42 Texas Mercury Dealers

Kyle Nelson was fantastic. - lopezman-1

Kyle Nelson was fantastic. The managers were great and finance was quick. Thank you for everything!

Great service great people ,always helpful and caring. - aht

Great service great people ,always helpful and caring. Good coffee. Does the job quickly and efficiently.

I like dealing with them for they are down to earth and - Jokopny

I like dealing with them for they are down to earth and never try to sell you something you not want or need I refuse to use the big dealer in the area because there all about making the big buck ivey is just goo home town people providing good home town service I wish there were more businesses like that

Very honest, open and straight to the point. - Jacewhitlow

Very honest, open and straight to the point. No hassle no wasting time on running back and forth.

The service was excellent. - Laura_blount

The service was excellent. We went without an appointment and got service completed in the time frame he told us. Got to use our points so the work was done at no charge!

Pleasant experience with salesman. - Goneal

Pleasant experience with salesman. Todd was knowledgeable and professional. The sales manger was direct, and I mean that in a good way. The finance department was thorough. Jim Bass Ford always has and will be the best place in Texas to buy a Truck. :). Professional all the way.

I got my first new car from this dealership in 1968. - Don L

I got my first new car from this dealership in 1968. Even with a couple of changes in ownership they have been consistent in providing a good buyer experience. I recommend Big Country Ford without hesitation. My most recent new car delivery was about 3 weeks ago.

It was a good place to buy a new car well please and - herbertschale

It was a good place to buy a new car well please and recommend them

Sales manager with scew you if you give him a chance - Dawgie

Sales manager with scew you if you give him a chance Bought a new f150 without checking it out it was damaged service manager didn't even have the decently to call me back 13th new car Bought here and when I told him there won't be another hie response was OH WELL The service department will take parts off your car and not install them back Place went to xxxx since Griffith Sr got out of it and his son took over

Greg Lusk and the crew were very professional at handling - Ncyjo1

Greg Lusk and the crew were very professional at handling all aspect of me receiving my SUV.

Awesome buying experience - dlbell59

Looking to buy online? Do it. I have never purchased a vehicle without looking the sales manager in the eye and driving the vehicle first, so it was a bit of a hyperventilating first step. That said, John, Jerry, Carmen, and Kayla made it easy -- as did Kelsi, the finance manager. Ever spend hours in the finance officer's office doing paperwork? Won't happen when you buy online. I had been researching vehicles for a while, drove some of them locally, and then purchased this one that matched what I was looking for. The team answered all my questions, gave me a reasonable deal, and delivered it the same day -- over 200 miles away! When they arrived, I drove it, signed the papers, and they returned home. Done deal. Easiest vehicle transaction I have ever experienced --- and I have purchased a lot of them.

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.

Best dealership experience we’ve had in a while. - 01aisles-unmoved

Best dealership experience we’ve had in a while. Sent my wife to check out a Powerstroke, and she didn’t like it. She found the Duramax of her dreams…. Can’t speak enough about how helpful Dakota was in the process. They made a good deal with us, and we took the truck home. I’ve been buying cars on average of 2 a year for the last 20 years…. Do the math, whatever Smith is doing right now- keep it up!! Although it’s creepy as xxxx that cars.com knew we made a deal…. Smdh….technology can be a bit nosey

The sales man Sammy found what I was looking for and made - antoniotrvn

The sales man Sammy found what I was looking for and made sure it was within my budget. Helped me out all the way through the sales and after. Can’t be any happier with the experience. This is the second vehicle I’ve bought there with Sammy. He will go out of his way to help. Thank. You Sammy Martinez

I purchased a new Ford Explorer 7-4-2024, and I couldn't - Deedee wolfing

I purchased a new Ford Explorer 7-4-2024, and I couldn't be more pleased. If you need a good sales guy ask for Jodie Richardson. He was great to work with, and he will take care of you. Also, to Angela, the finance lady, she was amazing. Thanks to both of you, and the entire Demontrond team!! Y'all are top notch

I Salute Robert Gomez job well done 👍⭐️ I will continue... - Firefighter@50

I Salute Robert Gomez job well done 👍⭐️ I will continue taking my new truck for service there at Bowden I’m very happy with my 2021 Ford F-150

My husband stopped by on a Friday to look at the pick-up - frankswellservice

My husband stopped by on a Friday to look at the pick-up he bought. He put a downpayment on it, just so they wouldn't sell it. Saturday he called and we met the gentlemen from Pampa, TX half way. It was a great deal to see how convenient it was to not have to drive an hour and an hour back. They were very friendly. Very helpful!

