I had leased three cars from this dealer and I ended - loveunified122
I had leased three cars from this dealer and I ended buying my last car. 2019 Sonata, Which I am buying now. Now I will say I really liked this dealer ship. Finance people were always great and so were the sales people. And Corey in service is excellent. Until recently when I brought my car in to get a repair with the collision dept is where it all started. About a week ago. The people were nice, I went to pick up my car it snowed the day before, so I brushed off my car and to my surprise the paint came off! The repair had nothing to with area where the paint came off it is a completely different area. My car is a 2019 with a little over 25k miles. I showed the guy at the counter he came out and took a picture he did say there was paint recall. Take the your car to service. The service dept is just down the street so I go there and ask to speak to the manager whose name is Kevin, he took a picture of the hood which is were the paint started to bubble, my vin number and mileage. And said he would need to send the info and file a claim wasnt sure if they were accepting them and he would get back to me. And that I may have to go to another Hyundai which didnt make sense to me because I purchased the car from that dealer. I gave him my phone number didnt hear from Kevin. I left a few messages no return call. In the mean time I called Hyundai customer service number filed my own claim. They did call me back and advised that they would email Hyundai to escate the claim. Because they needed the pictures that were take in the mean time nothing from Kevin no return call. I did leave Kevin a message with my claim number asking him to send the picures. A day or so later I was able to reach Kevin the manager for the service dept and advised him that they just needed the pictures that he had taken along with the mileage, vin etc. Because I had a claim number which I did give him. In the meantime, the rep called me from Hydaui customer service advising they heard back from the Wexford office by email advising they dont do paint claims! When I just spoke to the manager Kevin advising he would send them the info to complete the claim the same day. In essence there were two different responses from the same office. So, I tried again and I called sales and explained everything that happened with the email response and Kevin the guy transfers me back to Kevin's voicemail for what! I was looking for clairity on the process because at this point no one was helpng me!!. It was nothing but the run around which completely shocked me. No one wanted to take the time to help me or give me any sound direction. Especially after three leases and then buying my car from there. I had to go to another dealer who was kind enough to process my claim. It really saddens me that there was absolutly no customer loyalty with that dealer ship at all. Apparently no one knew what was going and it was all at expense of my time. It just sad. So needless to say I would not recommend this dealer to anyone.
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