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Kings Ford Inc - Service Center

Cincinnati, OH

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36 Reviews

36 Reviews of Kings Ford Inc - Service Center

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June 14, 2024

BEWARE OF DOOR DINGS! - Recall completed quickly but.... This is my 2nd vehicle that got its first DOOR DING while in the Service Department at Kings Ford located in Kings More

by Vette to Ohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Logan was great ! From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem More

by Carmine.carder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Kings Ford replaced a brake booster on my 2018 Explorer. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500. More

by mlatkd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023

Do not honor warranty that you pay for they lie to get your money poor service. More

by Greathouserobert97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2022

Staff at Kings Ford (John, Kody and Alec) were very helpful and great service. We had an awesome experience. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Roshek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody Lowe
Feb 15, 2022 -

Kings Ford Inc responded

K, thank you kindly for the feedback and five-stars! We hope to see you again soon!

April 07, 2021

We had a good experience with Randy. Got us through the purchase process very quickly and was very professional. Thanks for your knowledge about the vehicle. More

by Bmac651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kleine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Kings Ford Inc responded

We are happy to know that you had a wonderful five-star experience at the dealership with Randy! Congrats on your purchase! If you ever need anything, be sure to let us know. Take care!

February 13, 2021

Kings Ford Dealership provided attentive and knowledgeable customer service, careful attention to Covid protocols, and answered all questions and concerns in a clean and pleasant environment. More

by sherriremaklus
Recommend Dealer
Yes
Employees Worked With
Mike Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Giese
Feb 15, 2021 -

Kings Ford Inc responded

Thank you so much for taking the time to leave feedback with us on your overall experience at the dealership. We truly appreciate it!

February 04, 2021

wrecked my truck I loved. Sold me one to make a profit on me. I will never use get my truck worked on at Kings Ford. More

by randymartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerrod Rush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Kings Ford Inc responded

Randy, we’re sorry that your experience didn’t measure up to expectations. Our team prides themselves on providing prompt and helpful correspondence to anyone interested in doing business with our dealership. If you feel this was missing from your experience, we’re glad you reached out. Please feel free to contact Kody Lowe at kody.lowe@kingsfordinc.com to talk about this matter. Thank you.

December 11, 2019

I have been a loyal customer of the Kings Ford service department for about 10 years- I’ve had many ups and downs during this time period. There have been years where I have hated every second of my exper More

by Smoneta
Recommend Dealer
Yes
Employees Worked With
Jerrod Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Kings Ford Inc responded

Thank you so much for taking the time to leaving such great feedback with us! We are happy to have you as a part of the Kings Ford family. Your high rating and recommendation means the most to us as well. We take all feedback into consideration to make sure that your next visit is a five-star. Thank you!

July 23, 2019

Not helpful, don’t care I called and was on hold for 15 minutes several times, once I got ahold of them the brushed me of on repairs to my truck I bought from Kong’s ford! More

by Boomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never got through to service spoke to in between person going back and forth
Jul 23, 2019 -

Kings Ford Inc responded

We personally apologize and would like for you to please contact Travis Martin at: travis.martin@kingsfordinc.com or 513-697-3248 at your earliest convenience so that we can talk further. Thank you.

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