I recently visited BMW of Plano for a tire replacement, - Ash
I recently visited BMW of Plano for a tire replacement, and the experience was exceptional from start to finish. My service advisor, Cody Garcia, was incredibly helpful—professional, courteous, and genuinely attentive. He took the time to listen to every concern I had about the car and coordinated directly with the shop foreman, Brad, who even joined me on a test drive to better understand the issue.
The service team treated my vehicle with great care: they covered the white seats and mats, washed the car, and returned it spotless.
So far, this has been the best customer service experience I’ve had at any BMW dealership in the DFW area. Highly recommend their team.
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