68 Ohio Honda Service Centers

Estimator was courteous and met me as soon as I arrived - burgesswilliam

Estimator was courteous and met me as soon as I arrived at their location. Process was explained on how they would handle the Ins claim and have the rental car at their place when I drop the car off. Car was done in a week and updates were made in a timely basis as the car was being repaired. Repair work was flawless and there no signs that the car was even repaired.

I always receive good service. - Donizetti1118

I always receive good service. If I have an emergency, they squeeze me into the schedule and complete the job.

Just had 100K service done under Sarah DePlacito service - williamminadeo

Just had 100K service done under Sarah DePlacito service advisor. She had earlier done a survey of prior services (most at Roush) and what was needed. I had amounts and could plan ahead. Service was done within one day. And no surprises! I consider Sarah a very knowledgeable professional. Honda service at Roush has made me a customer for years. Bill M

Great experience! - Gayle

Great experience! Pleasant atmosphere and helpful employees. Joe was friendly and helpful. Thank you!! Gayle

Excellent work. - jpc

Excellent work. The Employees were professional and very informative. Status of the repair kept me informed update on completion.

The Honda service was great people the treat me with good - riverrat962002

The Honda service was great people the treat me with good service and respect and they was quick to check me in and start working on my car

Have used this dealership with our last several cars. - vgbarhorst

Have used this dealership with our last several cars. Services have always been prompted and curteous.

Having my car serviced before vacationing in Tennessee - donnafay11@yahoo.com

Having my car serviced before vacationing in Tennessee for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found the oil filter not on properly. Probably won't be letting them service my car again. I did take pics!

Great service from salesman. - donut10

Paul was very attentive to what I wanted to do and took care of it immediately. Paul had my tag on before I knew it and I was on my way in just a short period of time.

Friendly Customer Service - lhardesty

Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car wash were very nice touches.

Ed Skovran was courteous and returned my calls promptly. - Renegade4268

Ed Skovran was courteous and returned my calls promptly. AutoNation was clean and professional. My car turned out great and have been completely satisfied.

We were on a road trip from Indianapolis to Washington DC - tammie

We were on a road trip from Indianapolis to Washington DC in our Honda Pilot that we had just purchased 2 months ago. We had a "transmission temperature too high" This was the second time we experienced this. The first was a month ago and we returned to our dealership where we bought it and they SAID that we were just a quart low on transmission fluid and that we would be fine. Needless to say they will be receiving a scathing letter. Not only did they overflow the fluid which contributed to the problem today, they lied about having done the recalls and lied about the car having a tow package. (We were not towing today but were last month when it first happened) Ryan at Bill Marine took us, got us in right away even though they were busy today and got the transmission completely flushed and took care of the recalls and even saved us over $200 by having Honda cover a large portion of the problem. He was very honest and upfront with us about what was going on and got us on our way in a couple hours, back to our vacation. He even told us what we need to do when we get back home to get it safe to tow for the next time even though they would not get the business since we are out of town. Thank you for your kindness, understanding our urgency, your honesty, and your quality service! We appreciate you making us safe again!

Was a recall good friendly service ! - Dee

Was a recall good friendly service !will return for future recalls good job 👍🏻 short staffed

I had my car serviced at Germain Honda again and like - smoore0684

I had my car serviced at Germain Honda again and like always Kevin Withers was fantastic to work with. I highly recommend him!

All were awesome! - lp25

All were awesome! They even looked at something other than what I was there for.

Went in for service and so far this has been the best - derbinmike

Went in for service and so far this has been the best experience I’ve had at a Honda Dealership.

I was seen by Denise Vinson. - Dwellingpl

I was seen by Denise Vinson. Who has really been a great person to work with. Whe is professional, courteous, very personal and friendly. She makes sure that the service she offers is excellent. Will always come here for car service Thanks to how Denise and the other staff make me feel.

Shane is always knowledgeable, friendly and helpful. - M A Rose

Shane is always knowledgeable, friendly and helpful. He tells me what needs to be done at that visit and what is coming up soon and the costs of all work needing to be done today and what future costs should be. The work is usually completed within the target times give.

Everyone was very polite and professional. - Vita

Everyone was very polite and professional. All my questions were answered. Service was fast and done well.

Erin was very pleasant and helpful. - Donvon4212

Erin was very pleasant and helpful. My wait time was not long at all. Thank you!

I had an exceptional experience with Germain Honda, - KAlwine

I had an exceptional experience with Germain Honda, thanks to Bobby’s outstanding customer service. When I encountered transmission issues 200 miles away, Bobby went above and beyond by promptly finding me a nearby dealership. Even after my transmission was replaced and I faced further issues upon returning home to Wooster, Bobby remained by my side every step of the way. Her polite and helpful attitude made a stressful situation much easier. I highly recommend Germain Honda and commend Bobby for her excellent support.

Had some maintenance work done on my HRV; was kept very - dbeerman

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs.

This has been the worst experience here and I will never - Claire Connelly

This has been the worst experience here and I will never come back. I am a young college girl who does not need to spend unneeded money while dealing with men who are trying to scam me when I’m coming in for free services. I came in for a free oil change and tire rotation for my brand new hrv. The man that I spoke to at the desk knew this information as well. When I came in, he told me to wait at his desk so we could speak after he looks at my car. I should’ve known that was my first red flag. He then went on to tell me I needed a “differential” that would be $167 based on my car code. He made it seem like I needed a “differential” to go with my free oil change and tire rotation. He did not explain well what a “differential” was and did not explain that this was a whole other service that he was trying to get me to sign on. I even asked if this was normal with this maintenance deal new cars get, and he said yes. I talked on the phone the day prior and was made aware that everything would be free when I came in, so why is he trying to add a whole new service to my car when it doesn’t need it? I sat down and decided to reach out to people who works on cars, and I was told I was being scammed and I need to leave. I walked back up to his desk and I specifically told him that I do not want to do this anymore and I am uncomfortable. I told him multiple times I am not comfortable continuing this. He went out to talk with the tech guy and I waited at his desk for about another 5 minutes. He came inside and asked me “did you have any more questions”? I said no and that I needed my car keys and he acted completely baffled by the fact that I’m not continuing the services today. He then went on to say that he thought I meant I didn’t want to do the “differential” but still complete the oil change and tire rotation, because those are free. I told him I am not comfortable continuing service here and he went “ok”? He looked at me like I was crazy that I am not continuing the service when I already told him I was not comfortable continuing. He hid his rudeness by acting nice to me in some ways, and then was passive aggressive to me. I will make sure everyone I know does not do their business here. I can’t imagine how many women this place or specifically this man has scammed. It is such a shame because I had a great conservation on the phone the day prior and I walk into the store and this is what I had to deal with.

Easy to get an appointment and service was completed on - tianxuanfive

Easy to get an appointment and service was completed on time. My service tech did a great job

Best run service dept ever got a appt. - Joer8342

Best run service dept ever got a appt. Right away all staff treated me as family