165 Ohio Ford Service Centers

Great guy to work with! Very up front about everything.... - Wade

Great guy to work with! Very up front about everything. One of the easiest experiences purchasing a vehicle that I have had. Overall good experience! Thanks

Excellent service and very friendly staff - Service

Excellent service and very friendly staff I will be returning for future service and my next car purchase. Keep up the quality job and welcoming atmosphere

Brought my wife's car in for safety recall. - sekopp

Brought my wife's car in for safety recall. The service was performed done long before expected.

Everyone is friendly and they do excellent work I always - jhorsle1

Everyone is friendly and they do excellent work I always go to Donley for my service

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. - frenchie067

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. They treated me like a king. I have all of my service for the Equinox done there and they do a great job!

The service department is great! - IRIS_H68

The service department is great! Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possible. They do an awesome job!

We stopped at dunnings, met with Warren.... very helpful... - lunietunes

We stopped at dunnings, met with Warren.... very helpful in workin with us and explaining the warranty....got the deal done promptly.. glad to deal with Dunnings

I had bought a truck from them I had a really great... - Georgia

I had bought a truck from them I had a really great experience and fast process. The truck had some problems they did not hesitate to fix it. I live two hours away and the truck could not be driven down their so they found a way to get it down their and loaned me a truck till mine was done. If I ever need another truck it will be the first place I will go. Told all my family and friends to go their.

Great dealership. - hg

I have purchased several vehicles over 20 plus years. Always happy with sales and service and the way they go the extra mile to make it a great experience.

The service team is great ! They are always polite and... - erin.senters

The service team is great ! They are always polite and willing to help & get my car in and out as quick as they can Julia is awesome

This service experience for me marks my return to... - CARFLEX18

This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It feels good to be back. Danielle Hope, my service representative, patiently listened to my concerns about my 2018 Flex and fully addressed them including the water leak I was continuing to experience with my panoramic vista roof. I received a rental, the regular maintenance was timely performed (for which I paid), and my vista roof was repaired at no cost to me. (Note: This was the third time my Flex was in for leaks in my panoramic Vista roof, but the first time Liberty Ford would provide service for this issue. I leased this car from another dealer and the first leaks occurred when my vehicle had 635 miles on it and I had had it fir about three months. The second leak occurred July 2019 when my Flex had 11,950 miles on it. The third leak is this service visit. Given that this was a outstanding issue, it was recommended by the dealership where I originally leased this vehicle that I contact Ford directly. Ford Customer Relations worked directly with Liberty Ford Aurora in taking care of the water leak at no cost to me. ) It is great to know that Ford stands by its products, appreciates its longtime customers (we have been part of the Ford family for over 45 years), and that Liberty Ford Aurora once again took care of my service needs. Thank you Danielle for your the empathy, care, service, patience, and professional manner in which you took care of my Flex. It feels good to be back home!

i had my oil changed at the liberety ford quicklane, - d_jakab

i had my oil changed at the liberety ford quicklane, there were three service technicians working on my ford escape. they were very polite and knowledgeable. they gave me some helpful tips on how to work some of functions on my steering wheel. i was in and out of the dealership in less than 30 minutes. i recommend their service dept. without reservation.

Service - Lorrie 123

I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall list ( it was) and promptly took care of it. AND washed my car also. Thank you Leon.

The work I required was done quickly and in a timely - Dave Masters

The work I required was done quickly and in a timely fashion, as I’ve found to be the case in dealing with Liberty over the past 40 years.

Great service would recommend the dealership to family... - TAELLIOTT_52

Great service would recommend the dealership to family and friends wanting to purchase a new car. Service is always great . Great rewards program as well.

I am very pleased with staff being attentive, listen to... - ddaniels

I am very pleased with staff being attentive, listen to what I want, very polite.

About a month ago I purchased a 23 Ford Bronco from Ryan - tnich

About a month ago I purchased a 23 Ford Bronco from Ryan Egan! He was amazing and friendly and very helpful! I did get a chance to talk with the other sales manager Kody and he was very friendly and super knowledgeable. My trade in was a 22 Bronco that i bought from Josh, he was such a great guy and had a great experience with him as well. Jim Cornes was the one that gave me a great deal on my trade in and was always in a great mood which was a great experience! My finance manager was Charles and he was so friendly and a great person to talk with and especially about warranties! I recently just had it in for service and every service woman was fantastic, they always have a smile on their face when I come in! The service department has always been a great place and have never had any issues, they have been fast and accurate with every service i’ve had! I think all the girls know me by name now and I have had nothing but great chats with all of them. The waiting area is always clean and have a lot of seating that fills up quick for nice people to meet! All in all, this dealership is like a family that want you to be apart of! Thank you all.

We just moved to the area and my husband had a recall on... - Leslie Wood

We just moved to the area and my husband had a recall on his truck. We called them and they got us in for the recall. When we got there to have the recall taken care of my husband asked if by chance they could just go ahead to do the oil change and tire rotation on it while we were there. They told us NO PROBLEM! They got the recall done, oil change done and tire rotation done and even washed the truck, all in about 45 minutes!!!! Super nice people and they definitely know how customer service is suppose to be!!! Thank you!!!

It was a enjoyable experience to deal with Amedeo Marino... - Hlanham55

It was a enjoyable experience to deal with Amedeo Marino at the alliance sarchione . Amedeo is well informed on his job would recommend his services to anyone Homer

Very friendly and efficient. - donnaz803

Very friendly and efficient. This is the second time they fixed my car. Looks great!

I am a repeat customer and trust this dealer ship . - morange

I am a repeat customer and trust this dealer ship . My only regret is that my salesman for the last 30+ years has passed.

Great service! - DBranscum

Great service! I stayed and waited for my car to have a break line replaced the waiting area was clean and inviting. Best of all they had the Reds game on TV !

Scott Torrence was a superb Service Advisor. - James

Scott Torrence was a superb Service Advisor. We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spitzer Ford. Scott checked us in and kept us informed all along the repair process. We thought it would take 5 to 6 hours, but Scott and his team delivered in less than 3 hours. He was courteous, professional, efficient, and obviously dedicated to top-notch service. Well done!!

Very professional and friendly, they had my car completed - Regina

Very professional and friendly, they had my car completed in half the time that was quoted

I was in for a recall and they explained clearly what - Mikeandsue

I was in for a recall and they explained clearly what would be needed done. And how much time they needed. I mentioned couple of faults on my vehicle, and they took care of them. I’m very happy, thank you. I’ll continue to recommend you.

I like the friendly atmosphere and always trying to be - Urs

I like the friendly atmosphere and always trying to be helpful and the good service on my car.

James Strosnider was very professional and helpful in my - gmw

James Strosnider was very professional and helpful in my visit to have my F 150 serviced and in getting new tires for it.

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

The staff in the Service area are ALWAYS nice, quick and - tamipage

The staff in the Service area are ALWAYS nice, quick and helpful. Nice on the phone, nice in person.