119 North Carolina Chevrolet Service Centers

Blake and Terrell took the time to understand my concerns - mbunkley916

Blake and Terrell took the time to understand my concerns and problem with my tires. It was taken on a test drive right away. They diagnosed the problem and quickly corrected the Issue causing the problem.

My service writer Alan Carpenter does an exceptional job. - hardwareman752

My service writer Alan Carpenter does an exceptional job. Everyone is so friendly and helpful.

Good experience with service department. - REKINLAW

Good experience with service department. Sammy was very courteous and friendly. The scheduling was well organized.

Chris provided truly great service! - Skelly

Chris provided truly great service! I will definitely be back to see him and direct my friends his way as well.

This dealership is second to none in customer service. - Dana.judy

This dealership is second to none in customer service. Very professional and responsive. Excellent communication and my service manager, Chris, was so personable, kind, and helpful. Would not take my Tahoe to anyone else.

I really like working with Deborah. - Leon

I really like working with Deborah. She always takes care of my four chevy vehicles

Took my car in at 9am to have oil leak checked. - carey.crawford62

Took my car in at 9am to have oil leak checked. Stopped in at 130pm because I hadn't gotten any communication. Was told the girl I needed to talk to was at lunch at would call me right away. At 4pm still no call. I called twice. First time I was disconnected. Second time I was on hold for over 5 min. When Samantha came on the line she said she hadn't done my quote yet and would call me right back. At 430 I called the manager. She took 10 min to get my quote. I asked them to lock my keys in the car so I could pick it up and was then told there is a $65 diagnostic fee that I wasn't informed of that morning. Every person I talked to gave me a different excuse as to why it took so long. I never got a text or phone call with any updates. Worst customer service. I won't go back.

Attention to detail is lacking. - phil.price3

Attention to detail is lacking. Waiting room TV, lights out, Wifi not working, no complimentary coffee or snacks for those waiting during service. Tire pressures not correct when I received my vehicle.

AVOID THIS DEALERSHIP IF YOU VALUE YOUR MONEY ! - nlang

AVOID THIS DEALERSHIP IF YOU VALUE YOUR MONEY !!! They will scam you every possible chance given in the service dept.

Everything is so great at this dealership! The service is... - leahrose90

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations!

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

Well pleased - obcountry

We have always received great service and friendly help. In all the years we have been it's like family now when getting work done or when buying another vehicle.

The best dealer all my life I use them for my - Medinaconcretenc

The best dealer all my life I use them for my vlas 5 years thanks BM

THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I... - KNORMAN

THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I DIDN'T BUY MY CAR FROM THEM ... BUT WISH I HAD... IF ANYTHING FOR HOW NICE THEY'VE BEEN TO ME WHEN THEY'VE SERVICED MY CAR. THE NEXT CADILLAC I BUY IN A YEAR OR SO WILL BE FROM BILL BLACK CADILLAC IN GREENSBORO!!!

Been thru the service dept several times.Each time I... - Naillady7992

Been thru the service dept several times. Each time I received professional attitudes, great service, and extra care for my vehicle by placing plastic on my seat, and a floor cover. Will refer to friends and family

Great customer service. - expertroofing75

Great customer service. Took care of my granddaughter's Mustang key issue promptly. programmed key. We are extremely happy with BOYD.

for one my car all way get fix right the frist time i all - NANNIETHICKS

for one my car all way get fix right the frist time i all wqy be well threre

Our Chevy truck had issues while it was in the New Bern - Larry Garrison

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!

Very honest, helpful and understanding. Broke down on... - phila

Very honest, helpful and understanding. Broke down on honeymoon, and traded in broken truck for used vehicle. We felt good that they were able to provide a fair price and helped us get back on track.

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Great Experience today 5/15/2024: Jon Ross, Service - Lcgraham66

Great Experience today 5/15/2024: Jon Ross, Service Advisor, was of great help today in getting our truck in for service. Very knowledgeable and very eager to help.

I had a 10:30 appointment for oil change and inspection. - Becky

I had a 10:30 appointment for oil change and inspection. After 2 hours of sitting in waiting area, I messaged about status of car because it appeared they were having a party. No response, so I called. I was put on hold. 2 1/2 hours later, I called again. This time she said they were having a party but I expressed my concern about the long wait. A few minutes later, service worker came to say my car was ready. I received a discount, but couldn’t use my Chevrolet rewards. When I asked why it took so long, he said an internet issue. This is not my first bad experience, but I decided to give another try. Never again!!!