41 Tennessee Cadillac Service Centers

Everyone there is very professional, helpful and - davskaggs

Everyone there is very professional, helpful and friendly. My first visit but not my last.

Andrea goes the extra mile for her customers. - Kmclawhon

Andrea goes the extra mile for her customers. I know various people there, and the owner. All are very nice people. Great American vehicles with a strong history.

Jason was very helpful and provided the information I - balenger

Jason was very helpful and provided the information I needed to make a decision for my car. He helped me save money and I appreciate his help. I will be buying a new Equinox and will always come back to Champion for service.

It was clean and very professional and everyone was - lewisunique

It was clean and very professional and everyone was helpful and they was quick and to the point

great service experience will be back friendly atmosphere - Chevy

great service experience will be back friendly atmosphere tell my everyone I know about this dealership.l

Great work in a timely manner I would recommend the - aliciahayes

Great work in a timely manner I would recommend the service to anyone. Done niw

Everyone is always cordial & helpful! - ssodemann

Everyone is always cordial & helpful! The waiting room is cozy & very relaxing. I especially like waiting in the tv room.

Hugh was friendly and courteous, staying absolutely true - paige

Hugh was friendly and courteous, staying absolutely true to his title of courtesy driver. Thanks!

Only bad thing I can say is they don't wash vehicles. - hollisfarms

Only bad thing I can say is they don't wash vehicles. Bought brand new truck and had it service twice already, and both times the wash service is broken.

I took my vehicle in to Landers Cadillac of Memphis due - Monica Kegler

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!!

I was traveling for work and my vehicle broke down during... - phyde

I was traveling for work and my vehicle broke down during the week. The team at Bill Gatton did a great job of fixing it in a very timely fashion to get me back on the road again. Absolutely a wonderful experience!!!

I just serviced my 2020 xt5 turbo at cadillac of - Ben

I just serviced my 2020 xt5 turbo at cadillac of knoxville. Freddy the service manager, took. Care of my appointment, service requirements, and future nessasary services. Freddy is the best service manager that I've been associated with.. the car was washed and vacuumed prior to leaving the dealership.

ESTIMATE - Rediron

Freindly clean fast. They were good about explaining what’s good or bad. My only issue is that when there’s work to be done on your vehicles ??. They need to PRINT THE ESTIMATE out by computer ?? NOT A HAND written paper on back of something else. A complete break down of what work.... parts... charges will be done

Terrible service from service department and the manager. - Jesroy01

Terrible service from service department and the manager. I only get 15 words with poor review!