17 Texas Pontiac Dealers

Called Dealership before closing Monday evening. - smick

Called Dealership before closing Monday evening. Ellory confirmed vehicle was in stock and was very pleasant to talk to. By lunch hour next day we had agreed to pricing, terms, and finance and were promised vehicle was on sold line for us and repeatedly reassured we had nothing to worry about and would be able to come next day ( Wednesday ) . Made travel arrangements, booked airline tickets and had relative scheduled to bring trade in so i could sign documents when they called and said they would offer a delivery for a nominal charge. Graciously accepted the delivery charge terms and cancelled travel plans and then finalized plan with Finance department to exchange title and payment for vehicle. Again , maintaining constant communication via text, phone, etc. Scheduled the delivery and had wife extraordinarily excited and then called night before saying another salesman had sold the car. Huh? We had our credit run to reserve the vehicle , agreed to terms, set up delivery, and coordinated all aspect of sale only to have rug pulled out from underneath us. Manager called to offer us a different color at an extra $500 discount which we declined. Unfortunately - we thought this dealer was good for their word with the constant messages of reassurance that they sent us. Our speculation is a better offer or quicker close came through the door and they jumped on it. Very sad experience. Wont be doing business with Freeman Group in the future. Buyer beware.

First time I ever financed a car and I had a great - beka

First time I ever financed a car and I had a great experience with ted!!! Went to bat For me several times and did everything he could to help me!! Will definitely be returning to Dow and recommending to friends!

This dealership went above and beyond for me. I had been... - jessica.smith.3591267

This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.

My wife and I just move to Houston due to work... - hxiaoga

My wife and I just move to Houston due to work relocation. We sold our car before moving. We need a car ASAP. We visited this dealship and with my downpayment. Before we visited it, we investigated their website and selected the right we want. Its windows sticker shows its MSRP is $23,885.00. We tested this car. It's a nice car. The sale agent said they will give me $1,000 weekend discount. Everything looks fine right now. When I am ready to sign the contract, I found the MSRP price even $800 higher than the price listed in the windows sticker after $1000 reduction. What a ridiculous joke. I asked them. Then the stupid manager, a Mexican guy, who treats us VERY, VERY rudely, shows up. First he explains the information on website did not update and then said he knows I don~{!/~}t want to buy this car when he saw my name. When you want to buy a car, you have a lot of choice to select a better dealership. Keep away from this stupid one. Run, don~{!/~}t walk from this dealership

On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430

On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.

Salesperson not organized, prepared, or completely... - savetime

Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.