62 Pennsylvania Toyota Dealers

Car sales person was great, service persons not so much. - Chris

Car sales person was great, service persons not so much. I wanted a oil change and it turned into a lecture as to why I didn’t need one.

Robin was extremely helpful in getting me the car that I - Kimberly Warren

Robin was extremely helpful in getting me the car that I wanted. It took a little bit, but we finally found it!

Chad is an excellent salesman. - Klaura30

Chad is an excellent salesman. This is the second time I purchased a vehicle from this dealership and from Chad. I wanted particular options and Chad was able to connect me with my new vehicle. He’s great! Even the finance department is very good and professional. I highly recommend this dealership!

They are very professional the staff is very nice and - Sweetwood62

They are very professional the staff is very nice and visit was very short I did not wait that long

Thanks Larry. - dw17232

Thanks Larry. You filled everything I expected from Hanover Toyota and we got great fair deal.

On 8/29/25 I purchased a used 2019 Chevy Equinox and part - bjpaff

On 8/29/25 I purchased a used 2019 Chevy Equinox and part of the deal was for them to install a front licence plate bracket as Im in NJ and a Plate is required. Two weeks later they did not contact me so I tryed to contact my salesman and he did not respond to me.Then I contacted the General manager who the had the salesman call me. He then transferred me to the at home service dept which I agreed to an appointment on10/17/25. My took a Vacation day so the car would be here.4 hours before the appointment time they called and cancelled because of a Riveter was not on the truck and they could not do the job.All they had to do in my opinion was to locate the service truck and send someone with the reviter to the truck. They advertise-EXCELLENT CUSTOMER SERVICE, to me thats FALSE.They did not even offer an appointment change,they just said that I had to come to the dealership instead.Im 76 years old and im not supposed to drive much and the dealership is at least 30 minutes away. Ive bought 55 cars in my 76 years and this dealership ranks one of the worst with me. I will probably just take a chance with not getting stopped by the police because of no plate on the front and no NJ inspection sticker. I give good reviews whenever possible , sorry that this one is not good.

100% satisfied. - Lou C.

100% satisfied. Chris Capone and Jason Fraley were great to partner with on my sale. I had to coordinate from out of town so communication was key in order for things to go smoothly. Everything worked great. Highly recommend. Thanks to the crew at Diehl for making my experience great.

Found everyone very professional, knowledgeable and - jym

Found everyone very professional, knowledgeable and helpful. process was simple and straightforward and once we received our papers, we were finished in 10 minutes

I would honestly rate Tri-County dealerships zero starts - dremsley15

I would honestly rate Tri-County dealerships zero starts if it was allowed on this site I purchased my vehicle and the extended warranty from Tri-County on January 20th, and unfortunately, my experience with their service department has been frustrating and deeply disappointing. My first mandatory service was on July 5th. The invoice stated that all fluids were topped off, but just three days later, on July 8th, my vehicle had to be towed back because there was no coolant. I was later told that they didn’t top it off because my vehicle uses blue coolant, and they only had green — something they failed to mention when I picked it up. Even worse, I was told they couldn’t properly diagnose my vehicle because it was made by Ford, and they lacked the right equipment. I was without a vehicle for eight days, and at no point was I offered a loaner or rental. When I picked my vehicle up on July 17th, I spoke with the service manager, who was dismissive and condescending, offering no real solution or acknowledgment of the inconvenience. One week later, my check engine light came back on. When I called to schedule service again, I specifically requested a rental vehicle, which I was told would be noted. But when I dropped my car off on August 1st, there was no rental arranged, and no record of my request. Finally, when I picked up my vehicle on August 2nd, I noticed multiple scratches on my trunk that were not there when I dropped it off. I take pride in maintaining my vehicle, and this added damage without any explanation or accountability is completely unacceptable. Overall, my experience with Tri-County’s service department has been marked by poor communication, a lack of transparency, and a complete disregard for customer care. I would not recommend them based on this experience.

