This message is updated to my previous message which I - mikey15retdet
This message is updated to my previous message which I deleted. On June 12th, 2024 I took my 2019 Nissan Rogue Sport to the service department for an oil change, tire rotation and multi point inspection just like I do every year before I leave for vacation. The service advisor, David Rivas, was very good. He got me right in even though I didn't have an appointment which was very convenient. The service was done quickly.
The only problem that I had was with whoever the mechanic was that conducted the multi point inspection. He advised Mr. Rivas that my vehicle needed front end brakes. What he failed to find during his inspection was that all four tires were worn out and needed to be replaced. The cord was beginning to show through the rubber tread and the sidewalls were dry rotted. The mechanic should have seen this when he inspected the wheels. In order to determine that the car needed brakes he would have had to pull the wheel off and should have noticed it.
Since that time I returned to the service department and spoke to Mr.Rivas and another service advisor whose name I didn't get. I explained to them what had happened. They apologized for the unfortunate incident and explained to me that it was probably the result of an inexperienced mechanic who was just hired that overlooked the tires.
I was further informed that the service department does stock replacement tires. I explained to both advisors that due to the mechanics negligence it cost the dealership approximately $1,000.00 in repairs and tires.
I would like to point out that Mr. Rivas was excellent as always. I have never had a bad experience before at Poughkeepsie Nissan. Other than this first unfortunate incident they have been very good. They get you in right away and you never have to wait to long. Even though I usually don't have a previously scheduled appointment. I have always been pleased at the way the members of the service department treat me whenever I come in. They go out of their way to help. They are always friendly and helpful. Mr.Rivas is definitely an asset to your great team. The mechanic, whoever he is, not so good. Hopefully he will learn from this experience.
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