Fool me once, fool me twice. - carguyri2026
Fool me once, fool me twice. Went back after a so-so first experience and it was even worse.
I went to the dealership today, 4/4, for front brakes and rotors. As part of this, they claimed I "needed" a brake flush. I stated to them I had already had this done in December at another Toyota dealership. They claimed to have no access to verify this, yet both times I've been there, I've been harassed by their sales department about how I've done such a good job maintaining and servicing my vehicle, and wanting me to trade it in and get an above-value offer. Anyway, they went on to say that there was no way it could have been done in December. Of course, they weren't willing to put that in writing or testify to that. So either they lied to me, or the dealership that did in December lied to me. Either way, I got stuck paying for a brake flush twice in the span of 5 months.
How does the sales department have access to my service history but not the service department? Unless the sales department is lying to people and just telling everyone they do a good job maintaining their vehicle. And why is the sales department calling me when I'm sitting right in the waiting room? Just come and talk to me if you're going to do it. Not that they should've even been contacting me to begin with, since I never gave any indication I was interested in a new vehicle.
Either way, my confidence in Toyota is at rock bottom.
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