68 Ohio Honda Service Centers

I had the pleasure of once again driving a further - tgbarry

I had the pleasure of once again driving a further distance amongst options to work with the Buckeye Honda Service Dept. Simply stated, knowing that Buckeye Honda has engaged such a personable professional as Lindsey Wright to address all aspects of my Honda - CRV service needs is an excellent reflection of the dealership leadership - understanding what is important and appreciated by your customer base! Kudos to Lindsey and Buckeye Honda... I'll be sure to return for future support! Tom B. - Pickerington, OH

Outstanding Service, Above and Beyond Expectations - Dave

We have purchased 4 cars from this dealer over the years but it was their service today that was exceptional. Our 2015 CR V would not start and AAA had been out earlier in the week and said the battery was fine, though after charging it it started. AAA was wrong. I called the dealer when it wouldn't start again and Kevin in service told me he could have one of his guys out to my house, at no charge, in 45 minutes. On a Saturday morning with no arrangements made in advance. Wow! And sure enough, 45 minutes later a very nice, polite young man showed up with a new battery and had it installed and running in 20 minutes. Now the car runs and I never left home. Who gives that kind of service on a weekend with no appointment? No one I know. They have truly earned my respect and admiration.

Once again outstanding service from Alex on our recent - RH

Once again outstanding service from Alex on our recent visit. He is always honest and upfront about what work is needed and what can wait…always appreciated. Gives excellent rundown on how service went and makes sure to advise on issues we requested to be checked. Germain Honda is our go to shop for all our automotive needs.

Service advisors were very friendly, easy going, and - outdoors27

Service advisors were very friendly, easy going, and informative. While going over my MPI my Service Advisor was very thorough and told me in order of importance what work needed done immediately and what could wait until my next visit. My vehicle was done and ready to go sooner than I expected! Would defiantly recommend!!

In good hands - pfin3

Was on vacation and had a problem with towing lights on our Tundra. Kevin took his time with us to go over everything and ensure it was in working order before we were on our way.

Excellent customer service today by Service Advisor Shana - Gregory Stewart

Excellent customer service today by Service Advisor Shana Shimek and auto service specialists, I highly recommend Great Lakes Honda !

Amazing experience at this dealership. - Hillaryplus1

Amazing experience at this dealership. Large inventory and the vehicles are clean! They worked out a great deal for us!!

I love working with Honda East service. - Brandon

The service advisors are reachable, helpful, and caring. While they make recommendations, I appreciate the lack of high pressure sales tactics. Would highly recommend them to service your Honda.

I have taken my Superformance Cobra to MMG for service - sevans

I have taken my Superformance Cobra to MMG for service for the last 4 years. I have always had a great experience. There Cobra guy is the best I trust them with my car!

Another positive service experience for our 2018 HRV. - Honda CPO

Another positive service experience for our 2018 HRV. Jen , our service writer was great to work with. Work was completed in a timely manner and waiting area is clean and comfortable. Complimentary car wash is a nice touch

My experience at Jay Honda was EXCELLENT! The staff was... - daronowens4

My experience at Jay Honda was EXCELLENT! The staff was polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making this a great experience for me!!

We drove down from Toledo to go to a concert. - Cindy

We drove down from Toledo to go to a concert. We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine light came on, and the shift indicator "D" started flashing. We pulled right into Joe Morgan Honda. Laura met us when we walked in at 11:00 (service closes at noon on Saturdays), and we explained our plight. Long story short, there was someone there to diagnose it, they happened to have the part, and it was ready for us after we had lunch with our friends. Everyone was so nice, and it was such a relief not to have to deal with a broken down vehicle 2 1/2 hours from home. HUGELY recommend them!!!

rattle in new 2018 Honda Touring fixed the right way - J. R.

