38 Pennsylvania Volkswagen Dealers

We cannot say enough good things about Simo. - pgblab

We cannot say enough good things about Simo. He was very patient with me and “Understanding”with my concerns. I had been shopping for a car for a few weeks and with his guidance the Jetta was a great fit for me. The dealership was also very good. It has a reassuring atmosphere. Thankyou Simo.

GREAT work getting our 2002 Ford Mustang passed for ot's - montourcardshop

GREAT work getting our 2002 Ford Mustang passed for ot's year;y inspection. Also helped us out with our 2010 Chrysler Sebring tail lights! Thank you!

Outstanding people, outstanding service. - Jjaystore

Outstanding people, outstanding service. Honest and great to deal with. Fast transaction as well. It was painless!

I had the most professional experience a car dealership.... - JOE.AVENA

I had the most professional experience a car dealership. The salesperson Benjamin Raker was excellent. My initial contact was by phone, I wanted to get clarity on a car they had and my trade since the dealer was 1.5 hours away and I didn't want to waste my time or theirs. Discussions and email were professional and courteous. The whole process was excellent all the way through financing. If your looking for a honest and professional dealer, visit Reading Volkswagen.

Everyone was so kind. - Nicole W.

Everyone was so kind. My sales rep, Adam Yingling, was excellent! Adam, as well as everyone else, was extremely helpful and thorough with answering any and all of my questions. This was my first experience of buying a car both at this dealership and in general and the entire team made it as seamless as possible which I appreciated. I felt all of my options were well explained and everyone had great insight to my questions.

My first time buying a car at this dealer. - RLUCIANI

My first time buying a car at this dealer. It was a great experience - from shopping to purchase and delivery!

I have never received the solid gold service I received - moe

I have never received the solid gold service I received when I purchased my new CX30 Mazda. My sales person, Bella Cuevas, was so knowledgeable and most important she listened to all my concerns and wishes. She introduced me to all the wonderful members of her team and made sure I got what I wanted. I think this must have been the ninth car I have purchased but never felt more cared for and happy with my decision. Then she took me to my NEW car and went over everything I needed to know and feel safe. As a senior citizen I cannot recommend Koch33 and Bella and her team enough, Wonderful experience I feel blessed. When did you ever hear that from a dealership?

The whole buying process was just great everything went - I Coyote

The whole buying process was just great everything went as smoothly as possible thank you Thank you

A welcoming dealership offering excellent service, - Destinepickren

A welcoming dealership offering excellent service, knowledgeable staff, and a wide selection of vehicles reasonably priced.

Easy to work with, experience all around was smooth and - StraightSixStickShift

Easy to work with, experience all around was smooth and painless. Ask about the family plan! Free car washes.

My Salesperson, Suke Gandhi, was a pleasure to work with. - Adam P.

My Salesperson, Suke Gandhi, was a pleasure to work with. He was very respectful of both my time and budget. He found me a new Legacy equipped exactly how I wanted.

My car is an EV from another company that required a - Jesse

My car is an EV from another company that required a state safety inspection (w/o emission). We encountered a problem that required some changes to their computer system. The service coordinator made calls to allow my car to be inspected at the VW service shop. Awesome service coordinator and staff. I would bring it back for services in the future.

I would like to tell you about my experience while - scoobyroc

I would like to tell you about my experience while visiting your VW dealership in Downingtown with my 17-year-old son on 1/1/2024. We are looking for a car for his 18th birthday. When we entered the VW dealership at approximately 1pm, we immediately heard “where are you going?’ I replied “here”, at this point I’m confused, because with 5 or 6 men sitting behind the front desk, I didn’t know who I was talking to. A gentleman then asked me “what am I looking for” and I replied and VW Jetta for my son. At this point no one welcomed me and my son and introduced themselves. I then heard (before I knew his name, Walter Konyk) say that he could help me. Walter walked to the back and came back with key and said follow me. We went outside and he opened the doors to a silver Jetta and said take a look. By now I felt uncomfortable and unwelcome in this dealership, but I did not want to ruin this for my son. After my son sat inside the vehicle he asked if we could test drive the car, Walter stated, “I guess” and asked for my driver license. Once inside the dealership we sat at Walters desk as he began to input my license information. Walter then asked me “Do you live in Philadelphia and use an XXXX address to get cheaper insurance?” I was immediately taken aback by the question and responded that I gave you a valid Pa issued driver’s license and to please use the address on the license. At this point maybe 15 minutes into the visit, I as Walter for his card, Walter then extended his hand and introduced himself. Again, I didn’t want to spoil my son’s experience, but my thought was to just get up and leave. Walter took us on a test drive and after we returned to the dealership, he seemed not to be interested in trying to make a sale. I asked Walter to please print up the sticker price of a VW Jetta Sport and show me any discounts that can be applied to that particular vehicle. Walter retuned and gave me a Work Sheet with only the VW Jetta Sports MSRP, and associated fees with the purchase of the vehicle, no discount. I had had enough, so I thanked Walter and my son, and I left the dealership. Once my son and I got to our vehicle, my son asked me why Walter asked me if we were from Philadelphia and why we received such a cold reception. With all of this said, my son and I’s experience in your dealership was less than pleasant, unwelcoming, and unprofessional. Our reception was cold and unwelcoming, Walter was unprofessional and biased. This email does not come close to expressing the horrible service me and my son were exposed to by the employees of this dealership. My hope with this email is that anyone involved in this interaction on January 1st, learns to keep their person bias to themselves when working with the public and treat everyone with the respect that we all deserve until shown or proven otherwise.

