875 North Carolina Used Car Dealers

Avoid at all costs. - Jay W

Avoid at all costs. Service department is horrible at best. First issue was with my first service appointment after buying a new truck from them. The dealership emailed a coupon for a free oil change that the service advisor tried their best not to honor. After way too much time and effort, the service manager honored the coupon as it was written. (What a concept.). Note - it wasn’t an ambiguously worded coupon… it was very clear and had an expiration date. Second issue, when you call the service department they never answer. When you leave a message, they don’t return your call. This has occurred every time I’ve tried to contact them over the last year and a half. Frustrating when you have simple questions or try to schedule an appointment. Third issue, and more importantly, I noticed a loose trim piece on the skid plate of my truck. It looked like a simple fix but I took it in for them to look at because I didn’t want to crawl under my truck. The service advisor then let me know that the technician said that there was no way to secure the loose piece and that if I wanted to fix it I would have to buy a new skid plate for $197. He did advise that it was just cosmetic and that he personally wouldn’t do anything. When I got home I decided to take a look myself. I got under my truck and 90 seconds later the piece was secure. It was simple to align the four connectors with an assembly on the other side of the skid plate. The inside assembly was loose without the outer piece being in place but once lined up it snapped together and was very tight and secure. The technician obviously is either 100% incompetent or did not even try. I have zero mechanical or technical skills. I fixed the issue in 90 seconds. Pictures attached. The service advisor was incorrect as well. The loose piece was not merely cosmetic, it is required to hold the assembly on the other side in place. Without replacing it, it would have caused rattles at a minimum and potentially additional unintended damage from road debris. I will say that he didn’t push me to purchase the replacement skid plate, but that was due to his ignorance on the actual function of the loose piece. I contacted the service center manager… as expected it was just “awww shucks, sorry about that.” No real concern that his employees are completely inept at best. Someone should be fired… most likely the manager as his employees are not well trained at all and the entire department is rife with constant issues. I would not recommend having your vehicle serviced at this dealership. I will drive out of my way in the future for a service department that is more competent and trustworthy.

They reidentified my camry to a different style at 5000 - Lthorton73

They reidentified my camry to a different style at 5000 mile checkup. Later I had a wreck which caused wrong parts to be placed on my car. After the recall that needed replacing of the fuel gas line, my car turned into an 8 speed . The cars computer was no good. I spent many days on side of road broke down. I later got rid of car. But, my major questions is Classical Toyota of He season or Toyota of Henderson doing their business laws right. There is a dba company called Toyota of henderson at their old location. I can not find Toyota of henderson on list to perform inspections checks consistently. There name was changed in 2021”ish to classic Toyota of Henderson’s, but service department name is Toyota of henderson as if it sits on raleigh road . Their business entity from a business correct model is sketchy. Look them up at Secretary of State in nc.

Great place to do business and have your vehicle service. - browny42

Great place to do business and have your vehicle service.The sales department is really awesome to deal with.

Ramon Bones was our salesperson and he was amazing. - leslieartis17

Ramon Bones was our salesperson and he was amazing. We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work with.

Just wanted to let everyone know about the enjoyable - Mlbillcrew61

Just wanted to let everyone know about the enjoyable experience we had recently when we purchased a fifth wheel rv from Philips Rv. Kenny Ballard and Easton Kukuck went above and beyond answering all our questions and getting us what we considered a very fair deal. Kudos as well to Bob Board in service. He took the time to show me how to winterize and perform preventative maintenance measures for the future. He has a wealth of knowledge to share. And thanks to Jeff in parts for ordering the extra parts and incidentals that we wanted. I would highly recommend this rv dealer and this team to anyone in the market for a RV!

Larry Spates was the first person to answer the phone... - Lindaegerton

Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.

Back in April we bought a Ram Laramie from Michael Jordan - tiffanyelissamitchell

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

Poor mechanic service and terrible customer service. - ednick2020

Poor mechanic service and terrible customer service. Had to return Escalade twice for ac with no real answer why after repairing it and had to return again because did not put back together properly. Jason Hampton was service guy always seems to be on vacation. If you have Cadillac Problems you should find another dealer I will.

Great service no hassle. - Doctor mnm

Great service no hassle. Tell you what you qualified for how much down .then they will tell you what cars you are qualified for.

Rashard was the best! - tsuggs

Rashard was the best!! He's my man from now on. He's very patient very knowledgeable very positively upbeat and not a pushy salesman. I will be back! Thanks Rashard. Love ya!

Treat the people that put cars on the lot better and pay... - Fired up!

Treat the people that put cars on the lot better and pay them money owed! They do all the grunt work while you reap the rewards. I’d give 0 stars if possible. Avoid these unscrupulous dealers!

Today made me trust the saleswoman and the financial - simmonsa40

Today made me trust the saleswoman and the financial staff.I went to Bob King meet Lesli and she was the BOMB!!I got a bit discouraged at one point but Chris worked it out and made me feel better.I walked away with a car that I truly loved.I will definitely recommend Bob King Mazda..Thank you for the help!!!

