6 North Dakota Toyota Dealers

Our Highlander was taken in for radiator concerns. - grader

Our Highlander was taken in for radiator concerns. A faulty battery was detected while there. It was noted to be a Toyota brand battery that may be under warranty. This same battery issue had been detected 17 months earlier, but no there was no mention of the battery warranty at that visit, when the battery was less than 3 months old, but installed at a different dealership during an emergency repair visit. A battery change was not made at the earlier visit. On discovery of the warranty reminder oversight, Terry Linde gave us credit for the earlier battery inspection visit and secured a battery replacement, covered by warranty, on this visit. This was a welcomed credit. Thank you

We have never been treated so poorly by a dealership - Ducky58

We have never been treated so poorly by a dealership service department. The guy at the service department desk was rude and lied to us multiple times. When I called him out on it he was trying to backtrack and say oh I must’ve misspoke. Please don’t lie to customers and tell them that you can diagnose a head gasket by opening the hood and starting the engine and looking at it for less than 2 minutes.

Just warning anyone and everyone to take vehicle repairs - chromestrawberry

Just warning anyone and everyone to take vehicle repairs elsewhere. The lady at the check-in is very rude, she thinks she knows everything, but knows absolutely nothing. She will say one thing and then do the other. They will always quote you low just to get you in the door. This is a big no no for repair shops. You will leave there paying three times the quote price guaranteed. I gave this repair shop three strikes, three separate times and they missed badly all three times. Please before taking here do your homework!