I typically don't leave reviews, but I feel compelled to - Ashley McMahan
I typically don't leave reviews, but I feel compelled to share my experience in hopes that it helps others make informed decisions.
I’ve had a series of frustrating and disappointing experiences with this dealership that I can’t overlook. First, I’m still waiting 5 MONTHS later on the refund for the extended warranty I purchased on my previous car (that I bought from them) — a vehicle I had for just over a year and put fewer than 10,000 miles on. It’s been far too long with no resolution, despite multiple follow-ups.
Second, I found out after the deal was done that the dealership used my manufacturer rebate toward the deal without informing me. I had planned to use that rebate separately and I only agreed to the terms because I believed I still had it available.Their failure to disclose this was deceptive and manipulative.
Third, within a week of getting my new vehicle, the windshield developed a large crack starting at the very top — there was no impact site or damage consistent with a rock. It was clearly a defect or stress crack, but the dealership was unwilling to offer any support.
Lastly, no one was serious about working with me until just a couple of hours before closing when the owner of the lot pushed for a deal then they decided to call me. Because everything was rushed at the end, important details were missed.
For example, I was told the car had wireless Apple CarPlay — a feature I specifically asked about. Turns out, it doesn’t. I only discovered this days later when trying to set it up myself. Had I known the truth upfront, it likely would have changed my purchase decision.
This entire experience has been marked by lack of transparency, and a complete disregard for the customer. I would strongly advise others to take their business elsewhere. I will never return to this dealership, and I do not recommend it to anyone looking for an honest or respectful car-buying experience.
Read More