..2019 Transit Connect ABS module replacement and - barf
..2019 Transit Connect ABS module replacement and programming.
Derek the Service Manager covered for his buddy the professional tech. Four screws removed from the cowl by the qualified and trained Ford tech, three loose ones made it back. The fourth, which supports the brake fluid reservoir, was omitted.
Why? In a hurry? Didn't care? Too much effort required? Dropped it in the engine bay and said the h*ll with it, the customer will never know? FOUR bolts, you missed 25% because you don't care.
The brake reservoir bounces freely as the vehicle goes down the road. Ford designed plastic fittings under hydraulic pressure capable of supporting this weight? If so, they would have saved a penny and omitted the support bolt themselves. Or does the tech know more than Ford engineers?
5,000 miles from now, when my kids are driving on the interstate, and the reservoir or fittings decide to crack and drain all the brake fluid, they will be killed as there will be no brakes.
But that's okay Derek the Service Manager says, the tech "doesn't remember" if he took those bolts out, so he's not to blame. The tech also doesn't know if he needed to take those out to R&R the ABS module.
Well, he did remove them. No one else has worked on this vehicle other than oil changes in 51,000 miles. Just your buddy, Derek.
I understand your job is to descalate the situation and get the PO'd customer off the phone. I also understand Maguire's Ford techs have the apathetic attutude they do because Derek has the same. But that's okay, they aren't your kids. How can the customer ever prove fault for wrongful death thousands of miles later?
This is a simple bolt the tech chose not to reinstall, which is required to support a vital safety component. IS it floating around in the engine bay after he dropped it? What harm will that cause?
If the tech couldn't care less about a simple 8mm bolt, what else did he do, or did not do, that I have yet to discover? He's shown he doesn't care about the simple things, how lazy was he with the more important?
Thank God I didn't allow this tech to do any further work. What else would he have "not remembered" when Derek asked him?
To be fair, Derek said they would replace the bolt, if I drive the 45 minutes to him.
1) Why would I drive 45 minutes one way for your buddy to fix his intentional omission, when he chose not to do a simple task correctly the first time?
2) No way in h*ll is Maguire's getting their hands on any of our vehicles again. I'd sooner trust the Vo-Tech kids to have more ethics and pride in their work.
3) One of your peers ( Not you, Derek) offered a mobile tech to come to me and replace the bolt. I appreciated the gesture, but declined. That was a stand-up, responsible act by a guy who should be running the service department. Thank you. I would prefer a non-dealer shop inspect Maguire's "Ford professionally trained" work and repair any defects found.
Very disappointing. You spent more effort not caring and getting me off the phone than even thinking about taking responsibility Derek.
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