23 Tennessee Cadillac Dealers

Jenna was awesome, drove my new car to my house to - Ctm001

Jenna was awesome, drove my new car to my house to complete signing off contract paperwork!

Amazing experience Salesman was awesome and patient and - danielwray27

Amazing experience Salesman was awesome and patient and made it fun. Definitely recommend Definitely will go back

LIKED THE VEHICLE FINE BUT NO ONE TOOK THE TIME TO - BLEWIS12

LIKED THE VEHICLE FINE BUT NO ONE TOOK THE TIME TO EXPLAIN ALL THE FEATURES ON THE CAR INCLUDING THE FEATURE SCREEN. DID NOT HELP SET UP ON STAR OR SIRIUS XM. LIKE THE PEOPLE. THE SALESMAN WAS VERY FRIENDLY BUT DID NOT HELP WITH EXPLANATION AND INSTRUCTION IN USE OF ALL THE FEATURES AVAILABLE WITH THE VEHICLE. WILL HAVE TO SET UP ON STAR AND SIRIUS MYSELF. IT WOULD HAVE BEEN NICE NOT TO HAVE TO DO THAT ALONE. ALSO, NEED ANOTHER OPTION IN WHETHER OR NOT I WOULD RECCOMEND THE DEALERSHIP. THIS OPTION SHOULD BE NOT SURE.

All the sales staff at the used car area were very - dogdeman1

All the sales staff at the used car area were very professional and welcoming. Our guy, Greg Morris was fantastic. He showed us SUV's that matched our requirements within our budget. We love the Telluride Greg showed us, so we took it home with. We were given a great value for our trade in. We had a great positive experience and would recommend this dealership to friends.

It was fast and easy and. - rplemons

It was fast and easy and. It a long wail all the people was very nice

My experience with the dealership was excellent. - jaystar93

My experience with the dealership was excellent. I first reached out to the dealership via email and soon heard back from them about the vehicle we were interested in. They maintained good communication throughout the process, and we set up a time for a test drive. At the dealership, the salesman we dealt with was very professional and was very knowledgeable about the vehicle. We decided to purchase said vehicle and this process went very smoothly. All the dealership staff we have met have been friendly, helpful, and professional. I would recommend working with them.

Very professional and friendly work was completed quickly - john yow

Very professional and friendly work was completed quickly I will recommend will use again in the future.

This dealership & Jason went out of their way to help us - slmccarthy55

This dealership & Jason went out of their way to help us today when we had a tire rim issue on our way back to Chicago from Naples, FL. We went to two other businesses to get help but Chevrolet of Murfreesboro-Jason-we’re the only ones who were willing to get us back on the road safely. Thank you so much!

We bought our first Buick from Jacob Stanley 5 years ago - Carterlyndie

We bought our first Buick from Jacob Stanley 5 years ago and yesterday we bought our second! He’s now the Sales Manager but he took great care of us and had Jason facilitate our sale. This time we drove all the way from Atlanta to buy our car! They offer the best deal and a straight forward “no xx” car buying experience. If you ask for an out-the-door price, they’ll give it to you. No “come in and we’ll talk.” Which is SO appreciated. Buying a car can be such a frustrating, time consuming, stressful thing but not with Integrity. It’s all in the name. They do honest, good business — Which is hard to find in the car world! We’ll be back!!

I came in the dealership on Saturday and found a car that - Disappointed Customer

