delays due to parts availability, but Erik communicated that to me right away and kept constantly checking in to provide an update. He also followed up with a call to make sure we are satisfied with the provided service and even arranged for some minor corrections. I haven’t made time to stop by the auto body shop to make that correction, so that’s on me. I am very satisfied with the service and care provided by everyone involved. Erik went above and beyond and made me feel that my business is appreciated.

Technicians arrived on time, very professional, they knew - Chabel

Technicians arrived on time, very professional, they knew what they were doing and explained the problem, ordered the parts and fixed it.

Absolutely amazing service. - J.J.

Absolutely amazing service. Won’t be going anywhere else after my recent visit. Superb!!!! FABULOUS SERVICE TEAM

Great working with Dorian, and DeMarcus on getting my - sidjohnston

Great working with Dorian, and DeMarcus on getting my truck repaired after the accident!! I wanted factory results, and finish and the Team delivered!

All services were great! - melissamelder4610

All services were great! Very courteous staff and communication was excellent! Everything was fixed in a timely manner! Great experience with a dealer.

Drew helped so that my extended warranty covered the - mireyamv23

Drew helped so that my extended warranty covered the repair. They are always respectful and professional. They gave me an awesome service i would definitely recommend them

MB Greenway always takes care of me and makes me feel - J Briley

MB Greenway always takes care of me and makes me feel like an important customer. I have full confidence in the service of my vehicle. Brigitt is a remarkable service advisor!

I've been using Mercedes-Benz of Houston North for many - cmpineda

I've been using Mercedes-Benz of Houston North for many years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last service/repair was very professional and kept me informed of any and all issues and concerns. I highly recommend them and will continue to use them!

Great customer service and convenient location makes this - Jim L.

Great customer service and convenient location makes this dealership easy to work into your car ownership routine.

Brandon was knowledgeable, thoughtful, effective and a - asdfghj

Brandon was knowledgeable, thoughtful, effective and a joy to deal with. Clone him, you'll be better off.

The dealership is very nice and clean. - Lclaybar

The dealership is very nice and clean. All employees are very friendly knowledgeable and seem to really care for you and not treat you as just a number.

Deborah was very professional in organizing the initial - whljrtx

Deborah was very professional in organizing the initial review of the work needed and Jaime got the work done beautifully, and on time, at a fair price. Thank you Deborah and Jaime.

Donna was exceptional on keeping me updated on status of - Gym Girl

Donna was exceptional on keeping me updated on status of my vehicle. Thoroughly enjoyed working with her and thank you for taking good care of my car. Feels like new again!

Great great great great great great great great great - TommyT

Great great great great great great great great great great great great great great great

I love how they kept me up-to-date on my car repairs they - Gingerzehr

I love how they kept me up-to-date on my car repairs they even washed and waxed my truck and vacuumed the inside out, which is in my word above and beyond

I had a very smooth experience with AutoNation Collision - Stanley.anysia

I had a very smooth experience with AutoNation Collision Katy West. The kept me up to date in a timely manner. No complaints whatsoever.

My representative did a truly amazing service at - FRANKLIND7425

My representative did a truly amazing service at everything connected to this event. The repair team also did a great job on our new vehicle. Should we need this type service we will us AutoNation because of the excellent human service.

This is for MB of Grapevine (Avondale) Service: I have - TomBoyDFW

This is for MB of Grapevine (Avondale) Service: I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have all the correct MB Special tools and Electronic diagnostic tools. E: Their people... More on this below... So, Driving the G, I all of a sudden noticed a very odd imbalance. I thought it may have thrown a wheel weight or maybe something dangerous was stuck in the tire. Sure, I have a floor jack at home, and I could have raised each corner to look at the wheels/tires, but let's face it. This IS NOT what I do for a living! (Back to that convenience thing). So, I call the dealer. They said bring it in ASAP and they will diagnose it. It was such a strong imbalance, it could be a safety issue (Spoiler alert! It was!). They put it on a rack soon as I pulled up, sure enough, the Right Rear tire's tread was separating from the steel belts. They immediately changed the tire and put on my spare. They were not going to let me go home with a bad tire! The cost that day? Zero, Zip, Zilch. Nothing. Sure, I could have gone anywhere that day to get tires,,, but that's not me. The Service Advisor (Laila) set me up with their Tire Specialist. He assessed the situation and we discussed tires; types and brands. They were able to warranty the tire for me, so I bought all four (4), did a complete 4-wheel alignment and best of all, these will all have a road-hazard tire warranty as well. That's personal comfort for me. (Remember what I said up above about convenience!) They just made it too easy. Went back 2 days later when they had a set of 4 in, and got it all done. Big thanks to Laila, Their tire person (Can't recall his name - the unsung hero), the specialist technician who took care of me (Johnathan), and their Service Director Brittany who I have known for years and who always takes very good care of me and my family! Great experience overall. Makes me feel good taking my vehicles there for service. Great value! Plus, they do a great wash! Pro tip, their parts guy @ MB GV for those who do some things their self is Greg! Another stellar individual who goes out of their way to help out.

Courteous professional and knowledgeable mechanic named - ELJEFEUNCHAINED

Courteous professional and knowledgeable mechanic named Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional.

Easy to setup an appointment. - 611jeddah

Easy to setup an appointment. Technician was on time and got right to work repairing my vehicle. Very knowledgeable mechanic, got the job done ahead of schedule. Made sure everything was done and clean. I will use them again.

I was nervous about using this service but the technician - matthewcalkins0

I was nervous about using this service but the technician was punctual, respectful, patient as he explained and demonstrated the issues and offered a realistic and pragmatic diagnosis and service plan. The experience changed my outlook and this will be my new way of servicing my car. The convenience of staying at home is a valuable bonus!