111 New York Kia Service Centers

Made a service appointment and told me it was "a simple - Unhappy Customer

Made a service appointment and told me it was "a simple job you'll be out in an hour.". This was important because I had a business meeting at 4 pm in Manhattan and needed to get home, showered, dressed, etc...Got there and was told " there is no way we can have it done." Asked to speak to the woman (I gave her name) who confirmed twice that I would be done in an hour but was conveniently told she was "not in today". Asked to speak to a manager to complain. They took my number and said he would call me. He never did. I called back at the end of the day and asked for his email. Clean place, polte people but they couldn't deliver what they promised. Rescheduled my service at another dealership. Sad.

Irresponsible and unaccountable management at this - ShouldntHaveBeenRudeDan

Irresponsible and unaccountable management at this stealership. A scrap yard would be a better place to go for customer service and car help than Kia of East Syracuse. If you want your car stolen and vandalized this is the place for you!

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

I've always had a great experience at the service dept. - rlwhomeatlast

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

PROMPT NYS INSPECTION - Bill L

I BROUGHT MY 2008 HONDA ACCORD TO THE DEALER FOR THE NYS INSPECTION IN THE AFTERNOON ON FRIDAY, 10/20/17 AND FOLLOWING COMPLETION, THE VEHICLE WAS RETURNED TO ME WITHIN 20 MINUTES

This place is xxxx - TaylorAnn

When I first came to this dealership I was told they were going to help me start my credit and put the car in my name, as long as I had a co signer and that I would get free oil changes. I wrote a great review, thinking my experience here was amazing! Once I got all my paperwork done the Car was NOT in my name. I was upset but didn’t let that change my opinion of them until recently that I went to get my free oil change. The manager told me that that was never said and he couldn’t help me while eating his kfc and watching tv. He seemed to not want to be bothered after I had waited in the dealership for about an hour just for him to show up. His unprofessionalizm was disgusting and disrespectful. They don’t own up to the things they promise their clients and all they want is to fool you out of your money. I will definitely never lease another car from this dealership and be way more cautious about trusting any salesman.

Good service Stuff is very polite Did not take a lot - lguingold12

Good service Stuff is very polite Did not take a lot of time to fix all problems what i came with

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.