My husband and I just purchased a 2025 RAV4 Hybrid and - marialdeysher

My husband and I just purchased a 2025 RAV4 Hybrid and Freddy was very professional and attentive. we had to wait two months since it was a special order and he kept us on the loop all the way. I would recommend him and the whole service team. This is the third car we bought in this leadership and I would recommend it. Lucia Deysher

My husband purchased a Toyoya Crown during the sale - gaydeb

My husband purchased a Toyoya Crown during the sale everything was great. He took it for inspection it's not customer friendly to go from the service area to the waiting room. Especially for a customer who's on oxygen and can't walk far. About a month or two after the inspection a friend noticed that the Left lug stud was missing. When my husband called Toyota they didn't want to own up to the missing lug. I took the car to Mr. Tire was told that the lug was stripped when it was taken off. Mr. Tire in Fox Chapel repaired it replaced the lug. Check all tires before leaving this dealership during inspection etc.

Staff is friendly and helpful. - pghpegg

Staff is friendly and helpful. Completed work in a timely manner. Decided to wait for my car and the waiting room is nice.

The whole new car buying experience was wonderful. - Wendi K.

The whole new car buying experience was wonderful. Judy took the time to listen to my needs and concerns and didn't pressure me at all. They gave me a fair price for my trade-in and made the financial aspect very transparent. I would highly recommend Lancaster Toyota & ask for Judy!

I went to this dealer because I thought they were - luk

I went to this dealer because I thought they were professionals. I only asked for tire replacement, wheel alignment, and balancing. Of course, they had to do their video inspection and check things I didn’t ask for. They inspected the filters and didn’t put them back properly. The tire balance wasn’t done correctly either, as my car was still vibrating at 65mph. I went back, and they re balanced the tires improperly again. I also asked for proof of the alignment that I paid for, but they didn’t have it, so I requested them to check again. Turns out, the alignment was also off. I told Mr. Carl I’d go to another mechanic, and he simply said “very good.” I decided to stop and go somewhere else. I ended up at Keystone Discount Tire Center, where experienced mechanics work. They fixed the alignment, and the vibration at high speed went away. What I learned is that while dealers may seem professional with their nice service advisors and waiting areas, they often don’t have experienced mechanics. Mechanics at small, independent shops care more about your car because it’s their own business, and they don’t want to risk their reputation. Dealers, on the other hand, often have high turnover and less experienced mechanics.

My wife and I traveled to Toyota of York. - drs1231

My wife and I traveled to Toyota of York. We were interested in looking for a new car. At the time the RAV4 was the model vehicle we wanted to test drive. The were no RAV4s on the lot. Steven, one of the salesmen walked up to us and introduced himself. We explained our interest in the RAV4. He showed one that had already been sold. Steven was a very nice young man who appeared to knowledgeable. He inquired about the kind fuel we wanted to use. I told him we were interested in gasoline. He encouraged us to consider a Hybrid and he went on to explain the benefits. We explained we wanted it fully equipped and my wife wished the vehicle color to be white. We also decided we would like the Hybrid model. Steve excused himself and came back with his supervisor. After further discussion we agreed on a 2024 RAV4 Limited which would have the features we were interested in. She explained due the high demand she would have to look for one explaining it would cost $500 to locate one and have it delivered. She left our location and returned with a list of vehicles. She said that she discovered that she is expected to receive the vehicle we were interested in from Japan. The 2025 models were not available yet. She gave us a window period for it to be delivered. We were directed to the finance department to sign the required documents. We paid over $43,000 cash. During this time the young man explained the benefits of an extended warranty. We agreed to purchase the extended warrant. The cost was nearly $3,000. We went home and awaited our car’s delivery. We later decided to decline the offer of the extended warranty. I called and explained that we changed our minds. There was no questions. He explained the check with the full amount would be mailed to me in approximately two weeks. Great! Now, I was learning about what VIN numbers revealed. Out of curiosity I took a photo if the VIN number of our car. I was surprised to learn that our RAV4 was manufactured in Canada not Japan. Why we were told it was manufactured in Japan I don’t know. I guess she thought we would be more impressed. This is not a big issue but if I would be asked my opinion on buying a car from your dealership, I would have to explain my experience. My daughter has been interested in purchasing a Toyota. Her boyfriend drives a Tacoma he purchased at Lancaster Toyota. He works with someone he had purchased other Toyotas from. I will urge her to accompany him to Lancaster. I just wonder if I was told other things about our vehicle that isn’t true?

This is the 5th vehicle I've purchased over the last 20 - Klgraham32

This is the 5th vehicle I've purchased over the last 20 years from this dealership. Always easy transactions, salesmen actually aren't pushy and I genuinely think they listen to what you have to say. Never have they tried to upsale me.

