65 New York Toyota Dealers

Jim in the service department made sure that I was - Thomas1

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect.

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My lease experience has been a total disaster. - hmskevin

My lease experience has been a total disaster. They said I had to go with a local Credit Union associated with CULA (Credit Union Leasing Association) to get the $200 dollar payment I was looking for with $10,000 down payment. I even had to join the credit union with $10 in a saving account. If I didn't go with the credit union that day that, Williams said the vehicle I wanted would not be available the next day. They did not give a quote for Toyota Financing or time to review the lengthy agreement with this credit union. When I lease, I normally pay all lease payments in one lump sum. The credit union would not let me do more than 3 months in advance. When I would go with manufactures financing, they had no problem with that because it is a fixed cost spelled out in detail in their contracts. The credit union sent me an email to view my e-statements. I clicked on the link, it sent me to a site asking for my wi-fi password to continue. The credit union would also share my email address with third parties. I requested a quote with Toyota afterwards to lease the same vehicle with same down payment, the monthly quoted payment would have been $125 per month for the same length of time. I told friends where I got the lease and they all said that this dealership is not fair and very misleading. Do not go to this dealer unless you get a lawyer to review the proposed agreement from someone other than the manufacture. Trust is earned. I filed a dealer complaint with Toyota. I blame myself for this not doing my homework and recognizing the lies being spewed but I assumed that Williams being a Toyota dealer it would be a very trustworthy and transparent organization. Boy was I wrong. Bottom line is: DO NOT DO BUSSINESS WITH WILLIAMS TOYOTA OF ELMIRA, NY

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The sale was very simple and service is the best. - Chandros101

The sale was very simple and service is the best. Good place to do business

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I have experienced the best service from this dealer. - Jane Loveland

This dealer is #1 with my husband and I. The salesman we had went out of his way to help us. He worked with us and the bank together and got what we needed. We will highly recommend this dealer and salesman. We had gone to another Toyota dealer that were no help at all.

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