My family has purchased half a dozen cars here over the - aj.lebeau
My family has purchased half a dozen cars here over the last 20 or so years, and Rockland Nissan used to be our "Go To" place of vehicle business. We even made referrals there too.
I guess there's been turnover there, as the performance of the current Management, Sales, and Service Staff are no longer concerned with customer satisfaction at ANY level.
Now I CONTINUE to be disappointed by the Staff & Service at Rockland Nissan in Blauvelt, NY. I sight the following issues for your consideration:
July,2018: Purchased Nissan Sentra "Stock" standard vehicle; "Fair Price" with relatively little hassle. VERY HAPPY AND SATISFIED.
SUMMER-FALL 2019: Received recall notice for "anti-collision sensor". Attempted to make appointment SEVERAL TIMES, was told they had no parts in stock to accomplish the recall. Finally received call back several MONTHS later after several follow-up calls, and brought vehicle in quickly as soon the part became available due to the nature of "safety factors" as this could result in "RANDOM vehicle braking suddenly and for no reason....." They estimated 1 day repair. I received loner car model just in case which was so old it did not have Bluetooth for phone pairing, and had THE SAME RECALL ISSUE WITH ITS COLLISION SENSOR! My "1 day" repair took 4 days... they informed me It took so long because "they had to cannibalize the part from a existing NEW stock vehicle as they still didn't have part on hand". 3 DAYS after getting MY REPAIRED vehicle back, the dashboard indicated replacement part they "cannibalized" WAS ALSO FAULTY. Had to return a second time approximately 1 month later to have THE SAME RECALL PERFORMED again. No loaner vehicle was available so this time I had to WAIT over 2 HOURS, even as they had the replacement part in stock...
JUNE, 2021: Decided to exercise the buyout option on my lease terminating JULY 2021 for same Nissan Sentra. THE LEASE WAS NOT UP FOR A MONTH, BUT THE SALES REPRESENTATIVE INSISTED I PUT A $100 DEPOSIT DOWN ON A CAR I ALREADY HAD AND WAS LEASING!! HE REFUSED TO PROCESS ANY PAPERWORK, INSISTING "THIS WAS REQUIRED TO PROCESS THE PAPERWORK AND REFUSED TO MOVE FORWARD UNLESS I GAVE SAID DEPOSIT (and I had my own financing already approved)!!! Made several complaints to management after it took over 24 hours to process the sale. After 4 calls and several online comments complaining about this activity and representative I received apologies from the management staff, but last I checked that Sales Representative was still employed there. Since when do you have to put $100 deposit down on a vehicle you legally still have on lease to purchase?? What am I going to do, skip town?
12/08/2022: Made appointment and brought vehicle in for another safety recall. This time it was for the replacement of a "defective brake-light actuator switch" . This recall concerned "grease potentially disrupting the activation of the brake lights on the vehicle rendering them inoperable in some cases" (No brake lights when braking). This condition could also "prevent the ability to start the car" (as the brake pedal needs to sense being depressed in order to start with the push button feature). On this occasion I chose to drop the vehicle off and pick it up as I did not desire having to wait their estimated 2 1/2 hours on site. 4 hours later I received a call to pick up the vehicle.
During this recall visit I ALSO mentioned the issue of "Anti-collision malfunction indicator" continued to illuminate every time it rained. I COMPLAINED THAT THIS RECALL HAD SUPPOSEDLY BEEN FIXED TWICE PREVIOUSLY. I was informed that "a ghost radar signature" can occur during the rain which could set off this malfunction indication on the dash, and that it was a "KNOWN ISSUE" with the vehicle. To resolve it they suggested I stop the vehicle, shut it off, and restart it. BRILLIANT!! (They did not offer to replace / troubleshoot/repair this situation.)
I don't drive on the freeway daily as I used to, but when I do I use cruise control. This vehicle only has 17,600 miles on it. I had used the cruise control 2-3 days before I had dropped my vehicle off for the recall, and it had worked just as it always has without issue. 5 days after getting my car back I made a trip involving highway travel I and attempted to use my cruise control, but much to my surprise it would not engage in cruise mode,
I was suspect considering this occurred right after my recall repair. I did a little research into this problem and why this might happen, and as it turns out there is a "Cruise-Control" disengage switch located either adjacent to the recently RECALLED BRAKE-SWITCH, or on some models is incorporated into the BRAKE-SWITCH which was changed during the recall the week previous. I called the service department and informed them of the malfunction. The representative I reached stated "It's most likely a coincidence as the break switch recall has nothing to do with the cruise control on the vehicle". I firmly informed the individual that I conducted research into the situation and that information was incorrect; In fact it was common for people replacing the brake switch to experience problems with cruise control because the "Cruise-Control Disengage Switch" is literally right next to (or part of the same) switch and mis-alignment or incorrect adjustment can cause this exact problem. I made an appointment to have this issue repaired, and inform them that I would not pay for the repairs and simply couldn't afford it, and I was adamant and pointed out it was functioning perfectly the days before I dropped off the vehicle for the recall and replacement of the brake switch.
My appointment is scheduled for this afternoon, and I will update this post with the results.
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