119 North Carolina Chevrolet Service Centers

The day that I called to make an appointment for my oil - ernestajr824

The day that I called to make an appointment for my oil change and tire rotation, they took me in that morning. I was also made aware of my cabin filter. I am always happy wit the service at Hiester CHEVROLET in Lillington.

I have had several interactions with a salesman named - RetMann

I have had several interactions with a salesman named Gabriel. He has been very helpful with information about different models. One great thing about Gabriel is that he speaks Spanish! He conversado varias veces with un vendedor llamado Gabriel. Me ha ayudado mucho con información acerca de modelos diferentes. ¡Le recomiendo porque Gabriel habla español!

Great experience every time I service my vehicle here. - nickhimmel

Great experience every time I service my vehicle here. Nothing but professional and knowledgeable staff at this location. Will continue to bring my vehicle here.

Very nice. - Jerrysikes7

Very nice. Great customer service! I am a widow and they worked with my budget. I highly recommend them!

Worse experience I've ever had at a dealership repair - anapat33

Worse experience I've ever had at a dealership repair shop. They took my money and didn't fix anything that was wrong with the car. All they did was a tune-up and water pump, after which the car still wasn't running, and they took $3,400 to do nothing to make the car run. I even had to take it to another mechanic for an additional $2,100 of repairs, totaling $5,500 for something that should have cost only $800. Biggest fail in the history of all repair shop fails. They think they should get a participation trophy (ie. your money) just for trying to repair your car, not actually fixing it, but just for trying. There is something wrong with that kind of thinking. It makes them unethical and not trust worthy, and they will not work with you to actually fix your car after they've done nothing to fix it but still taking your money. And they will blame you and make excuses and then do nothing but take the money and run and leave you with a car that's not fixed.

Excellent customer service. - Abdelaty

Excellent customer service. Upon entering, I was promptly greeted and assisted. Belinda demonstrated exceptional professionalism and kept me updated throughout the entire process.

The rear hatch on my SRX wouldn’t open any more. - Michael

The rear hatch on my SRX wouldn’t open any more. I took it to a Cadillac dealership who advised me that the issue was un-fixable as the necessary part was no longer available. In desperation, I called Randy Marion Cadillac for a second opinion. The receptionist connected me with Danny who knew what my problem was even before I had the chance to tell him I already knew. They fixed the problem with a brand new part and cleaned my car so well, my wife yelled at me for buying new rims. Danny was personable, knowledgable and responsive. Since he was able to save me some money from the original quote (one of the parts turned out to be unnecessary), he offered to also repair another issue (strong salesman’s skills). I couldn’t be happier. Kudos to senior management for running a tight ship, Danny my advisor and to the mechanics. Nice job !

Right when walk through the door or step foot on the lot - rjsouza1189

Right when walk through the door or step foot on the lot excellent customer service all around

Went in for a state inspection was greeted immediately - Aureliano_ramirez

Went in for a state inspection was greeted immediately great customer service and even took care of a recall I wasn’t aware of

I went to Team Chevrolet of Goldsboro on Friday, April - bridgettesessoms

I went to Team Chevrolet of Goldsboro on Friday, April the 26th to get my oil changed & tires rotated. Upon check-in, I was told that one of my air pressure sensors was out/bad. The gentleman asked if I wanted them to check it while there. Sure!! When I left, NONE of the sensors were working! I called the service department and was told that it should reset. After driving about 80 miles it had NOT RESET. I set appointment to take car back for it to be checked. I was then told that when the sensors are tested it knocks ALL of them out. If that had been told to me (if I had been aware) that the outcome was as it is now, I would NOT have had it tested! This is BAD customer service all around. Now I'm driving around without any tire pressure sensors working. Thanks alot....NOT!!!!

I brought my 2017 chevy equinox in for repair. - Don

I brought my 2017 chevy equinox in for repair. I received excellent service and fair billing. I also test drove 2 new vehicles while waiting and the salesman was very attentive.

My service writer Alan Carpenter does an exceptional job. - hardwareman752

My service writer Alan Carpenter does an exceptional job. Everyone is so friendly and helpful.

Good experience with service department. - REKINLAW

Good experience with service department. Sammy was very courteous and friendly. The scheduling was well organized.

Chris provided truly great service! - Skelly

Chris provided truly great service! I will definitely be back to see him and direct my friends his way as well.

The service was excellent and the service personnel were - garymstm

The service was excellent and the service personnel were very responsive to my needs and concerns.

I really like working with Deborah. - Leon

I really like working with Deborah. She always takes care of my four chevy vehicles

Lee Chevrolet has always taken care of me since I - jchabris

Lee Chevrolet has always taken care of me since I purchased my Colorado. A great group of people. They have also helped me with replacing the tires on a GM vehicle with a very competitive price that rivals traditional tire stores.

Attention to detail is lacking. - phil.price3

Attention to detail is lacking. Waiting room TV, lights out, Wifi not working, no complimentary coffee or snacks for those waiting during service. Tire pressures not correct when I received my vehicle.

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car - bbree

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. She also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. To me this is unacceptable as every other car service at any other shop I’ve had they are very great with communication and if your car is going to be staying over the weekend, by end of business day, you were provided adequate updates for service. There was also misunderstanding and miscommunication around taxes and fees applied leading and me being surprised at $63 additional fee. Upon bringing this to Elysia’s attention, I was met with non-accountability and passive aggressiveness and asking to speak with her manager. Her manager showcased the same lack of accountability and understanding, and on my way out, I was treated to more of Elysia’s passive aggressive tones. I found the whole process unprofessional, and will never bring my car here again . If you don’t know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work!

Everything is so great at this dealership! The service is... - leahrose90

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations!

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

Well pleased - obcountry

We have always received great service and friendly help. In all the years we have been it's like family now when getting work done or when buying another vehicle.

The best dealer all my life I use them for my - Medinaconcretenc

The best dealer all my life I use them for my vlas 5 years thanks BM

This is our first time at this service department - great - Susan

This is our first time at this service department - great communication and super helpful! Looking forward to working with them!

Been thru the service dept several times.Each time I... - Naillady7992

Been thru the service dept several times. Each time I received professional attitudes, great service, and extra care for my vehicle by placing plastic on my seat, and a floor cover. Will refer to friends and family

Great customer service. - expertroofing75

Great customer service. Took care of my granddaughter's Mustang key issue promptly. programmed key. We are extremely happy with BOYD.