72 Texas Lincoln Dealers

Michael "Smitty" Smith has sold me three trucks since - Catlady0209

Michael "Smitty" Smith has sold me three trucks since 2013. He is absolutely the BEST at what he does. He has always made me feel like family and truly cares about you. If you want to feel appreciated and get the best deal go see HIM..HE DEFINITELY GOES ABOVE AND BEYOND. We have always been satisfied.

Great experience at Bob Tomes. - Econrey

Great experience at Bob Tomes. Juan was awesome to work with and made the process super easy, even though we weren’t sure what we wanted initially.

Everyone was help and kind. - John

Everyone was help and kind. Stephon was great to work with. The transition was easy.

Great dealer to work great people to work with and great - DBOUSSIDAN

Great dealer to work great people to work with and great prices you can't beat specially Dean and Derrick was both of them really the best I can find in the dealership thanks for everything David boussidan

Kourtnee was great at helping us find the right used - karlacolwell

Kourtnee was great at helping us find the right used vehicle at a great price! Kourtnee was very helpful throughout the whole process.

Jason Smith is probably one of the best car salesman I’ve - Mrbjgeorgieff

Jason Smith is probably one of the best car salesman I’ve ever dealt with!!

This dealership is very modern, professional, customer - Danny Keating

This dealership is very modern, professional, customer focused and driven to customer satisfaction. My salesperson Frances Ramos exceeded all of my expectations and made my trip from out of state a very pleasant experience. Exceeding my expectations included picking me up at the airport, training me how to use the Navigator and even texting me that night to be sure I arrived home in Louisiana safely. Yes, Frances certainly exceeded my expectations.

My car buying experience was great. - mayberrypd299

My car buying experience was great. I accomplished what I set out to do which was buy a car and do so primarily over the phone so I was not subjected to normal dealerships tactics and spending 6 hours at the dealership going back and forth. The salesman (David M.) was fantastic and fought for me not against me. Super professional and attentive to my requests. With everything completed I got a phone call things were approved and ready and upon arrival I was in and out in less than one hour which was great. Highly recommend David and the staff.

This was a quick and easy process through Bayway. - paigelstafford

This was a quick and easy process through Bayway. They were quick, respectful and walked me through the features of my 2026 Nautilus before I drove off the lot

Adam Garcia was real helpful took all my information by - jacksonp101

Adam Garcia was real helpful took all my information by phone, so when I got to the dealership, I didn’t have to do nothing but fill out paperwork and drive off. took less than an hour and a half

The mobile service technician came to my house and did - Sherry

The mobile service technician came to my house and did the needed work. It was very convenient, and I didn't have to have the car towed.

The facility was very clean and inviting. - Clmcfalls

The facility was very clean and inviting. Everyone was respectful of my time. My sales consultant answered all my questions and his teaching techniques were very helpful. The delivery of my new Lincoln went very smoothly.

Amazing mobile service! - ethantomplunkett

Amazing mobile service! Very great communication. I’ll never used a drive to service again for oil changes!

They were on time and the problem I had I was told about - Rseneff226

They were on time and the problem I had I was told about and it was.fixed

Carmax made shopping for a car easy. - jdominguez1957

Carmax made shopping for a car easy. The staff were very helpful. The next time I look for a car will be at carmax.

I left a review somewhere else , but after finding out - discjohn092267

I left a review somewhere else , but after finding out more information, I'm going to leave one here too. -10 stars . Was lied to . And just found out they didn't do 1 hard inquiry, or 2 inquiries, but 3 hard inquiries in 1 day . Are you serious , 3. Do you know what that does to a person's credit report ? I can tell you. It sends you almost very good , to fair . Then they told me I needed 1 thing , so I got that 1 thing . Then that wasn't good enough , so they tried to put me into a vehicle at almost twice the payment I wanted to be at . So I'm just telling you , dont go here unless you cant get to Abilene . Once again , ALMOST as bad as Texas Truck World . At least they will work with you , and you WILL get a vehicle, just might have more miles than what your looking for. O yeah , then they tried to call me twice the next day after leaving a review. For what ? So you can run another hard inquiry? And my 2018 Ford with 70,000 miles that I'm trying to trade for a 2016 Nissan with 90 000 miles isn't worth trading in ? I dont want a SUV anymore, I want a car . Thats why I did this .. Buyer BEWARE

Everyone was very nice. - Becky

Everyone was very nice. I liked Luis first let us test drive by ourselves.. Then I think her name was Ashley finished our paperwork. Izzy at sales made it super easy and explained everything to us

Great service and experience. - marco.a.garcia3789

Great service and experience. Our salesman was Mr. Chris Garcia who was a true professional and kept everything real during our experience at the dealership. Would strongly recommend Sames Ford when shopping for a truck. We love our New F-150 XLT 4x4.

