56 New York Subaru Dealers

I just bought a used car from Bill Kolb Subaru. - Jmiller8345

I just bought a used car from Bill Kolb Subaru. Howard Bonfield was my salesman who was extremely knowledgeable and very professional. I have used this dealership and Howard for several cars. Always a great experience and the staff is amazing!! Highly recommend this dealership and Howard.

This is my 2nd Forsterd I purchased at this dealer - do I - Felisa Volon

This is my 2nd Forsterd I purchased at this dealer - do I need to say more?

Christian De La Cruz ! - pakrochmal

Christian De La Cruz ! I came into this dealership in search of a new car after unfortunately, totaling mine. Having previously owned a Volvo, I already knew I was in for a great car. What surprised me was how amazing the experience was start to finish. Overall the sales process was smooth, painless and just generally pleasant. I would definitely shop here again and would happily do so with Christian. Christian took time to understand my situation and help me find the perfect deal.

Fantastic guidance on reviewing all cars. - Rmona44020

Fantastic guidance on reviewing all cars. In depth descriptions on accessories and vehicle performance on the road.

I recently had the pleasure of working with Elijah - chef4ice

I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

Though they were exceedingly busy, customer service gave - radiantglory

Though they were exceedingly busy, customer service gave me a loaner to free me from a long wait and went on to take care of the emergency that brought me there. The battery had died, requiring a jump start at the medical building, and I didn't dare take a chance on that happening again over Labor Day weekend. The battery was replaced at no charge as it failed while under warranty. I appreciate the integrity and customer care of the Service Division at Empire ever since 2018 when I bought my Forester. Thank youmm Team.

Great staff, knowledgeable, professional, and personal. - Tennis

Great staff, knowledgeable, professional, and personal. No pressure from sales people. They provided a win win experience for both the customer and the sales team.

I’m happy with the staff and service that I received…. - gussy42

I’m happy with the staff and service that I received…. Would like vending machine again for cold beverages and snacks!

I was able to get in touch with the BDC department. - Carl & Brendan

I was able to get in touch with the BDC department. (My wife is a teacher so she barely gets time to do) I was delighted by the amount of information I could get from them just with one call. The gentleman I spoke on the phone his name is Kyle. He truly went above and beyond to get my wife everything she needed. Very professional and respectful. Able to accommodate my wife's schedule and mine to get an appointment. However, once we went to the store, we were not able to meet him in person because the salesperson told us that he just works in the BDC department. We wanted to thank him directly. Hope he also got the tip we left for him. Otherwise, thank you Bill for going over the many features of car we were looking to buy. Highly recommend Bill when purchasing a Subaru. Love, Carl and Brendan.

Very good service friendly service nice waiting room - psigreto

Very good service friendly service nice waiting room snacks they tell you what needs to be taken care of

More than wonderful. - myreiki555

More than wonderful. I feel so GRATEFUL to have been taken care of by all levels of staff.

Excellent service every time! - alowens

Excellent service every time! I have been going to this deanship for many years and I have always been happy.

Every thing fell into place, very happy about my results - radexter55

Every thing fell into place, very happy about my results at Romano Subrau as my Dealership

A huge thank you to Andrew Azotea! - Annsvenson

A huge thank you to Andrew Azotea! When I bought my first new car on my own in over 50 years, he took care of me, helping me with all the choices available. He actually took me to a vehicle on site to show the options and when the car arrived, spent a lot of time going over the features. When I have more questions weeks later, he’s quick to respond.

Stephen was above and beyond helpful to our daughter who - Audrey

Stephen was above and beyond helpful to our daughter who recently bought her first car. She completed grad school, landed her first real career position, and Stephen couldn’t have been any nicer, thorough and patient in explaining everything to her. She leased a 2024 Impreza; all went smoothly and quickly. All the employees we met were professional and welcoming. Highly recommend Stephen and Bill Rapp Subaru!

