8 North Carolina Lexus Dealers

I only feel comfortable at Lexus. - Brooke A

I only feel comfortable at Lexus. Their communication on the phone is just ok (got a call to prepare for my service and asked about tire pricing and I was transferred to service where I left a voicemail and never heard back. I could also do without the calls before my appts trying to sell me a new car every time). But communication once I’m there is great- and all of the service people I’ve worked with have been great. The waiting area is clean and comfortable as well as the loaner program for longer appointments. I love how they wash my car. Reasonable pricing. Love the service videos. Highly recommend!

Service was excellent. - mgray61

Service was excellent. Work was completed on time. I would recommend this dealership for service.

My salesman was very nice and helpful. - cooperdaly1285

My salesman was very nice and helpful. Great customer service. Everyone was very nice and helpful.

Abdel and Aqeel were wonderful to work with throughout - jessicakbains

Abdel and Aqeel were wonderful to work with throughout the entire car-buying process. They went above and beyond to make sure everything was smooth. They even took the time to install my kids' car seats into my new car, which was such a thoughtful gesture and made a huge difference. Their professionalism, kindness, and attention to detail made the experience stress-free. I highly recommend working with them if you're looking for outstanding customer service!

Absolutely loved everyone that we dealt with at Flow on - Abby M.

Absolutely loved everyone that we dealt with at Flow on the purchase of my Lexus TX350. Darlene was not pushy at all and helped make the process extremely simple! JJ was very thorough through financing and explained each step with detail! I will not work with another dealership moving forward and am very happy to be a part of the Flow Lexus family!

I took my Lexus in for a 5000-mile service and quickly - tammysscott

I took my Lexus in for a 5000-mile service and quickly became disappointed. I felt ignored the moment I arrived. I made an appointment & arrived on time to discover the advisor assigned to me was not there and the other advisors were reluctant to assist. After finally getting an advisor to assist, I requested my car to be cleaned since this was of the things that the salesman bragged on when selling me the car. I left for a couple of hours and upon my arrival the same treatment was given. The advisor gave me my keys and sent me around the building to get my car. They didn’t even pull it up front for me. The car was not washed. It had dirt stains on the exterior but the tires were shiny. This service department is a JOKE. I could have easily went to another luxury dealership to purchase a car if I knew the service was this bad. THIS TREATMENT IS UNACCEPTABLE!