180 Texas Mercedes-Benz Service Centers

We will always purchase at this dealership, from Martin. - michellerutland

We will always purchase at this dealership, from Martin. The service department is amazing as is everything about this dealership!

Very friendly and keep us informed on the progress of the - salazardavid6619

Very friendly and keep us informed on the progress of the work that was done on the vehicle

Came in for A7 service and our service advise explained - Mstover8657

Came in for A7 service and our service advise explained everything, found some on line discounts that saved us some money and the work was done perfectly.

I appreciate AutoNation Collision Center. - woody.seiter

I appreciate AutoNation Collision Center. They kept me informed on the repairs and approximate time of completion. I called about my AC it is not working, and they did not hesitate to give me opportunity to bring it in.

Perfectly consistent work from Cody M and his team. - Ab

Perfectly consistent work from Cody M and his team. Would not trust anyone else to get it right the first time.

Very efficient, from the appointment to the loaner, & - Ulring2015

Very efficient, from the appointment to the loaner, & the service, very nice friendly competent staff.

My normal service advisor was not available, but Mike - kgalec

My normal service advisor was not available, but Mike stepped up and did an outstanding job. Excellent, timely service as usual. Thanks! :)

Since my friends’ family owned body shop was sold, - phillip.plyler

Since my friends’ family owned body shop was sold, AutoNation Collision Center - Austin is my sole go to based on recommendation from our insurance provider. The customer service is exemplary; the quality of work is outstanding; I am continually impressed with their professionalism and customer service; we have developed a long-standing relationship with the shop and the staff; the shop provides updates each step of the process and we are never left wondering about timelines; Charles runs a terrific operation and the thoroughness is appreciated. In summary, why go anywhere else? When Charles informs us the vehicle is ready, we take him at his word! By the way, even the tire pressure is correct when I checked…it’s details like this that confirm the shop is excellent.

Best place to bring your cars for body work. - Tattted

Best place to bring your cars for body work. Excellent customer service and keeps you update throughout the process.

I had a great experience with the service department. - Alzani

I had a great experience with the service department. My car was done when promised and looks amazing!!

I cannot say enough positive things about my experience - Vanessa

I cannot say enough positive things about my experience working with Paco, my service manager. Working with a service manager truly makes all the difference in your experience with a brand, and Paco exemplifies what excellent customer service is all about. Over the years, he has consistently demonstrated an exceptional level of knowledge, integrity, and professionalism that has made my relationship with the Mercedes brand nothing short of amazing. Paco goes above and beyond to not only advise me on the best care for my vehicle but also make thoughtful recommendations to keep me safe and ensure the longevity of my car. Trust is such an important factor in these relationships, and I can always count on Paco to be honest and transparent with me, which is invaluable. His customer service is also top-notch. He’s always efficient in scheduling appointments and ensuring that I’m in and out in a timely manner, minimizing any disruption to my work and patient schedule. Paco truly understands the balance between providing excellent service and respecting his customers' time. I am incredibly grateful for his dedication and professionalism over the years, and I can confidently say that he has made my entire experience with Mercedes exceptional. Thank you, Paco, for your outstanding service—your commitment to excellence does not go unnoticed!

Absolutely amazing service. - J.J.

Absolutely amazing service. Won’t be going anywhere else after my recent visit. Superb!!!! FABULOUS SERVICE TEAM

Amaizing customer service starting with the receptionist - marthad450

Amaizing customer service starting with the receptionist and DeMarcus who was in charge of my car knew that I couldn't get a rental car while my car was in their shop and he work in my car within timely manner so I can have it back at soon as possible. Overall they all are very efficient. Thank you,

Jordan and the staff at AutoNation Collision were very - nancy4275

Jordan and the staff at AutoNation Collision were very friendly, professional, and efficient during which time our Ford F250 was being repaired. As promised, Jordan called with an update every Tuesday and Friday.

The tech Daniel was excellent. - Barterranch1897

The tech Daniel was excellent.I would definitely request him in the future if i need assistance.

I scheduled service and they took care of all my needs - mlarson1650

I scheduled service and they took care of all my needs and did all in the promised time!

MB Greenway always takes care of me and makes me feel - J Briley

MB Greenway always takes care of me and makes me feel like an important customer. I have full confidence in the service of my vehicle. Brigitt is a remarkable service advisor!

