My vehicle was totaled and I’d heard several good - Rlwilliams
My vehicle was totaled and I’d heard several good testimonials from various people, so I thought I’d check them out. I am so very glad I did! Both are extremely accommodating and straightforward. My purchase went smoothly and they went out of their way to get me into a vehicle. I had gone to a conference in Columbus and had some serious issues with my brakes, called Jay and told him of the situation and he agreed with what I was told the problem could be, and to make sure I kept my receipts for the repairs. I’d only had my car for a little over a month, so these repairs were not covered under warranty. Once I returned home I took the receipts in and Jay made a copy, once Eric returned from a time away they made arrangements to get the car into their garage. They assured me that the repair shop was correct in their repairs and they also did a brake job on the front of my car. Not only did they do that, I was reimbursed for half of what I paid Firestone to repair the rear brakes, rotors, brake line and caliper. Now it was not their responsibility to cover half of my repairs, but they made a good faith gesture. I would/will refer them to anyone. After telling of my initial experience of my brake issue, all kinds of people will talk trash about a business, look, you can have bad experiences with any business, even the biggest and best in the area you live in can have a bad experience. When people go in with a chip on their shoulder and a bad attitude, you won’t get very far. Attitude is everything!
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