Different type of review here... I intentionally waited... - Cliff Dugas

Different type of review here... I intentionally waited to hit the 50k miles driven from the original miles when I purchased my used 2017 Ford F250 from Silsbee Ford in August 2020. (more like a brand new truck as it was the cleanest I ever encountered). From the moment I called on it back in August 2020 through the purchasing experience a day later and post-follow-up satisfaction checks from Mike, my salesman, and the dealership I have to say they are top-notch! Definitely NOT a typical dealership! I was coming from out of state and Mike worked with me beyond expectations. After test driving and in the office for the financials, I was presented a rundown of the vehicle price; much to my surprise there were none of those frivolous or other dealer trap charges. It was a straight forward great price and bottom line. No need for the back and forth negotiating. The truck had an excellent price, no upcharges so I didn't hesitate to purchase it! I could not believe how easy, fast and genuinely relaxed we all were. Not faking for a sale, Mike and the team at Silsbee are sincere. You can tell it is up to the expectations of the owners and their values and service. Overall great experience with Silsbee Ford and there has been nothing wrong with my truck, which now has 155k miles on it! What a great buy! Thank you Mike and Silsbee Ford!

Great job, as always, by the team at Bailey Auto Plaza. - 82crawfordg

Great job, as always, by the team at Bailey Auto Plaza. Only place I’ll buy a Ford.

Honest, Not pushy. - danger.close1212

Honest, Not pushy. And offered a good deal. Just didn't have a way there. Very respectful. Good vehicles too

Poor Service dept. been trying to get recall repairs on... - RC

Poor Service dept. been trying to get recall repairs on my Expedition. Parts were ordered back in January no parts and they don’t know anything about it. Spoke with Chuck Brown Ford and they can get the parts and have it repaired within a week. Mickey Mouse service department at this dealer!

Big Spring Ford was excellent. By far the best experience... - lottadot

Big Spring Ford was excellent. By far the best experience I've ever had from a Ford dealership (this is our 6th Ford vehicle). It was quick, no nonsense, had a quote, got a good value on my trade-in and out the door I went.

Very friendly staff. So far have had no problems , only... - Gtstantonplace

Very friendly staff. So far have had no problems , only had my highlander a couple of days. Thank you Chelsea and Kristen.

The people were very attentive to my needs. - Marlen

The people were very attentive to my needs. Any question that I had they were always eager to help me. The place is clean and they have a great customer service. Thank you again !

Brittany White was extremely knowledgeable and kind. - myrandabk94

Brittany White was extremely knowledgeable and kind. I went in nervous about trading in my vehicle because I had never done a trade in before. Brittany was very patient and walked us through step by step and truly made it a wonderful experience!

Smart buyers beware. After expressing interest and... - Wagner Vehicles

Smart buyers beware. After expressing interest and stating purchase intent on a Sunday, I did not hear back from a sales associate until the following Tuesday. As of Wednesday (forth day after contacting dealership) a price for the vehicle of interest has not been quoted. Despite emailing back and forth with a sales associate and sharing my information, no information has been provided about the vehicle of interest. 24 hours since the last “Thanks… I will be in touch email.” Very poor customer service from my limited experience…

Awe service!!! - Danielle

Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!

Not a good job. Don't go here. The service manager... - Oil getter

Not a good job. Don't go here. The service manager was curt and seemed to have an attitude when I expressed dissatisfaction with lube service

The worst possible service department known to Ford, do... - Disappointed Customer

The worst possible service department known to Ford, do not bring your vehicle here, they charge you for work that they don’t even do and they screw your vehicle up more when they actually do the work.

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.