13 North Carolina BMW Dealers

We’ve bought multiple BMWs from this dealership since - Chris

We’ve bought multiple BMWs from this dealership since 2001 and from Ales Olecky since 2015. We considered another manufacturer this time but stayed with Ales because we knew him and the quality of the dealership and its service department.

Service department staff were friendly, courteous, and - jamessechrist

Service department staff were friendly, courteous, and very professional. The entire experience was quite pleasant. Highly recommended. Jim Sechrist

Mariana is awesome! - elcjr7

Mariana is awesome! Great customer service! She always takes care of me in a timely manner.

Great experience. - He who shall not be named

Great experience. Great price on my trade and my new car. My salesperson, Marc, even came in on his day off to close the deal. Hassle free, just like it should be.

Excellent service and communication. - Shannonprice

Excellent service and communication. I’d like to personally give Stefanie Brunner 50 stars! She was, by far, the best service contact I have ever had the pleasure of working with. She is truly as asset to your department! Cassidy Greany deserves the same accolades! They were wonderful. Thank you!

Alex Cash & Team were outstanding in selling us a 2025 - sritznc

Alex Cash & Team were outstanding in selling us a 2025 Honda CRV Hybrid. Alex talked us through all aspects of the sale & buying a different make than the dealer sold. Both my wife and I were able to test drive the car and ultimately Alex and Faris got us to where we needed to be on price. This is our third car from Hendrik Subaru and we couldn't be happier.

My wife and I have done business with several - Loadedbeemer

My wife and I have done business with several dealerships in the Hendrick auto family. We have done business with Hendrick Toyota of Cary, Hendrick Chevrolet of Cary, Hendrick Lexus of Charlotte, and Hendrick Mercedes in Durham. We may have found Hendrick BMW of Southpoint sooner, but I’m not sure BMW will allow dealerships to put a family name on their sign. I didn’t know Hendrick had a dealership in Durham. After going a couple of days of asking for information and phone calls, trade in information from the Charlotte dealership, I picked up the phone a d called BMW of Southpoint. I must say the receptionist that day was tenacious about finding me a person to talk to. You see, there was a sales meeting going on during my call. However, with the third attempt, a salesman by the name of Jonathan “Chance”’ Sanford picked up the phone and answered the questions I had been asking for two days at the other dealership. We made a car deal in about sixteen minutes. I’m not sure that’s a record but it must be a close contender. I suppose Chance picked up on the fact I was a senior aged customer ,who detests texting and just wanted my questions answered. He was professional, courteous and knowledgeable and certainly didn’t waste my time. I’m now the proud owner of a 2026 BMW M430i Convertible. I’m sure Chance must have shown the SOLD sign on the car the next day to the receptionist. . Her tenacity to find a salesman, and finding a salesman who understands a phone has other attributes other than texting was a match. I have another automobile (a Lexus) ordered for my wife due to arrive sometime in December. I hope to get back on the same good footing I had when I bought her last Lexus from Hendrick Lexus of Charlotte. They had a wonderful female manager at the dealership at that time. I made a car deal with her at 4 pm on. Friday afternoon and took delivery on the car the following Tuesday. In closing, Southpoint also has a wonderful, personable and caring manager by the name of Curtis Aldershof. My wife and I had a lovely conversation while waiting to get our car deal approved. Mr. Aldershof represents the Hendrick auto family admirably. I suggest all the Hendricks managers should take a lesson in what a professional manager looks like and acts like. It was a pleasure doing business at Hendrick BMW of Southpoint. BMW should allow the family name on sign. . Just a suggestion! Richard and Lynne Price

We know so much is about the experience that makes up our - Jim

We know so much is about the experience that makes up our buying decisions and continuing with that person or source that gives us the best one. I have now had my blessings of a third outstanding experience at this dealership. The car itself we purchased, the experience with the leadership after that and now one that sets a new standard. Madison Balding, Service Coordinator. Thank you for the stupendous experience and outcomes from my recent visit. Came in for some direction and input about our recently purchased X5. Complete engagement and attention, got input from team members and, provided me thoughts she had and since one of the most knowledgeable resources comes in another day, she took pictures and will be showing them for additional input. It was such a delight, and not really on a transactional situation, helping a person with a question and how wonderfully it was done. Thanks Madison, and Fields Auto Group and BMW for getting folks like Madison for you teams- Jim White

Nathan was very friendly and worked with me to offer me - Collin, B

Nathan was very friendly and worked with me to offer me some flexible options when i was experiencing issues with my heated seat out of warranty. He was patient and flexible.

Less than Kia quality service at BMW prices. - davidloliver

Less than Kia quality service at BMW prices. I brought my 3 series in for a scheduled, routine inspection and oil change at 2 O'clock. I ultimately decided to forgo the oil change portion for the budget price of $167, so only the inspection was required. At 2:45 I received the video report from the technician, which was reasonably fast. I approached the service desk to inquire if receipt of the inspection video meant everything was complete so that I could pay and be on my way. I was told that sometimes it takes a little bit after the video is sent before everything is ready. I waited patiently until 4:05. At that time, I noticed everything was good on my BMW app which showed that my car had been parked and locked at 3:06. I managed to find a service rep, advised them of the situation and my car was finally returned to me. It is infuriating to be kept waiting for an additional hour when nothing is actually happening. My previous experience was similar with prolonged wait, though I didn't think to check how long I waited after the service was completed. The service prior to this I drove an hour to Raleigh to avoid this dealership, but I didn't have a free day to drive up there this time. I should have waited and drove up there instead. They had a nicer waiting area, it was well staffed, they washed and vacuumed my car, and I was in and out quickly. Audi in Carey offered a similar experience each time (they even preheated or cooled the car depending upon the weather), then I bought a BMW partly because I wanted to have access to a dealership in town. Well, it looks like I'll have to continue driving out of town to get decent service or buy a different brand of vehicle. My wife had excellent service at Bryan Honda, my daughter has done well with the Kia dealership, and Mazda has proven to be quite good for my son. Why is BMW service this bad? Obvious issue: Insufficient staffing in the service department. There's simply not enough employees in that department to provide good service. This suggests that the ownership/ management values their profits far more than their customer's time and satisfaction. Very shortsighted business decision... I, like apparently many people, had a good purchase experience. However, I would not do business with this dealership in the future. Either another brand vehicle or I commit to driving for sales and service.

Sales BMW is unperfectional, steals from customers, and - laverne.yelverton

Sales BMW is unperfectional, steals from customers, and drives customers' vehicles unncessarily. Worst experience ever.