I’m a car guy. - Matt8265

I’m a car guy. Love my 2023 Santa Fe but one of the best parts of ownership is in dealing with their Service Department. Majer Elswick is the manager and a fantastic guy. I can’t imagine dealing with anyone else for service! This dealership just continues to impress. Smart, capable, knowledgeable people! Buy here!

Would definitely recommend! - L. Wood

Would definitely recommend! Charles and Kadi were very friendly, and were great to work with!

Had a good experience, Jacques Michel was my sales - rg

Had a good experience, Jacques Michel was my sales associate and was very helpful with making sure my used Prius was ready to go, and was willing to negotiate a fair price.

Salesman and mechanics work as fast as possible do they - lindseydraper68

Salesman and mechanics work as fast as possible do they can get you in and out and what you need. They also have a large selection of cars.

Good selection of cars , friendly people , easy to deal - Popj

Good selection of cars , friendly people , easy to deal with made the buying experience fun and I will definitely recommend this dealership to my family and friends !

If you like being lied to go to bob,if you like buying... - Cato.lenny3127

If you like being lied to go to bob,if you like buying bad cars go to bobs,I bought a truck with car fax said No wrecks but the rear of the truck had been replaced, with junk yard parts,then they said there lift was broke ,the true definition of a used car salesmen,what a joke.

I was told by their salesperson I'd be first in line once - Robert M

I was told by their salesperson I'd be first in line once the dealership got a 2025 911 GTS cab allocation. The next thing I know the salesperson is no longer there ("for good reason," the manager tells me), and no one bothered to tell me—for weeks. I just happened to find out when I called for the salesperson and the receptionist told me he no longer works there. The manager then says they won't put me on a numbered waiting list (contrary to the salesperson's assurance) and offers no apology for changing the dealership's story. I reported my experience to the general manager and got no response from him. In short, I don't think they care. They run their dealership like a bunch of amateurs in my personal opinion. They certainly don't inspire confidence to buy a $200,000 vehicle from them. I'd suggest people find another dealership.

Called to have oil changed rotate tires and some warranty - wrbrowning3

Called to have oil changed rotate tires and some warranty work. After several attempts to get a service person I finally got a person who took my number. Have not gotten a reply. Called a local shop they provided a loaner changed oil and rotated tires. Will drive to Raleigh to have minor warranty work done. What they don’t know I was going to possibly trade my 2023 Defender x for a 2024 Defender 130. Raleigh will get that business.

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

Sales and Service Team is great "Trust in the Drive" Why - Smiths" Investments

Sales and Service Team is great "Trust in the Drive" Why go any where else?

Worked hard to get approval - mattymace

Carlos and Brent worked hard to get me approval so I could get into my new car, I am very happy with them and I will be returning when the time comes to purchase a new vehicle, Highly recommend seeing them if your in the market!

Outstanding service Austin was exceptionally helpful with... - Paige

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford.

On vacation. - Skconner2931

On vacation. Coolant warning light came on. Called the dealership, they said come right in. Jack in service handled our issue, professionally, immediately, and was very kind. Checked our oil, anlso, added windshield fluid, and made us feel like a preferred customer. We live in Sarasota. Also, Angie in sales was more than kind. Friendly, professional, and easy and interesting to talk to while we were waiting for service to be completed.

Let me tell you about the experience I had today at Quick - Michael

Let me tell you about the experience I had today at Quick Lane. I made an appointment last Thursday for Monday morning at 8:30 for brake work that Quick lane said I needed (at my last service) Brake pads and rotors. I dropped off my truck at 8:00, at 2:30 Don Davis called and and said they just checked the brakes and there was nothing wrong. I explained the conversation from my last service and he said okay. I went to pick up the truck at 3:15 and it was done and out the door at 3:32 pm. I guess they when ahead and changed brakes and rotors on a truck that didn't need brakes and rotors!? To the tune of $1,283.77 for a 2 hour brake job! $680.00 labor! I have a GPS tracker on my truck and know the truck DID NOT leave where I left it at 8:00 until 1:55pm, so I guess y'all charge about $400.00 per hour! I will NEVER darken your doorstep ever again and I'll be sure to tell all my friends and family about the shellacking I feel like I got! Have a nice day! Michael Shean

Honest and friendly place. - djbourne22948

Honest and friendly place. You will love Randy. He will take good care of you.

My wife and I were very surprised on how quickly and... - Semperfinebbq

My wife and I were very surprised on how quickly and smooth our transition went at NW Motorsports. And Brian was just simply amazing. Will recommend to everybody.

This was my first time financing a vehicle. I had... - avalladares

This was my first time financing a vehicle. I had actually come from a previous dealership that has made me extremely upset. But one I got to thrifty Adam went above and beyond to put me in a vehicle that better suited me. I had a wonderful experience.