I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. They were persistent on this chore with finding the solution and not just saying tough luck. My new car was in the shop for a couple of days and they lent me a car while the problem was worked on. I believe they and the mechanic went all out to make sure I was satisfied and if I owned Matt Castrucci I would give them a bonus for the efforts that they went to to make sure my car was fixed and fixed properly. I have purchased 8 Honda's over the years from them and this is the reason why. THEY CARE ABOUT YOU AND YOUR CAR !! Thanks again for your help. J. R.

Excellent - CWadle

Nick was helpful in every way, attentive to what I needed and took care of everything in excellent timing, customer service and very personable as well!

Terrible! Absolutely awful. - InsignificantNothing

They advertise expert Honda service technicians. They advertise they offer loaner vehicles. So I make an appointment on their website on the 9th. I pick the soonest available slot they have. It's on the 16th. I check the box that says I need a loaner. They RSVP on the 10th asking more about my car's issue. (It's 1 busted TPMS Sensor, and 1 busted coil spring) so I reply, and I show up on the 16th expecting to drop my car off and leave with a loaner and go back to work. Dwayne is working the service desk and he looks up my appointment and says they can fix it, and when I ask about a loaner he says, " Ah.. If I had one I'd give it to you, but you've got to make an appointment like a week in advance to get a loaner." Having taken a little time off work to get this done and since I'm already there, I seethe a bit and start looking through my contacts to see who I can ask for a favor and pick me up. I'm waiting there for an hour like a fool waiting for my ride to show up on a moment's notice and Dwayne comes out and tells me, "We need to order a part and it's going to be here in the morning." I tell him I need the car by noon tomorrow as I have a dentist appointment. He assures me that they can have it done before then and he'll call me at 9:30am. My ride shows up and I leave the car there. The next day at 10:30 I haven't heard a thing, so I call. Josh says, "I don't know anything about that, hang on, I'll check." I sit on hold for a couple minutes listening to their recording about how they offer loaner vehicles and Josh comes back and says, "Yeah he's got it on the lift, he's thinking like 1:30 - 2:00" I explain to him what Dwayne and I had agreed upon, and that, I'm calling you after you've missed a deadline instead of you calling me. "He says let me see if I can bump that up" He comes back after a minute of holding and says, "Yeah, my tech is going to forego is lunch so he can have that for you by noon." Knowing that this is just the latest lie in a long line of them, I cancel my dentist appointment and wait for the call. 1:30 and still nothing. So I call, and ask what the deal is with my car. He says his tech is having some trouble pairing the new sensor to the computer because their service gadget is old." 2:30 comes and I get the call. I go and pick it up. When I get in, the seat is way to the rear, the mirrors are all messed around with, it smells like they left the window open through the carwash, and the side airbag light is on in the gauge cluster. Which is indicative of a wet seat. (Some time passed and the light went out.) The bill comes to $412, two days with no car, a bunch of favors a person with no car would ask of their friends. and 3 hours of lost wages missing work.

The service department is top notch, and getting an - Bigpaws

The service department is top notch, and getting an appointment is quick and easy. Shaun is very knowledgeable and easy to work with. We have always been very satisfied with the quality of work done by the service department. We also bought our 2022 Civic Sport hatchback touring at Ohio Valley Honda, working with Josh. Was a very easy buying experience with no pressure to add expensive add-on's or to purchase an extended warranty. Jim

Being from out of state, I took my 2021 Honda Civic to - Annie007

Being from out of state, I took my 2021 Honda Civic to this dealership due to a brake system recall. From my first phone call through to the very end it was fantastic. They are very thorough and professional but also welcoming.

Tony Schmitz is the best. - vanhove.randall

Tony Schmitz is the best. He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals

Thanks to express service advisor Jason Josephites my oil - Jack

Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I let the car sit for a day and checking it cold, it was right on the money! First time EVER!!! Great job Jason, a very resourceful solution that should be implemented across all your express service departments! This would be better for your customers' cars and save around 5% in oil costs. Thanks Jason!