I've been using Mercedes-Benz of Houston North for many - cmpineda

I've been using Mercedes-Benz of Houston North for many years and they've always done a great job for me in repairs, services, and just good customer service. Brandon, my service coordinator for this last service/repair was very professional and kept me informed of any and all issues and concerns. I highly recommend them and will continue to use them!

Brandon was knowledgeable, thoughtful, effective and a - asdfghj

Brandon was knowledgeable, thoughtful, effective and a joy to deal with. Clone him, you'll be better off.

The service was really good I was given a loaner car and - Jourious_1

The service was really good I was given a loaner car and I didn’t have to worry about my daily routine routine.

I recently visited Mercedes Benz of Sugar Land for - hafev63788

I recently visited Mercedes Benz of Sugar Land for routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I had the pleasure of speaking with Steven Ho, one of the sales representatives. Steven was extremely knowledgeable about the various models of Mercedes Benz cars and took the time to answer all of my questions. He was patient, professional, and not at all pushy, which I appreciated. He took the time to understand my needs and preferences and showed me a few different cars that fit my criteria. I was impressed with the variety of cars they had on the lot and the attention to detail in their showroom. Steven's level of expertise and customer service were top-notch, and I felt comfortable and confident throughout the process. I would highly recommend Mercedes Benz of Sugar Land and Steven Ho for anyone in the market for a new car or needing car service. Thank you for the great experience!

Deborah was very professional in organizing the initial - whljrtx

Deborah was very professional in organizing the initial review of the work needed and Jaime got the work done beautifully, and on time, at a fair price. Thank you Deborah and Jaime.

Great great great great great great great great great - TommyT

Great great great great great great great great great great great great great great great

I love how they kept me up-to-date on my car repairs they - Gingerzehr

I love how they kept me up-to-date on my car repairs they even washed and waxed my truck and vacuumed the inside out, which is in my word above and beyond

I am beyond pleased with the repairs. - mdartson

I am beyond pleased with the repairs. I am also impressed with the excellent and professional service.

This is for MB of Grapevine (Avondale) Service: I have - TomBoyDFW

This is for MB of Grapevine (Avondale) Service: I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have all the correct MB Special tools and Electronic diagnostic tools. E: Their people... More on this below... So, Driving the G, I all of a sudden noticed a very odd imbalance. I thought it may have thrown a wheel weight or maybe something dangerous was stuck in the tire. Sure, I have a floor jack at home, and I could have raised each corner to look at the wheels/tires, but let's face it. This IS NOT what I do for a living! (Back to that convenience thing). So, I call the dealer. They said bring it in ASAP and they will diagnose it. It was such a strong imbalance, it could be a safety issue (Spoiler alert! It was!). They put it on a rack soon as I pulled up, sure enough, the Right Rear tire's tread was separating from the steel belts. They immediately changed the tire and put on my spare. They were not going to let me go home with a bad tire! The cost that day? Zero, Zip, Zilch. Nothing. Sure, I could have gone anywhere that day to get tires,,, but that's not me. The Service Advisor (Laila) set me up with their Tire Specialist. He assessed the situation and we discussed tires; types and brands. They were able to warranty the tire for me, so I bought all four (4), did a complete 4-wheel alignment and best of all, these will all have a road-hazard tire warranty as well. That's personal comfort for me. (Remember what I said up above about convenience!) They just made it too easy. Went back 2 days later when they had a set of 4 in, and got it all done. Big thanks to Laila, Their tire person (Can't recall his name - the unsung hero), the specialist technician who took care of me (Johnathan), and their Service Director Brittany who I have known for years and who always takes very good care of me and my family! Great experience overall. Makes me feel good taking my vehicles there for service. Great value! Plus, they do a great wash! Pro tip, their parts guy @ MB GV for those who do some things their self is Greg! Another stellar individual who goes out of their way to help out.

The repairs to my vehicle were excellent and completed as - jjb101

The repairs to my vehicle were excellent and completed as promised. Great staff, especially Josh Redd, the Collision Estimator. He appears to be the guy who has all the answers and the person who keeps things running smoothly and on schedule.

My representative did a truly amazing service at - FRANKLIND7425

My representative did a truly amazing service at everything connected to this event. The repair team also did a great job on our new vehicle. Should we need this type service we will us AutoNation because of the excellent human service.

I was very happy with my service. - Kim

I was very happy with my service. He was able to explain what happened to my jeep. I will use again great customer service!

Austin was amazing! - rklak

Austin was amazing! Showed up on time and fixed my issue quickly!! A++++++. I would highly recommend!!!