157 Texas Buick Dealers

Service department is a joke. - Tall Steve

AC blew hot so I scheduled an online appt. After waiting long for three people to tell me I needed to see someone else, I found the service department. Desoite my online appt made two days in advance, I was informed they are not able to access it online and, therefore, had no record of me and that I should have called. Plus there is a sign posted next to the service desk which stated it was only "fair" those first in lineget serviced first and not to expect repairs performed on the same day. Seemed anattemot to rationalize poor service and to make customers happy for it. Nevermind plenty of staff around to fix things asao. I thought it odd there were three cars in the service bay and two were very old non-gm models. I speculate those were project cars the staff worked on during work hours and explains the long service times. Needless to say I left. Nobody there was pleased a paying customer walked in, and think they were happy I left. For those who live i. Ft. Stockton and want genuine gm service, I suggest you move away.

This dealership went above and beyond for me. I had been... - jessica.smith.3591267

This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.

Chevrolet claims total customer satisfaction is important... - bobby.burge

Chevrolet claims total customer satisfaction is important to them. Their mission statement also states to provide the highest level of service. In my opinion you won't find either at this dealership. I went by there for an orientation on my navigation system and was rudely interrupted by a small man claiming to be the Big Boss. His name was Matt . He was rude, intrusive in the conversation I was having with another employee, clearly showing his lack of class or character. This dealership and Chevrolet should be ashamed of his behavior.

Lynette Jones was my salesperson and went above and - John Kelly

Lynette Jones was my salesperson and went above and beyond all expectations in helping me purchase my new Acadia. I give her a 10+ STAR Rating Thank you Lynette!!

Very accommodating and helpful. - Kathy

Very accommodating and helpful. Friendly, professional. Ver well taken care of. Excellent in every aspect of customer service. Every visit is a delightful experience

Friendly people, great service and I was treated like a - tpicou1

Friendly people, great service and I was treated like a long time customer. This is the way all dealerships should treat a customer.

Stay away from this place! - Alma

Stay away from this place! It’s a joke the GM doesn’t care about what kind of vehicles he’s putting people in! Only cares about selling them! DONT BUY a car here. We purchased a vehicle that we have been having problems with since day 4 of purchase & I’ve called to see if they can fix it for us but refused. They will fix it but I have to pay for it! I even talked to the general manager that looked me in my face when I told him there had to be something they could do being as i hadn’t even had the car a full month day sorry I bought the car as is! I have filed a complaint with the Texas Attorney General, with DMV, motor vehicles, with compliance of my vehicle, and I’ve even talked to the financing company which finance my vehicle. On day 30 I finally just went and dropped off the car and said I didn’t want it. They finally then said let’s take it to the shop and figure out what’s going on with it. After that, we got a whole list of things wrong with the Cadillac converter, exhaust and bolts, possibly the O2 sensors, motor mounts, oh, and if that doesn’t fix the car, then I might need a wheel bearing or a wheel axle. The list goes on and on and on yet they still refuse to fix it or admit that they sold me a bad vehicle.

I was charged $249 for changing spark plugs, $599 for... - mtboatman

I was charged $249 for changing spark plugs, $599 for changing only the timing belt - no tension pullies or any extras. $98 to change the transmission fluid.

Christa really sounds like she knows her stuff when she... - whittingtontexas

Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.

Service Department - Tommy

I was traveling to Austin, and my 2007 Saturn ion, had failed to shift into high gear. After they had looked at it, I was told it would cost 500.00 to 600.00. When to pick it up, over 900.00. The had my cell, should have called me, if it was going to be more than I was quoted. Was told it would have cost no more than 500.00 at the chev. Dealership in Plainview.

The dealership had the car pictured on their website in - jjmanzano

The dealership had the car pictured on their website in stock. I paid about $100 under MSRP (price per Toyota website data).

Service on Son's Car - Jeff

Did a great job of taking car of a repair issue on my son's car. Could not be happier. This is a service department that pays attention to detail.

On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430

On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness

2019 GMC - Connie

We have purchased several vehicles at Don Davis Lake Jackson. Leta Wisenbaker is a great sales person, very helpful in finding the vehicle you are looking for and works with you to try to get the deal you want. Charlie at the service department is very great at answering the question you have about the vehicle and Chris in finance was super.

Excellent - Miller,1966

Had a very pleasant visit with dealership. No pressure to purchase. Very friendly, courteous, knowledgeable. The visit with sales associate was very good, he explained everything I asked about. Helped me get set up for on star, and wi-fi, and other programs in the vehicle.

From my personal experience, I can not recommend this... - irod87

From my personal experience, I can not recommend this dealership. My potential transaction was on a used vehicle. They had secured financing and offered a lower-than-expected trade offer. The salesperson was fine to work with, she tried to disclose any visual blemishes before I visited the dealership. The manager on duty was a poor spot on the transaction. No flexibility, very one-sided on his approach to the transaction, no wiggle room, no budging. I eventually left simply because the dealership wouldn't commit to repairing a "service suspension" light that was discovered. I found a newer car at the same price with lower miles and had a much better experience elsewhere. I will say that if I was the guy buying the 2021 GMC Denali Duramax I'm sure my experience would have been much better.

I took my 2020 And Acadi to the shop for a bumping noise - brandonshelia

I took my 2020 And Acadi to the shop for a bumping noise they put a staberlizer and said that was the problem still having the same issue took it back the service lady said all Acadi make that noise still having the same issue

Jessica worked very well with us to get our new vehicle!... - jsappington

Jessica worked very well with us to get our new vehicle! I would definitely tell people to shop with her.

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.

We had a great experience with all the people at Pollard.... - rsccomputer2

We had a great experience with all the people at Pollard. They were very good natured and very knowledgeable about the truck we were buying!!

Great customer service and best prices - ericfuentes68

I had an appointment with the internet manager. When I arrived to the dealership I was assisted by Mr David Fernandez. He demonstrated the vehicles I was interested on and explain all pros and cons with buying a new or used vehicle. After we picked our vehicle and got a great deal. We closed our deal with Mr Daniel Alcantar in the Finance Department. It was a pleasure meeting this gentleman. He explain everything and even gave us a special gift. My total experience was Excelent!!

Salesperson not organized, prepared, or completely... - savetime

Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.

I had a great experience with the dealership. I have... - jesusw

I had a great experience with the dealership. I have terrible credit, yet Eric Driver my sales person treated me in the most professional fashion and helped me through the process. I feel like I got a good deal and the used car I selected looks even better. Glad to have air conditioning now and glad it wasn't painful. I would recommend this place to any and everyone.

Contact the dealership received a phone and sent pictures - Tzertuche90

Contact the dealership received a phone and sent pictures of my trade in and never heard back from them. Guess they didn't like my trade in.

Buy from Ware Chevrolet! - GWells

We surprised our daughter with a car from Ware Chevrolet and they went above and beyond to make it special. The entire staff made us feel at home, they are all extremely sweet people. They helped make our day truly fantastic, including a big red bow on top of the car :) Look for Shane House in sales and Gary Ware the owner for wonderful customer service. They will make your car buying experience a pleasure. Thank you again Ware Chevrolet!