65 New York Toyota Dealers

I just bought a car with the help of Abraham Makany. - Dominique

I just bought a car with the help of Abraham Makany. I was a long and stressful process. Not only Abraham was very patient and professional, but he also demonstrates a great knowledge of what would be the best for my situation. He always responded promptly to my questions by phone and email. I strongly recommend Abraham. With him, you will be in good hands.

From the 1st minute I looked on line and to the final - Mark.seger

From the 1st minute I looked on line and to the final signature, everyone was very honest and very helpful

The best team I had bill Vogel’s team is amazing did - malachisr30

The best team I had bill Vogel’s team is amazing did everything possible to make our dream come true

Very helpful. - kathyfwalker0506

Very helpful. Considerate of my needs and wants.went out of their way to get me what I wanted and price.

I called to have my tranmission fluid changed. - Grasso, John

I called to have my tranmission fluid changed. Made the appointment. Got there and they said I was having a flush. I said the appointment was for fluid change not a flush. The service manager convinced me a flush was the best way to go, so I agreed to it. He gave me a coupon for $40.00 off which I appreciate . I ask him to have some one change my oil filter, which I supplied. He said ok. Very nice man. There was also a recall on the lower front bumper, for clips and fasteners. So after 3 hours of waiting we received the car and went home. The ride home was concerning, the brakes had a shutter and the ride was definitely different. You hear all sorts of things about dealership practices and you don't want to believe it. But I wonder if any of it's true? The tranmission seems ok , but I am going to find another dealership or auto mechanic to inspect the front end. The brakes are fine , I inspected them 2 week ago. It's like the nut on the tie rod was moved. Any out there experience any weird situations like this?

My wife and I recently purchased a used car from New - jojo9999

My wife and I recently purchased a used car from New Rochelle Toyota, and we must commend our sales representative, Travis Short, for his outstanding service. From the moment we walked in, Travis demonstrated a level of customer service and integrity that truly set him apart. One instance that stood out was how Travis managed a challenging situation. We arrived at the dealership to complete our purchase but Travis was running late with a previous customer. He notified us before arriving and worked to expedite the closure of the previous customer’s purchase, literally running through the dealership to process their paperwork as quickly as possible. This demonstrated his commitment to all his clients, not just the ones in front of him, as well as a sense of urgency that is rarely seen from most workers, not just a sales representative at this dealership. Additionally, Travis went above and beyond when it came to the condition of our vehicle. Initially, we were told that a stain on one of the seats could be removed as part of the purchase, but later, his management informed us that it couldn't be done and there was no ability to discount the price, which was extremely disappointing. We agreed to move forward with the purchase anyway. Instead of taking the easy route and selling us the car as-is, Travis took the time and effort to get the stain removed anyway before we came back to pick up the car. This completely reversed what would have otherwise been a very negative car buying experience. This act of going the extra mile demonstrates a level of integrity and work ethic that is rare and highly commendable. Travis's dedication to customer satisfaction and his strong work ethic made our car-buying experience exceptional. We highly recommend Travis to anyone looking for a positive and trustworthy car purchase.

Dealt with this dealership for years now! - Mikdono5

Dealt with this dealership for years now! Never dissatisfied! Kudos to my most recent Product Specialist Dan Miller! This was my second purchase from him! From start to finish it was a fantastic experience! All questions answered honestly! Dan has many years at this dealership and you can see his dedication and caring for the customer! I highly recommend him!

Great experience at Bob Johnson’s last week. - jserdinow

Great experience at Bob Johnson’s last week. When picking up our new Rav 4, we were in a time crunch due to family needs. Two employees helped our salesman, Matt, complete the check out process. We got done on time and happily left after a professional experience. Love our new car and thrilled with the experience at Bob Johnson’s !

I appreciate the service ,and assistance that Basil - brown7193

I appreciate the service ,and assistance that Basil employees provides. I also appreciate the extra service that they provide

My experience at this dealership was amazing ! - Savannah

My experience at this dealership was amazing ! My Husband & I walked in and everybody was warm and inviting!! I was greeted at the front desk by a young lady and she directed me to an available sales rep and I met Arvind! He was so attentive and personal ! He pointed us in the right direction! We are now working with Arvind on a preorder Escalade !

