2 Oklahoma Audi Dealers

I’ve used them for 6 years. - cutch2

I’ve used them for 6 years. Excellent customer service rep! They stand behind their work and appreciate their customers.

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APPALLING EXPERIENCE! - Mrs teacher

APPALLING EXPERIENCE!!! I cannot even begin to describe the rage I feel after being taken advantage of by Bob Moore Audi in Oklahoma City. I went in excited to purchase a large SUV, but what I got was nothing short of a nightmare. I was contacted by a salesman named Ryan, and I was promised a quality vehicle after I researched and saw on Bob Moore's website that they conduct an extensive 150-point inspection on all vehicles before selling them. What a JOKE. I purchased a 2019 Yukon XL from them, which supposedly passed this “rigorous” inspection. Ryan pushed the Carfax in my face, telling me how the previous owner had "taken great care" of the vehicle. Well, less than two weeks after owning this truck, I started experiencing serious problems: a burning smell, the truck failing to shift while driving, running rough, and ultimately not going into gear AT ALL. How is this even possible after just two weeks?? This is absolutely outrageous! I told my husband immediately that I had been sold a defective truck. They REFUSED to give any warranty I KNOW WHY THEY DID NOT OFFER A WARRANTY YOU WERE SELLING ME A BAD SUV. I was left with no choice but to fork out $5,000 for an extended warranty to cover the engine and transmission. Thank GOD I did! I took the SUV to a shop on a military base, where I was told the transmission was already failing. This was not even TWO MONTHS after purchasing the truck! How does Bob Moore Audi sleep at night knowing they sold me a vehicle that clearly wasn’t even close to being roadworthy? Ryan and the so-called “inspection team” are an absolute disgrace. They should be fired for selling me a vehicle that was NOT in proper condition to be on the lot, much less handed off to a customer. The so-called “150-point inspection” is a complete SCAM! It’s a joke, and the fact that I had to pay a car note AND a rental out of my own pocket because the warranty company wouldn’t cover it until they inspected the vehicle is unforgivable. To top it all off, I had to drive the SUV to Bob Moore GMC on NW Expressway, where at least I was greeted by Heath, a customer service rep who seemed like a decent person, unlike the rest of the staff at Bob Moore Audi. To anyone considering buying from Bob Moore Audi, BEWARE. These people don’t care about customers, unless you're dropping $100,000 on a car. My Carfax didn’t even list the things they supposedly “checked,” so clearly they didn’t do anything at all. I will NEVER do business with this place again, and I certainly won’t be referring anyone to them. This is exactly why car salesmen get such a bad reputation – because they cannot be trusted!

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