71 New York Saab Service Centers

Well oiled machine, usually deal with Taesha or Pat, - Jill

Well oiled machine, usually deal with Taesha or Pat, they’re both great, efficient and communicative. Pat even went out of his way a couple of times when I came in with an urgent issue. Great service.

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

I have a 6 year old golf and this will be the last... - nonvwservicepatron

I have a 6 year old golf and this will be the last volkswagen I will ever purchase due to the sole fact that the service is absolutely the worst. I have been to a total of four different volkswagen dealerships for service and the only one that I a good experience with closed down due to cutbacks. Bayside VW, by far, wins the award for worst service. A check engine light (which I KNEW WAS BECAUSE OF ERROR CODES 16804 & P0420 - catalytic converter problems) resulted in over $3,000 worth of up-sell by the "VW Specialist", completely outside what I initially brought my car in for. The list is as follows: Rear Spring broken $445.00 Strut top and bearings $285.00 Sway bar bushings $130.00 Mid Muffler $375.00 Lower engine Shield missing $85.00 Coolent Flush $129.95 Brake Flush $129.95 Power Steering flush $129.95 06 Body throttle body service $215.95 timing belt $975.00 Major Service $475.95 I dont know what a 'major service' is but I do know that I've been going to a trusted mechanic and went to my mechanic 24 hours before taking it to the dealership because I wanted to verify the results of the dealership. Don't you think my mechanic would have told me that my rear spring was broken? Also, those that are not car savvy, any of those flushes listed above are basically NOT REQUIRED EVEN IF YOUR CAR IS 10 YEARS OLD. Needless to say, I withheld giving me the results of the check engine light by telling me "they're still working on it but I will need to know as soon as possible if you'd like the other work done so that we could finish everything". Once I declined the $3000 job, he said nothing was wrong with my car and they performed a "CAT WASH". WARNING: THOSE OF YOU THAT KNOW YOU HAVE A CATALYTIC CONVERTER PROBLEM, THEY WILL MAKE YOU BRING YOUR CAR IN FOR TWO VISITS. FIRST WILL HAVE TO BE PAID. BE SURE NOT TO PAY FOR THE SECOND ONE EITHER BECAUSE THE DIAGNOSTIC IS COVERED UNDER WARRANTY. I made the mistake of paying for the first visit, only to have my check engine light turn back on again less than 15 miles later. During my 2nd visit, I was not assigned to Warren but to Joe. As Joe seemed to want me out of there as quickly as possible, I heard Warren 'recommending' to a customer with a 2 year old VW that he needed a brake flush. FLUSH!? My lesson learned is that I will NEVER set foot in a VW dealership ever again. I will sell my car before setting foot in a VW dealership ever again. VW dealerships provide UNETHICAL, UNPROFESSIONAL, INEXPERIENCED 'SERVICE'. It's unfortunate that they are the ones that they say we should trust to provide us with their expertise knowledge about volkswagens.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service