Naomi and service department are the best Easy - carylkane

Naomi and service department are the best Easy communication and updates on car status romeo runs a very professional department

On my last service visit before turning in my 2019 Toyota - esslomka

On my last service visit before turning in my 2019 Toyota Camry XLE for a new Vehicle at the Same Dealership, I was very pleased to receive a modified Toyota Care servicing. Mohammed "Moe" is my Service Advisor in the Service Department after my previous Advisor moved on. As always, the vehicle was checked in for the appointment previously made. I was then brought to Mohammed to write up my service order on the car for it's 6 month Toyota Care which I kept up personally after the Complimentary one which was part of the vehicle care. Keeping it up assures the vehicle running well as it is monitored. Mohammed and I agreed what work should be included since the vehicle was going to be turned over to the dealership for purchase at the time of arranging the future new lease. I waited in the very comfortable waiting area with TV, comfortable furniture and also Comp Beverage Station. I was kept up to date on the progress of the repairs by another staff member. He was also informing the other customers of their vehicles. In about an hour or so Mohammed directed me to the Cashier. After paying, I was informed when the next service was suggested. I was directed to the parking lot which was informed I was heading to have my car ready. The car was brought to me at the gate. Another pleasant service visit to the Service Department at Toyota of Bay Ridge. I will continuing using the Service Department with the leasing of the new vehicle,

Tom Sedor was 100% from the very start! - crog2013

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

Fox sucks my wife died 2 days after buying a new car. - dbavgl7174

Fox sucks my wife died 2 days after buying a new car. Fox was notified immediately and the car was returned. Fox kept $5000 from the sale. Under the circumstances you would think they would have some compassion but money is more important. She drove the car home and I drove it back less that 100 miles. They said we can't give the sales tax back (you do when you return purchases anywhere else) I'm sure they fudge the numbers and pocket the difference. The undercoating they wouldn't refund me, but when you scam people out of $5000 you will add the undercoating to the price when you resell the car and get paid twice for it. Fox is all about lining their own pockets and don't care about the customer. I dealt with the GM Matt I would never trust him or the dealership again.

Outstanding Service and Unbeatable Deal! - Andrey Karpenko

Outstanding Service and Unbeatable Deal! I recently had the pleasure of leasing a new Toyota RAV4 Prime from Plaza Toyota, and I cannot express enough how impressed I am with their exceptional service and professionalism. From the moment I stepped into the dealership, the team went above and beyond to ensure that every detail was taken care of, despite me being a pretty difficult client! A huge thank you to General Sales Manager Marko Kauzljar and Sales Manager Mohamed Bouzerd for providing me with an amazing deal. Your efforts in making this experience smooth and stress-free are greatly appreciated. I also want to extend a special thanks to Finance Manager Kai Cheng, whose expertise made the finance process clear and straightforward, with no hidden surprises. I owe a big shoutout to Client Advisor Jaswinder Singh and Sales Associate Hazem Harhash for their hard work and meticulous attention to detail. Their patience in dealing with my numerous questions and requests was admirable. They handled everything with professionalism and determination, making sure that every aspect of my lease was perfect. The Plaza Toyota team truly delivers exceptional service, even when the task isn’t easy. Thank you again for all your hard work and dedication! You’ve earned a loyal customer.

Undisclosed Hidden Fees were to be added at checkin. - No more Toyota’s for us

Undisclosed Hidden Fees were to be added at checkin. But asked for a cost estimate before service was even scheduled.

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

Bought a 2024 Toyota Camry SE from Wyatt in January great - Randy R.

Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in

Don't bother. - pwbrush

Don't bother. Bait and switch!! They called me to tell me they could offer a new Landcruiser at MSRP. Gave me the price on the phone. Told me to come in so they could look at my 4Runner on trade. I left work early, cut out of a kids things to do this. I get there, it's disorganized, wasted 15 minutes before anything started. I test drove the car. Then we started talking. They say these cars usually go for 10k over MRSP, and that's a good price. I did my research on the trade-in. When I told them the person on the phone told me the price, they seemed confused, and then when they showed me the price for my trade is, it was 12k less than the average KBB trade in value. Complete joke. Totally offensive. Waste of my time.

Purchased 4 new tires from Newburgh Toyota on October - dmanotk

Purchased 4 new tires from Newburgh Toyota on October 2023. Had a flat tire on 1/10/2023. They didn’t have my tire in stock but ordered a replacement and it arrived the next day. Tire was covered under warranty just had to pay labor for tire installation and the cost for a new tire pressure sensor plus labor. Steve Conrad insured I was taken care of and in the road again ASAP . Thanks Steve. Darrin Erwin

I had a very pleasant experience at this dealership. - PaulH81

I had a very pleasant experience at this dealership. Nick Tsolkas was very informative, trustworthy and helpful throughout my whole process of leasing my car. I would highly recommend this dealership and ask for Nick! Thank you again.