Very disappointing place. - irenerubus

Very disappointing place. They replaced my rotors and brakes 2 years ago, and said they needed replacement again? My car is stored in a garage and generally, my brakes never needed replacement for 60000 or more miles. Costly need and I honestly do not trust if this job was done properly 2 years ago. I also waited 1 hour for them to even look at my car, as I waited over 2 hours, as a full room of customers came and went, as I was the last one there. And… I had a scheduled appointment and arrived on time… even 15 min prior. Problems discussed with them and zero comments back.

Always a pleasure doing business with Samantha Shopper, - tacoma093

Always a pleasure doing business with Samantha Shopper, best service advisor at North Hills Toyota. She always listens to any service issues and problems and makes extraordinary efforts to get the issues taken care of the first visit. Not like some other dealerships who hire incompetent people who have no clue how to listen or talk to people. We did not purchase our 2020 and 2021 Toyota Highlanders from this dealership, but we will always be loyal Toyota customers to Samantha Shopper.!!!!!

I was talked down to by the General Manager Luke Kim and - Robert

I was talked down to by the General Manager Luke Kim and told "So What? to one of my concerns. Concerns about a problem I was having with their service department, company "policy" on warranty work, not being told the scope of the work PRIOR to the work being done, and the dammage to my gas door. I had to leave and was told they would not be doing the warranty work on my steering box and told me to go to another dealer. That is seriously a horrible way to deal with their responsibilities. Get mad at the person who spent over 50K at your establishment and when I was the one who ended up with a damaged gas door, and no place to take my warrantied Tacoma. Do not trust this place. They have been on the slide downward, do yourself a favor and go elswhere.

We had a very positive experience at New Holland Toyota. - kl1974

We had a very positive experience at New Holland Toyota. Very informative and extremely pleasant to deal with. We would highly recommend buying a car there. We actually drove further to go to their dealership than going to the one closer to us because of their customer service and this great experience. Highly recommend! Plus Matej was excellent in the complete purchase experience as was Tony Boito with communication with us too.

A great team in sales and service. - 90Kmilesperyear

A great team in sales and service. Very smooth purchase today and have been using Krause for years! Five stars!

I loved everyone there! - Sue

I loved everyone there! My salesman was Evan Hart. He was amazing, genuine and kind. The sales manager, Randy, was down to earth and made me feel that it would all work out. I felt they were trustsworthy. The finance manager, Matt, worked to get me the best deal. Overall awesome experience! They even drove my old car an hour away to my home, so I could leave with LUNA, my new Lunar Rock Toyota RAV4! Thank you! One happy girl, Sue Willy : )

Excellent customer service from Scott Long! - Lolomoss33

Excellent customer service from Scott Long! He was quick to respond and very helpful with all my questions. Highly recommended!

I just purchased a new 2023 Toyota Tacoma Pro and the - Debbie

I just purchased a new 2023 Toyota Tacoma Pro and the staff was superb! My agent Rob Crews was friendly,courteous and kept me up to date till it arrived at dealership.

2nd purchase at Williams. Jim, Austin and Karen are... - Joseph W

2nd purchase at Williams. Jim, Austin and Karen are professional and personable. Trade offer and incentive sealed the deal. Shout out to GFCU Sayre PA.

BMW getting fixed. Used their Toyota rental service.... - Dearie12

BMW getting fixed. Used their Toyota rental service. Brought car in 2 gallons low in gas. Man made me go refuel. Disgraceful! They lost my

Quick and Easy - JCK223

Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.

Big shout out to salesman Michael Clarke. - Mike R

Big shout out to salesman Michael Clarke. He had a lot of knowledge about the 2024 4 Runner and made my purchase very easy. Highly recommend this dealer and Mike Clarke. Mike R.

Customer satisfaction is more important to them because... - Shabbie77

Customer satisfaction is more important to them because Toyotas have a reputation of their own. People are going to buy Toyotas. So they make it their job to assist you as much as possible without taking you for a ride and all kinds of "Hidden costs" or expenses. And even if I didn't have a Toyota I would still have my car serviced there. They have pretty much every job timed down to the minute so you are provided with accurate estimates and not overcharged for labor....

Service advisor Teresa quote 500. - Toyo

Service advisor Teresa quote 500.00 plus tax for flushing a transmission fluid for 2018 highlander. what a rip off. I wouldn't take my Toyota to bobby Rahal of Lewistown.