Unfortunately I have to give this dealership at least one - ecm
Unfortunately I have to give this dealership at least one star because, to be honest, if I could I would give them a zero. We bought a VERY expensive car there and verbally agreed on a price. Unfortunately, my husband (who had a mutual friend with the sales manager, James B., who he thought was also a friend) trusted James and didn't check the paperwork with an eagle eye. If he had, he would have noticed that James increased the sales price $2,000 over what had been agreed on verbally. My husband learned a tough lesson there, but shame on James for being a snake in the grass and not honoring a "handshake agreement." We have had another negative experience with a Lithia-owned dealership (dishonest) and now this further punctuates our decision to make a concerted effort to NOT deal with a dealership owned by Lithia. Unfortunately, Lithia dominates the southern Oregon area, but we will drive as far away as we have to to buy our cars. I'm now looking at buying a 2024 vehicle and if I buy a Mazda, looks like my closest option is to drive to Eugene.
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