I took my 2018 Chevy Silverado 1500 to them a couple of - Leslie Huddle
I took my 2018 Chevy Silverado 1500 to them a couple of weeks ago, the transmission was slipping, the ABS had issues and all 4 tire sensors were out. I have extended warranty from where I bought the truck used in 2023. I live in Pampa, I started taking the truck into Country Chevrolet here in town in December of 2023 for the ABS problems, the ABS light would come on, the stability track and parking assist would turn off and the brake pedal was really soft when you put your foot on it to stop and then it was hard and pulsated/grinding. I also told them the front tires squeal like I am peeling out sometimes when I turn corners. They reprogramed the wheel angle sensors and said there is nothing wrong with the ABS. That didn't fix the tire squealing so they replaced the sensor that was covered under the warranty. On the second or third time I took it in for the brakes they did replaced the Brake booster vacuum pump which was a recall from the factory. In total it was in the shop here at least 6-7 times (I lost track after six months or so), it was the same thing every time...THERE'S NOTHING WORNG WITH THE ABS. In December of 2024 the transmission was slipping and shifting up and down driving around town and on the highway it felt and sounded like I was hitting rumble strips about every 20 -30 seconds, this is exactly what I told Josh, (I googled it ...), I said I think it's the torque convertor. That evening when I went to pick it up they said there was NOTHING wrong with the transmission but they figured out the problem...are ya ready for this???? THEY BALANCED MY TIRES!!!! Actually charged me 49.97 to BALANCE MY TIRES!!! The next morning I took my husband in with me, Josh asked what we needed, I told him I just wanted to let him know that BALANCING MY TIRES did NOT fix my TRANSMISSION problem that I brought it in for. The service manager went for a ride with us and said it is definitely the torque convertor...they ordered the part on 12/18/24. I called and left messages, with no luck except for once and Josh said the part was on back order. A few weeks later I called the service manager and his parts department people didn't make it in because of the snow but he personally would call me back and let me know the status of the parts....nothing but CRICKETS! Once I found out that Borger was no longer Country Chevrolet, I called over told them a little about what I was going through here, they checked on the torque convertor, it was in stock in the Denver warehouse (Pampa had access to the same warehouse) if it was ordered by 2pm it would be there the next day! I made an appointment at Webb in Borger...they actually replaced the transmission, replaced the ABS module and all 4 tire sensors. All covered under my extended warranty. I HIGHLY recommend them, they were friendly, customer service was amazing, repairs were done in a very reasonable time frame and let me know what was happening every step of the way. Thank you for ending 13 months of aggravation dealing with Country Chevrolet in Pampa!!!!!
Leslie Huddle
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