I am Beyond VERY DISAPPOINTED (this is an Understatement - Cinnstar
I am Beyond VERY DISAPPOINTED (this is an Understatement and being kind) with the Toliver Ford Maintenance department. Particularly with Kayla Farmer.
My Background: I am retired after working over 35 years in the Aviation Maintenance Field.
I am a FAA Licensed Airframe and Powerplant Mechanic. I worked for Major Airlines that are now either part of Delta Airlines or United Airlines.
Working for them I was not only a licensed mechanic performing everything from routine overnight maintenance, to major overhaul.
I became a Lead Mechanic overseeing a crew of licensed mechanics.
I then became an Inspector, inspecting work that was completed by the mechanics.
I held an FAA “Inspection Authorization”, and could certify a small aircraft “Airworthy” after maintenance. I owned and operated my own small FBO (Fix Base Operation) for this.
Lastly I Held a Private Pilot license and was Instrument rated (this means I could fly in clouds by instruments Only).
When my Ford F350 was initially brought into the dealership I was given an initial estimate by Kayla Farmer of under 1000. Then on Feb 18 this was revised upwards to 4100-4200. This forced me to rush down to my bank and get a loan. However the Total Bill that I received was just under 5000!!!!!!! (4997.75)
I did speak to another representative who represented themselves as Kayla Farmer’s boss prior to receiving the final bill.
I am Not Disputing the Work or Cost. It is what it is. What I am upset about is what I feel is a Boldface LIE by the Service Department with a Bold Face Lie of what the cost was going to run. I can only speculate the reason.
I am NOT Recommending this Ford dealer to ANYONE. In fact the opposite. I have told my friends that also have Fords to Stay Away!
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