Very disappointing place. - irenerubus

Very disappointing place. They replaced my rotors and brakes 2 years ago, and said they needed replacement again? My car is stored in a garage and generally, my brakes never needed replacement for 60000 or more miles. Costly need and I honestly do not trust if this job was done properly 2 years ago. I also waited 1 hour for them to even look at my car, as I waited over 2 hours, as a full room of customers came and went, as I was the last one there. And… I had a scheduled appointment and arrived on time… even 15 min prior. Problems discussed with them and zero comments back.

Really positive experience dealing with Three Rivers VW. - AAnnichine

Really positive experience dealing with Three Rivers VW. From my first interaction inquiring about selling my wife’s Jetta to them, to ultimately trading in for a new Taos, I felt that at every level they were transparent, fair and ethical. I am a knowledgeable consumer with many years’ experience purchasing/leasing vehicles; I ask informed questions and generally anticipate dealer tendencies to overcharge, mislead or otherwise malpractice throughout the process. Some might consider me a challenging customer due to these factors. However, at every point the staff at 3RVW remained patient, courteous and attentive to all inquiries, answering all my questions and corresponding in a thoughtful and professional manner. When the time came to take delivery, they were very respectful of our time in making the process efficient and even adapting to accommodate our newborn and toddler. The three gentlemen I dealt with throughout the duration of this deal were Nigel (Sales Professional), Pat (General Sales Manager), and Seth (Finance Manager). I would recommend anybody in the market for a new or preowned VW to make this your first call. *OF NOTE: After agreeing in principle to terms, I reached out to a different area VW dealer to see if they would like the opportunity to beat the deal I had in place, and they did. While their deal was compelling, the ensuing dialogue proved them to be arrogant, rude and misleading, and therefore not worth pursuing a business relationship with. I can rest better knowing I’ve conducted my business with a company who holds themselves to a higher standard of care.

Unprofessional, rude and inconsiderate (unless you are - Iodoxy

Unprofessional, rude and inconsiderate (unless you are giving them money). I used "cars.com" to search for a Mazda CX-5. I hit the "Check Availability" button and entered my information. Not 15 seconds later I receive three text messages, a phone call and an e-mail from several people (Chris, Mara to name two) inviting me to see the car. I indicated that I was driving from TWO HOURS away to see the car and made an appointment with Chris with every intention of buying the car. My wife dropped me off at the dealership to go do things with the kids while I purchased the car and I walked in the dealership, 10 minutes early for my appointment. Place was busy, but no one was there to greet me at the door. I decided to go outside and see the car, and when I returned through the side entrance I was greeted and asked if I needed help. When I said I was there for my appointment to see the CX-5, her face turned sour and she went back to the room where the managers were. I overheard one of them tell her the car was sold. I immediately got angry, but calmly reminded them I had just driven two hours to buy the car. I poked into the office area and the one manager (do not have name but young guy with a beard) simply said "it sold 15 minutes ago" and looked at me like something was wrong with me for showing up for an appointment. I fully understand the first money and signature buys the car. That is not the point. Car deals do not take 15 minutes. They knew 1-2 hours earlier that someone was test driving the car and starting to talk numbers. They could have simply texted me, maybe ask for deposit if I really wanted the car, I would have been completely understanding and happy. The day before they texted me in 15 seconds and jumped all over me by phone call, text and e-mail when I showed interest in the car. Also, no apology was given by anyone who promised me the appointment. The manager sat there and did nothing to apologize or offer me other cars I might be interested in. The attitude was that I was bothering them by showing up for an appointment they scheduled. Of course they will post some apology here, but too little too late. Here is how you handle the situation: You made a mistake and have an unhappy customer in your show room? APOLOGIZE. OFFER. Screw ups happen. I'm fine with that. I am not fine with people who are INCONSIDERATE of others time. Wasn't just the manager, there were 3-4 people involved in my appointment who should have contacted me or at least APOLOGIZED. Don't do business with these people. They only care about your money.