Tipton's service department has taken care of my truck's - Fueled_By_Fire

Tipton's service department has taken care of my truck's servicing needs since I purchased it. I have always been pleased with their speed and efficiency. They help keep my truck in great shape.

Terrible dealership. - mtjbrant43

Terrible dealership. Be very careful of what you’re getting before signing paperwork. I was sold a car that had been wrecked but that wasn’t disclosed until after final funding and paperwork was signed and done. Repair work was done horribly and now to have it fixed right is gonna be all on my dime. They refuse to do anything about it after trying to sell me another car for 20 thousand more dollars! Never again will they be used for anything

I have 3 ford vehicles 1ka LINCLON. - fred.timmons

I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

The four starts are more for James in sales since we did - Windygale

The four starts are more for James in sales since we did not end up purchasing a vehicle there. I will say that the wait was too long - no amount of free drinks and snacks can fix that, but James was professional yet friendly, and he was knowledgeable and took the time to show us many of the features on the pre-owned vehicle that we test drove. He also kept in touch with us over the next few days and let us know of other vehicles were available. Unfortunately they did not have what we were looking for in the time frame we had, and the finance people didn't seem to care if the sale was made, so we purchased elsewhere. We would still recommend James in Sales, but I'm not so sure about the rest.

I genuinely loved the vehicle and intended to buy it, but - Trinity

I genuinely loved the vehicle and intended to buy it, but walked away because of the customer service. My salesperson started out respectful, but after I had to leave unexpectedly for a family emergency, his demeanor completely changed. From then on, interactions felt irritated, dismissive, and pushy. I promptly provided every financing document requested, yet was later portrayed as uncooperative. I also felt judged by comments about my income. Despite repeatedly asking to review my financing options remotely before returning, I never received my numbers. I ultimately walked away from a car I genuinely wanted. Very disappointing experience.

We just recently had a repair using our extended - Debbie Ammons

We just recently had a repair using our extended warranty. We worked with Caleb and he was awesome keeping us informed all through the process. He was able to get everything covered and repaired swiftly. We appreciate that attentiveness to our situation and getting our truck back to us quickly. We love dealing locally and they have earned my business!!!

Aaron has been great to work with and always takes good - José h

Aaron has been great to work with and always takes good care of my 2024 F-150 Raptor. He’s professional, responsive, and keeps me updated throughout the service process. I really appreciate his attention to detail and making sure everything is taken care of. Definitely recommend Aaron and Sewell Ford!

We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

xxxx near impossible to get someone to return a call in - louden11

xxxx near impossible to get someone to return a call in service department. Horrible customer service.

I want to start by saying that I genuinely love the - joshuabotello933

I want to start by saying that I genuinely love the Lincoln brand and my vehicle. My frustration is specifically with the service department at Hooks Lincoln, not Lincoln itself. I scheduled an appointment for Friday, February 20, 2026, and dropped my vehicle off the evening prior on Thursday, February 19, 2026, for recall work. At the time of scheduling, I was assured the vehicle would be completed by Saturday afternoon, February 21, 2026. Based on that commitment, I arranged my schedule accordingly. However, on Saturday afternoon I was informed that my vehicle would not be ready until Monday, which created major issues for my family since I rely on my vehicle to take my kids to school and manage daily responsibilities. Being told by James Perryman (Service Advisor) at the last minute to simply get a rental for Monday was frustrating, especially since rentals are rarely available through this dealership. This situation is particularly disappointing because of my previous experiences here with Chris Moran (Service Manager). During an earlier visit, my vehicle remained at the dealership for nearly two months. During that time, I had to pay out of pocket for a rental vehicle for an extended period due to the lack of available loaner or rental support from the dealership. The first time I brought it in, I still had warranty coverage and raised several concerns, but I felt those issues were not taken seriously or fully addressed. When I returned a second time for warranty-related problems, I ended up paying out of pocket for repairs that could have potentially been covered had the concerns been properly handled during the initial visit. Throughout these experiences, I have consistently struggled with a lack of proactive communication, limited urgency, and no reliable loaner or rental options to support customers while their vehicles are being serviced. As a customer, I expected a higher level of customer care and initiative from a dealership representing a premium brand. At this point, I no longer plan to bring my vehicle back to this service department, even if that means driving further to another Lincoln dealership for service. I hope management takes this feedback seriously and reaches out to address these concerns directly. I would welcome the opportunity to discuss a resolution and see improvements made so future customers receive the level of service expected from a premium dealership.

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.