130 New York Nissan Service Centers

Money and today’s economy No cars this is not due to - joniuj2007

Money and today’s economy No cars this is not due to dealership salesperson. Sara was wonderful in cat acting and explaining things

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.

I had tires switched from winter to summer. - goebelkl

I had tires switched from winter to summer. I went back in the next day because the alignment was off. They did an alignment and an oil change. A couple days later I went back in because the car was pulling hard to the right and shaking at 30mph. The employee who drove my car to see what was happening said that I wasn't crazy and that it was shaking and pulling a little. He wrote a letter for the service department on Monday (this was Saturday) Obviously, I was not treated with respect. Then I tried to contact the office a few times without a response on Monday. Went in on Tuesday morning and they told me that in my notes from changing the tires in December that my summer tires were passable but not really usable. I checked my paperwork at home and it didn't state any of this. I truly felt I was lied to. I brought it in another day and they swtiched my front two tires. This entire situation was awful and I will no longer be dealing with them in the future. During the drive with the employee (I believe was the sales manager) I sat in the back with my two young children, with my husband in the front seat. Telling me that I wasn't crazy was quite rude and unnecessary. When I switched my tires in December, I asked if they would be fine for another season and the answer was yes.After checking my paperwork, there was nothing that stated I really couldn't use my tires. Being lied to is unacceptable.

Brought my 2024 VW Tiguan for service car was sitting - megaautoleasing

Brought my 2024 VW Tiguan for service car was sitting there for a week to do oil change and inspection first all they didnt provide with loaner car said that we didnt buy car from there dealership that we not qualified for loaner car can get in touch with service manager whenever i called there eather his busy or his xxx is off i dont understend how they operate the dealership feels like they're doing you a favor to service ur car

DO NOT TRUST - JMB324

Brought my car in for service- had my husbands FDNY plackard in the window that went MISSING. When I went back, it was handed to me with NO explanation. The absolute worst- no follow up- was told the manager would contact me and didn't- I had to track him down!!! Absolutely ridiculous - did I mention this was the day before 9/11- this is not my first bad experience with them but by far the worst! Called corporate and filed a police report- they damaged my husbads property with NO explanation- Never going back- you can't pay me to go back.