Haldeman Ford Lincoln

I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from sta my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been addressed, and the number “18” still written in Sharpie on the wheel. If this is their idea of a detail, that’s embarrassing. I ended up paying out of pocket to have the car properly detailed myself because they couldn’t do the job right the first time. When I brought this to their attention, they told me to send the invoice and they would reimburse me or offer FordPass points. Unsurprisingly, they chose to give me FordPass points instead something I have absolutely no use for. I don’t trust them to touch my car again, and I do my own maintenance, so this “compensation” was essentially worthless. It gets worse. After I submitted an honest negative survey, the sales manager reached out to me and attempted to bribe me into changing my review in exchange for more FordPass points. That alone tells you everything you need to know about how they handle customer feedback. Shortly after, I scheduled a recall service and was told it would take “no more than 5 minutes.” I showed up for my 9 AM appointment expecting a quick visit and instead sat there for over an hour, making me late for work. To make matters worse, they ran my freshly ceramic-coated and PPF’d car through their automatic car wash without my permission something anyone with basic knowledge of car care knows you absolutely do not do. Most recently, I attempted to use the FordPass points they pushed on me by purchasing a lifetime BlueCruise subscription. I was told by Ford to contact the dealership to complete the purchase. The salesman eagerly sent over paperwork, which I signed—documentation that clearly stated I agreed to purchase the service. Then suddenly, they backtracked and claimed it could only be purchased at the point of sale… yet I was never offered it at the point of sale. So apparently, I was supposed to ask for a service they don’t offer, at a time when they don’t offer it, and now a signed agreement means nothing? It’s completely contradictory and makes zero sense. If a signed document isn’t binding when it benefits them, it really makes you question what any of their paperwork is actually worth. Especially when I know multiple people who have purchased the lifetime BlueCruise subscription after the point of sale from both their location and their sister location in Kutztown. Between the poor workmanship, lack of accountability, misleading information, wasted time, and outright unethical behavior, this has been one of the worst customer service experiences I’ve ever had. I would strongly recommend taking your business elsewhere unless you enjoy being misled, ignored, and inconvenienced at every step of the process. More

Kevin Grablick sold us our 2024 black label Aviator. He did a great job, taking care of all of our needs and finding what we were looking for He took extra time explaining all the computerized screen i He did a great job, taking care of all of our needs and finding what we were looking for He took extra time explaining all the computerized screen in the car Which is very helpful. Also, he took our weather mats from our old car and washed them before putting them into our new car which was above and beyond what we would’ve expected. It was a pleasure meeting Kevin and having him sell us our dream car. Thank you, Kevin More

I always have a great experience getting my vehicle serviced here! The service advisor Scott Moyer is very knowledgeable and always friendly, never rude like some places. His professionalism is refresh serviced here! The service advisor Scott Moyer is very knowledgeable and always friendly, never rude like some places. His professionalism is refreshing and I trust that my car is in good hands! More

Great experience. No pressure or sales tactics. Very knowledgeable salesman, Bill Bailey. Second time we’ve bought a Lincoln from him! No pressure or sales tactics. Very knowledgeable salesman, Bill Bailey. Second time we’ve bought a Lincoln from him! More

A great car shopping experience starts with a great first impression! Haldeman has mastered that through their sales rep, Bill B! He truly wants to make sure you get the car you want. He will never push impression! Haldeman has mastered that through their sales rep, Bill B! He truly wants to make sure you get the car you want. He will never push a vehicle on you, in fact, if there is not a match... he will not chase you down! Bill Bailey is really a gifted customer advisor and if you are looking for a Ford or Lincoln... GO TO HALDEMAN... GO SEE BILL B!!! More

Excellent service. Bill Bailey is a very knowledgeable and helpful salesman and pleasure to work with. Bill Bailey is a very knowledgeable and helpful salesman and pleasure to work with. More

Salesman wasn't pushy. He showed us the vehicles we were interested in seeing. We felt like the negotiations were fair. Overall we'd purchase another vehicle from them. He showed us the vehicles we were interested in seeing. We felt like the negotiations were fair. Overall we'd purchase another vehicle from them. More

On Haldeman Ford Lincoln at Lehigh Street the salespeople are professional specially Bill Bailey, he went above and beyond of his scope of work to make me happy when I bout my new F150. We went before Haldem are professional specially Bill Bailey, he went above and beyond of his scope of work to make me happy when I bout my new F150. We went before Haldeman to another dealer and the salespeople their treat us very bad that is why we left and went to Haldeman Ford! I appreciate everyone there from Bill Bailey to the Financial manager for helping me to get my new truck, I will advise and recommend any person wants to get a great car deal go to Haldeman Ford Lincoln at Lehigh Street and see Bill Bailey. More

Haldeman Ford Allentown provided the BEST new car buying experience I’ve had in over 40 years of buying cars. My wife and I walked-in off the street with a “just looking” attitude to peek at the new Bronco experience I’ve had in over 40 years of buying cars. My wife and I walked-in off the street with a “just looking” attitude to peek at the new Broncos. We ended up walking out of the dealer with a new Bronco Bad Lands based upon two factors, 1.) the vehicle itself, and 2.) the no-pressure staff. The end-to-end experience was exceptional. From the greeter in the parking lot (who walked out in the rain), to Bill Baily my salesmen (who worked a great deal in a congenial manner), to Sal the sales manager and Vic the service manager. Bill was great before and after the sale. He spent a few hours going over the new car with us and made himself available for calls or in-person demos. I would highly recommend Haldeman Ford and especially Bill Baily for a great car buying experience. More

This is the fourth vehicle I have purchased from Haldeman Ford Lincoln. It is because of Mr. Bill Bailey's professionalism, integrity and concern for the customer. It is a very pleasant experience purchasin Ford Lincoln. It is because of Mr. Bill Bailey's professionalism, integrity and concern for the customer. It is a very pleasant experience purchasing a vehicle from this dealership with the assistance of Bill. More