60 Tennessee GMC Service Centers

Rebecca was very friendly, knowledgeable, and very easy - Sissy1390

Rebecca was very friendly, knowledgeable, and very easy to work with. She kept me updated on what was going on and what they could or couldn’t find. She was really patient with me and I appreciate that so much. Give her a raise, it’s well deserved.

Our experience with the dealership has all good each - clinvil

Our experience with the dealership has all good each person i have delt with has been knowledge and kind

The staff is all friendly and work fast to get you back - alyse_ttk

The staff is all friendly and work fast to get you back on the road.

Al always the service department treated me as family and - bfarley374

Al always the service department treated me as family and took care of my service needs in a timely manner. Highly recommend this dealership and service center. I'm not certain of the name of the lot worker who takes care of the vehicle's, but he always takes the time to chat when he is greeted. A very valued employee and I pray that he is acknowledged. NOTE: It would be extremely nice if the lounge had fresh coffee. For example, a coffee pod brewing machine like Keurig.

Good and professional and was easy to deal with can't - fredbailey441@gmail.com

Good and professional and was easy to deal with can't wait till they get finish remodeling

The root cause of the problem my car was having was found - Try2BWise

The root cause of the problem my car was having was found quickly. Service manager kept me informed of.progress. Repair finished ahead of promised time. This is not the closest dealership near me, but is worth the extra drive for the great service.

Fast professional service like it never even happened. - edaustins

Fast professional service like it never even happened. 10 out 10 would use again. Thanks

AL contacted me less than 24 hours after posting my - blake

AL contacted me less than 24 hours after posting my previous review regarding my 2018 Titan. If I would’ve spoken to him I can assure you my review would’ve been drastically different. He genuinely cared about the problems with my truck. He sent a flatbed to tow my vehicle to their dealership (at no expense) for their mechanic to attempt to resolve any issues with it. I can’t recommend him enough and anyone concerned with anything should ask for him.

We have had an overall good experience at Darrell - julieedunn

We have had an overall good experience at Darrell Waltrip. We purchased a 2023 Yukon Denali XL in December and have had problems with all the technology (Google Asst., CarPlay, etc). We took it to be fixed and they did a system update and told us they ordered a new OnStar Module to repair the WiFi issue but it is on back order with no ETA. The reason for only a 4 star review is that there is no one there who is trained enough to teach us how to correctly use all the technology the vehicle has to offer. This is frustrating that we spent SO much money on a car that has all these features to only be left frustrated trying to figure it all out on our own. I really feel that they are missing it by not have someone trained in this area as it would be a really great customer service.

Very professional, precise, courteous, efficient Clean, - missionfarm

Very professional, precise, courteous, efficient Clean, comfortable dealership and wait area Todd Lawerence, Great salesman

Hugh was friendly and courteous, staying absolutely true - paige

Hugh was friendly and courteous, staying absolutely true to his title of courtesy driver. Thanks!

Always treated with honesty. - Dkozik57

Always treated with honesty. Quick repairs with no issues. Great people and technicians. Garage manager always involved.

Mark Norman is a great service advisor. - clydecsjr

Mark Norman is a great service advisor. He is the main reason I keep coming back to the dealer!!

Very nice staff there. - raggy0214

Very nice staff there. They keep you informed about how long it will take to work on car.

Had brakes front and rear 116000 miles. - J D young

Had brakes front and rear 116000 miles. Got scheduled oil and filter with tire rotation at 138,000 miles brakes were checked in green box went back at 143,000 oil change and nothing said about brakes. At 144,000 plus herd front pad noise made appointment service writer called me said I needed front brake job with new rotors cost $1244.52 and needed new oil cooling hose that was leaking $600.00 both prices outrageous. I ask what if I came and picked it up I was told cost me $200 I told him go ahead and declined the oil cooling line. I called another shop I used years ago they said $500 with new rotors called sunrise back to pick up Tahoe he said I couldn’t they had started on repair. I grew up drag racing and had always done all my mechanic work and haven’t found the leak in cooling hose. The brake job at 116,000 lasted 28,000 miles. You can get me once but not twice

Great place to have your vehicle serviced. - DLJ

Great place to have your vehicle serviced. I have always allowed this dealership to take care of all my vehicle needs

The Service Department did better than my expectations. - Wayne

The Service Department did better than my expectations. The repairs were finished ahead of time and the employees were polite and explained everything very professionally.

They kept my car for 2 months. - sweetnessstaff88

They kept my car for 2 months. They gave me a long list of things that was wrong with my car that costs hundreds and thousands of dollars. I was going to go somewhere else but my service plan was going to pay for one of the items. Mr. Adam Keller consistently try to upcharge me for new things they found was wrong with the car. When I would call and try to check on the car he wasn't available and I left messages and he wouldn't call me back. He was very rude and wouldn't listen when I did talk with him. I had to report his behavior to the supervisor. When they finally begin to work on my car, Adam called asking for more money for a hose. They do not understand that the customer have a family too. I am a single mother. I needed my car for work so I can take care of my family. The impression I got was to try to get as much money as you can out of the customer, and the customer does not matter.

We were passing through Nashville on a Friday night and - tcwfarms

We were passing through Nashville on a Friday night and our 2023 Tahoe broke down. We called the first GMC dealer that appeared on our phone. The service dept. got us in the next morning. They needed to get a part. they got it on Monday and fixed it promptly. The service they provided was second to none. They even paid for a Lyft to get us to and from the hotel. AMAZING!!!!!!! We even thought of buying a new GMC so we could continue traveling home to Minnesota. The sales dept (Presleigh Jaggers) had no obligation to work with us because of the chances of us as a return customer due to the distance between Minnesota and Nashville, they still gave all the attention to sales detail as if we would be a repeat customer. Thank you Beaman Buick GMC. Tom and Ann

Excellent service, caring employees and compassionate owners - Charlie Cash

I use Chaparral to service my vehicles for as long as they have been open. I presently have my GMC Yukon and Chevy Corvette. The Service Manager, Service Advisors and service technicians are tops in their fields. From the minute I drive into the service area, I made to feel important. The work is always performed professionally, in a timely manner and always comparatively priced. I recommend the service department to anyone needing service on their GM or any other vehicle.