They were very helpful! - Roger Rodriguez

They were very helpful! They provided a very fair deal! I would recommend them very highly.

Jen was a very friendly advisor. - J.K

Jen was a very friendly advisor. I brought my wife's car in because the check engine light kept coming on and off. Jen made sure that Garnet accepted Continental’s comprehensive warranty and gave me a heads-up that I might have to pay a $180 diagnostic fee if they didn’t find anything wrong. I decided to take the risk. The technician thoroughly inspected the engine, ran a full test to ensure there were no issues, and even took it for a second test drive to double-check. They eventually removed the faulty code. Jen was very apologetic that I had to pay the fee, but I felt reassured knowing that Garnet VW took the time to double-check the engine, confirming that everything was fine and the car was just being overly sensitive.

This is my third Atlas and first time using this - MicheleD

This is my third Atlas and first time using this dealership. Needed routine maintenance and a recall service. Frank was very accommodating with scheduling and communicating as far as the part for the recall. Service/recall was completed timely and professionally. This is our new go to.

My experience was great with Denny, Paige and the car I - michaelp15

My experience was great with Denny, Paige and the car I bought except for one thing. When I went to do the final paper work and pick up of my new (used) car, I had an appointment but had to wait 1 hour because, I am assuming, all the walk in customers. I work retail and I understand but I had an appointment. They almost lost a sale. I hope you fix that.

My family has purchased 3 fords in the last 4  months... - Ron Wackley

My family has purchased 3 fords in the last 4  months from Gilboy. The reason is, they take care of us. From sales (Rick Specer) to service, I have no complaints.  I never give reviews.  Ever, but felt that I neede to do this. I am in the sales and service business for over 25 years so I know good customer service when I see it. Thank you guys for all your help. We will keep coming back for our vehicle needs. Ron Wackley

Awesome Hometown Dealership - BOHAGGY

Bertolet offers great reliable vehicles at very fair market prices. The servicing and sales personnel are second to none. It’s the only place to shop.

Cochran Volkswagen and Scott O'Brien - craig.heckert

This was a very easy car buying experience for our Volkswagen Tiguan. Scott and the team were always very quick to respond and make the process go quickly.

Fred Beans VW is the perfect example of why people hate - cpayne44

Fred Beans VW is the perfect example of why people hate going to dealerships. What a rip off! $433 for a simple Jetta battery replacement. $135 in labor? $296 for the battery? No credit for the battery core AND they charged $22 to dispose of the battery. Hold on to your wallet if you get service here. BUYER BEWARE.

The sales experience was great! - bbearhbg

The sales experience was great! Most of the paperwork was completed on my phone, less time spent sitting in the showroom. Sales people were great to deal with. Would def buy a vehicle from them again.

I am so happy with my purchase!! The employees were nice... - Jayda29

I am so happy with my purchase!! The employees were nice & helpful, thank you Autohaus and thank you so much Barbara for everything I will be back in the future!!

The sales process was great . - MB

The sales process was great ......BUT they LIE and Bai you to believe the service side is the reason why you should pay a little extra. Truth is the Service side is a waste! The agents who take the calls and schedule are rude, unaware of anything auto related and are just there to try to be an impediment. then yo get the next level who tells you that it is a sales issue not service and that they cannot respond to everyone's needs as they have limited recourse's (just so that you are aware the salesmen and his VP told me that Service always has loaners and that las minute calls are no issue for folks who buy here) LIE!!! and at that level they just hang up! then the Manager of service calls makes excuses for everyone says they don't report to him and that he is unaware of any and all issues with his department again a lie as I have had to call the GM for VW thee ties with three different issues related to service. The GM for VW calls and I tell him how could i trust the service department as they appear to retaliate against folks who complain about basic service. I am afraid they will enhance the bill make something wrong that isn't etc.... so now I was sold on the fact that local service was impeccable and easy yet reality is there is no service UNLESS you want to PAY for Executive service. STAY FAR AWAY. GO TO Martinos!!!

Love this dealership! Will not go anywhere else for a new... - stlcruzin48

Love this dealership! Will not go anywhere else for a new or pre-owned vehicle! A pleasure to deal with!! Thank you for everything, Jimmy Bach!!!

I have purchased a few cars from Barry over the years.... - jay aztec

I have purchased a few cars from Barry over the years. Have not been back since 06. Found out that Barry was still there and went to ser the new Passat. It was a smooth transaction and a very fair deal. Got more for my trade by far and would recommend to anyone! Thanks Barry