We purchased a 2018 Range Rover from Land Rover - Cmb21290
We purchased a 2018 Range Rover from Land Rover Greenville. While the vehicle is used, it was represented as being in excellent condition, yet immediately after purchase it required around $5,000 in repairs. Two diagnostic codes even showed error dates from before we bought the vehicle, which is very concerning.
Our sales rep, Donte, was not very knowledgeable and couldn’t answer many of our questions. During the test drive, he acknowledged the parking sensors were not working but suggested it was likely a settings issue. That turned out to be incorrect, and the parking sensors are now one of the more expensive repairs. Overall, we often felt like an inconvenience rather than valued customers.
We initially purchased a warranty and later canceled it, but the process was poorly handled and required redoing financing paperwork. It took over a week and a half of follow-ups, and lack of communication delayed our registration and license plate.
The finance manager was unprofessional, including cursing and making a derogatory comment about our salesperson, which was uncomfortable and inappropriate.
The only positive experience was working with Quintina Clemmons, who was professional, helpful, and excellent to work with.
This was not the experience we expected when purchasing a luxury vehicle, and the immediate repair costs and poor service left us with little confidence in our purchase.
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