I found a new grand highlander from them, I called them - w grove

I found a new grand highlander from them, I called them and asked if they would sell out of state. They said yes. They sent me an email with detailed pricing. I asked to put a deposit on the vehicle, which they said they can’t do until it is in freight mode. I said Ok, call me asap and I will put it down immediately. They just called me and told me that the vehicle had been sold to someone locally because those people are allowed to put down a deposit. I specifically asked them if they would sell this vehicle to someone out of state. Don’t appreciate being lied to by Kimberly Taylor and the sales managers at Williams Toyota of Binghamton.

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

My vehicle was misdiagnosed and was deliberately damaged - Linda

My vehicle was misdiagnosed and was deliberately damaged during the diagnosis! The quoted me $4500 for the repair they thought it needed. Do NOT take your vehicle there…..they are dishonest hacks!

After contacting the Northtown Toyota dealership (see - Hogan

After contacting the Northtown Toyota dealership (see attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt Georger. And the response was what I expected, i.e., NOT Customer Loyalty positive. Customer loyalty is a measure of a customer's likeliness to do repeat business with a company or brand. It is the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services a customer receives from a business Matt was quick to point out that because the car wasn’t worth it to him than $9,000.00 is all he would have given us. It didn’t matter about my father’s 40 year customer loyalty to the dealership and the Toyota brand, only that Matt needed to make a $3,000.00 profit. I asked Matt to do a bit more research on the matter and get back to me. After another week & email did he finally contact me back and again I heard the same song, i.e., money is more important than customer loyalty. Finally, I was hoping that Toyota North America unlike Matt Georger, is not all about the money and understands the great value of customer loyalty. Please feel free to contact me with comments & questions Thank you Robert J. Benfanti 804-892-4476 robert,benfanti@verizon.net Attachment Reference # 230427000180 On Tuesday, April 25, 2023 I sent the below comment to the Northtown Toyota dealership @ 1135 Millersport Hwy, Amherst, NY 14226, via the Quick Contact page on their website and have yet to get a response. On Wednesday, April 19, I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Including this vehicle, for the past 40 years my father & sister have been purchasing and servicing all their vehicles from your Northtown Toyota, so I’m thinking where else to better sell it. BOY was I wrong, your sales department only verbally offered me $9,000 for it. SO, I went over to CarMax and they offered in writing $11.400.00. SO, I must ask where was the loyalty to a 40-year customer? Why was it better for a customer whom has spent thousands of dollars at your dealership over the last 4 decades to go down the street and get 25% more for their vehicle from a dealership that they just met? I would like a response from the Northtown Toyota General Manager Please see if you can help. Thank you Robert J. Benfanti Robert.benfanti@verizon.net 804-892-4476

I brought my 2007 Prius for a routine brake actuator - Michael

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

They told me about a car I was interested in and 29... - lancefreudiger

They told me about a car I was interested in and 29 minutes I called back to discover it was “sold”. They told me about another car. When I checked online I found that it had the same VIN and mileage as the first car. When I called to question this he hung up. I would say it’s a case of bait and switch.

I purchased a 2023 Toyota Prius Prime XSE in November - rakornbl

I purchased a 2023 Toyota Prius Prime XSE in November 2023. The dealership failed to notify me that there were no snow tires available for this car when I purchased it, and I live in Syracuse, NY, which has one of the snowiest winters in the northeast. I have owned Prius's since 2006 and learned that snow tires were essential for navigating Central New York roads in the winter. I researched and discovered that I could create a snow tire that fit the car by combining a certain size tire and hub. I got the dealer's parts department to order the tires and hubs I selected and they ordered the wrong hub and had to reorder it. They finally got the order right and installed the snow tires. After the tires were installed, the TPMS low pressure indicator lit up. I brought the car back to the dealer and they told me that they failed to order the correct TPMS sensors for the snow tires, and had to order the correct ones. In all, I made 3 extra trips to the dealer to get snow tires put on my new car, but my main complaint is that the car was sold to me without telling me that there was a problem with snow tire availability. In addition, the cost for the custom-made snow tires was substantially more than if I had snow tires already available for the car.

Deb Federovich top notch salesperson. - sscadden2000

Deb Federovich top notch salesperson. Handled my purchases and leases seamlessly. The service dept also does a great job scheduling appointments and taking care of whatever needs to be done. I’ve recommended this dealership many times based on my experience with them over the years.

Just bought our first Toyota from John Flint @ Steet... - nielyerdon

Just bought our first Toyota from John Flint @ Steet Toyota in June a 2019 Camry .I like this car.In Sept . we bought a 2020 Carolla from John .This man is a credit to his profession no hardball tactics honest & upfront.We had a small paint issue which he took care of right away .Thank you John & the man who did the work.We both are happy campers.In a few years we will be back.