I came in the dealership on Saturday and found a car that I was very interested in. I have been looking for a while. It was the 2023 Cadillac XT5. The price sticker on the window said $35,572.00. I told the salesman Brian I was interested in the car. He did tell me later on that the car had been missed priced that the website had it listed at $ 37,522, but he had spoken with his manager and the sticker price would be honored. It was already almost 7:00 Saturday evening and I did not want to keep Brian there late. I told him I like to research what I am buying and would call him first thing Monday and let him know what I had decided. I called him Monday and told him I wanted the car. He told me he was off so I said I hate to bother you on your day off, but I want the car and will go online and start the borrowing process. Something went wrong on the application, I called the office a couple of times and asked to speak to financing. I left a voicemail and never received a call back. Brian called the next day and I told him the issue I had and he sent me a new link which worked or so I thought. The finance guy called and said there system wasn't working correctly and he would have to take my information over the phone. I get another call from the sales manager saying the price I was told more than once would be honored is no longer being honored due to incorrect information. He told me they were raising the online price to $39,522 (which is over the kelly bluebook value ), but would still let me have it for the $37,522 price. I know the price difference is only $1,567 from what we started out with at the $35,955 window sticker, but it is the principal of the matter. Kenny offered to give me an extra $1,000 for my traded in to get the cost back down, which leaves me owing a little over $500 more than was quoted on the deal sheet that had been printed out on Saturday. I really like the car and can deal with the $500 difference, but knowing dealership is not honoring things they told me makes me concerned about the continuing business. I was also told several times if I make the purchase the car could be brought to me, then was told no we cannot do that. Then they told me I needed to put $2,000 down over the phone on a credit card to hold the car for when I was ready to pick on Saturday or it would be sold to anyone else that was interested. Even though I had been approved with excellent credit. At that point I was done. What horrible service!

I took my vehicle in to Landers Cadillac of Memphis due - Monica Kegler

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!!

Went out of the way to make the deal work. - Fletch

Went out of the way to make the deal work. Very pleased with results. Sam made the back and forth so easy will definitely shop R.W. again

Terrible service from service department and the manager. - Jesroy01

Terrible service from service department and the manager. I only get 15 words with poor review!

I was traveling for work and my vehicle broke down during... - phyde

I was traveling for work and my vehicle broke down during the week. The team at Bill Gatton did a great job of fixing it in a very timely fashion to get me back on the road again. Absolutely a wonderful experience!!!

Outstanding in every way. - Saab driver

My 15 year old Saab had to be towed to Kelly Cadillac Saab Subaru late on a Friday evening.. The Service Department called Monday morning with the diagnosis, made the necessary repairs, and I was soon back on the road. The staff was exceptional.

My Wife and I purchased a GMC truck on August 13, 2013.... - kbrown60

My Wife and I purchased a GMC truck on August 13, 2013. After a week we were told to return the truck because they could not finish the deal.We were appalled as I had already spent money making some improvements on it. We were not compensated. We were offered another truck and we took it. We later found out that they had destroyed my credit rating by trying over 20 times to secure a lending institution to go the loan on the first truck and failed. Doing this lowered my rating drastically. They promised to fill the tanks on both trucks and did not. The second truck had no owners manual and it took 3 weeks to get it after many phone calls. We are still waiting for our registration and the 30 day tag will expire tomorrow. We were told to alter the date on the tags expiration date by office personnel. We complained to management and were told we would have our registration on Thursday September 12, 2013 by way of overnite mail. We did not receive it and now the tag will expire leaving us truckless. I am considering legal action. I wonder how this dealership stays in business.

Judd is a dud - dsteele95

Judd is the absolute worst salesman I've ever had the displeasure of dealing with. Completely rude, condescending, sleazy, know-it-all attitude. I caught him in a lie where he tried to tell me a new rim for my car would be $500, when the parts department from this dealership told me it would be $130 for a brand new rim with the tire pressure sensor and everything when I was looking to replace it. Tried to tell me it would be $1000 to detail my car, when I and everyone else I've told about this knows that a good detail job is very rarely at or above $200. He then got more insistent that he was right and then stated "well everyone has their own opinion" in a snobby tone. Clearly he needs to find a dictionary because I was stating facts. Really wanted to strangle him because of the way he was talking to me. Let's see you try and delete this one Judd :) I told you I wouldn't let up. I'll continue to be the biggest annoyance in your life. Everyone who is smart and looks up a dealership before they do business with them is going to know that you're a lying con artist, but that's perfect for you because you love screwing over stupid people. You just severely messed up when you thought that I was stupid.

David Adams - gwaresr01

After searching many dealerships in my area (Bowling Green, KY), it was apparent that the salesmen were incompetent of selling my wife and I a new vehicle. We drove to James Corlew in Clarksville, TN where we purchased our first vehicle many years before. I met with David Adams and explained my position, he listened very carefully and gave us all the bells & whistles we requested. I will recommend this dealership to anyone seeking to buy a new or used vehicle. Gatt & Cynthia Ware