I would choose zero stars if I could. - Doyle.joanne

I would choose zero stars if I could. I recently had an issue with my 2017 forester having a loud noise sometimes when idling and not starting on 3 separate occasions. I had to have it towed to Subaru on the day I was having it checked. After checking out the car I was told that the engine was seized and it would cost $8000-$10000. immediately upon hearing this news Ellen Yerry said "Do you want to talk to someone in sales?" I was told that obviously the engine is seized since the sticker in my window shows I am 30000 miles over for an oil change and it looks like someone put fresh oil in after the fact. This assumption was wrong as I had had an oil change less than 2000 miles prior and had just had a 90000 mile check up at this dealership. I showed all the paperwork to prove this. The attitude at this dealership was "Oh Well, sometimes things just happen" as told to me by Buddy Schism, the service manager. This is the dealership that I bought my car from. I was skeptical from the moment I was asked if I wanted to talk to someone in sales. I had the car towed to 1st Place Auto and Tire. In less than 2 hours they had diagnosed that the engine WAS NOT seized and it turned out to be the air condition compressor and belt. Fixed at a cost of $1200 The customer service I received was cold and uncaring every step of the way. I was charged $75.00 to incorrectly diagnose my car My car never moved from where I had it towed in the parking lot. Instead of taking my car in and actually looking at it they assumed what the problem was. Buddy claimed he was going to talk to someone at corporate to see if there was anything they could do to help ( my extended full coverage had recently run out from the 5 year mark but was still under 100000 miles.) I don't believe that he tried to talk to anyone. I truly feel that they were trying to SCAM me into buying a new car OR the mechanics are completely incompetent. I called this dealer to let them know about my car being fixed etc. Ellen claimed she would let Buddy know. Haven't heard a peep in 5 days. Where is this so called LOVE Subaru? I will tell everyone I know not to go there And I will share my story as far and wide as possible

They made it easy to find the write vehicle at the price. - angiesimms06

They made it easy to find the write vehicle at the price. I will definitely do business with them again.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Great agent, great car, great price, BUT... - SEO74

Erica, my sales agent, was friendly, patient and attentive. My kids actually loved the vehicle. Oh, and I believe I paid a fair price. Otherwise, I am fairly disgusted with Benedict. I live 40 minutes away, and Gordon didn't bother to really check on the vehicles I called about. It was two hours between our phone conversation and my appointment, and when I arrived he told me one of the vehicles actually sold the night before. I return the next day thinking I am going to complete a purchase with Erica only to discover a bank transfer (on my end) hadn't gone through. Again, 40 minute drive over, I didn't know what to do. I am discussing financing and personal options with Erica when Paul appears. He introduces himself as the sales manager, and he tells me to call if I have any questions, literally dismissing me from the dealership. Banking all settled, I return again the next day, and this time it's the warranty lady who merely grunts an "Ok" and walks away when I decline purchasing a warranty. No "Have a nice day," no "Are you sure?" Just nothing. Erica and I finalize my sale, and Erica walks me out to my new car. Paul, who is across the room, never acknowledges my existence. He doesn't approach me, he doesn't thank me for my business. He cared enough to kick me out when he thought I didn't have any money, but can't lower himself to shake my hand and appreciate that I came back and gave them my business. As for the vehicle itself, it hadn't been gone through, touched, detailed since before quarantine. The only thing they did between my test drive and purchase was clean off a bird dropping. The fluids weren't topped off, and the gas tank was at half. There are even a couple specks of paint chipped on the hood (most dealers would have touched that up). It's a 2019 so everything's relatively good, anyway, but the old-school buying a vehicle (even used) and feeling like you came straight out of the factory is apparently not a thing anymore, at least not with this dealership.

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.

Very knowledgeable and friendly Salesman knows his cars - Bowerselbb

Very knowledgeable and friendly Salesman knows his cars and isn’t pushy I was treated very well

I just purchased my first Subaru from Ruge's Subaru in - jcasciaro

I just purchased my first Subaru from Ruge's Subaru in Rhinebeck. It was an awesome experience. No games, just straightforward representation of the product. Steven Dinelli was my salesman and a pleasure to work with. After visiting some other dealerships in the area, I found the whole experience with Ruge's to be a breath of fresh air. I highly recommend them.

Alex was very helpful and was not pushy. The dealership... - wrc80

Alex was very helpful and was not pushy. The dealership is in a nice area of Ithaca.

I have been a customer of Royal Auto Group for 5 years - JUAN CALVO

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and always have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.

We had the best experience for a second time. - travelingcamperrn

We had the best experience for a second time. 1 yr ago we bought our outback..few weeks ago it was totaled in an accident ..#1safety for sure husband walked away..so needed replacement. Marshall Brady is the best sales person..as always did the the best and in less than 3 hours we drove our with a 2024 Impreza sporty model..everything goes smooth from test drive to the girl that did the paperwork part and insurance and plates..West Herr is #1 for us and Marshall is the best sales person we ever had for the whole process.

Pay full price, very little to choose from, etc. - Customer

I bought a 2014 new Subaru. Salesman told me they don't negotiate price but that they would take great care of us (as in exceptional service.). I wanted to buy local and have good service so I paid the sticker price. I took the Subaru in for a $70.00 oil change and waited 2 1/2 hours! If I hadn't gone to the "service" counter I'd still be there waiting. Why would I want to recommend a business that just does not care about building relationships with customers from their community?