111 New York Kia Service Centers

SERVICE CENTER IS NOT REPUTABLE - bhill0425

On Friday 10/5, I took my 2015 Altima 3.5 SL to the service center for a simple oil change and tire rotation with the standard multi-point inspection. My experience was bad as soon as I walked in the door and got worse as my time there continued. I had a coupon for the 39.99 oil change deal and told the advisor who checked me in and she said she would take care of it. When my vehicle was done, the advisor came and told me the car needed a new xxx battery cable and brake cleaning but other than that the car was fine. (which i knew was a lie because my left rear tire is low on air constantly and my right back tire had a cut on the outside because we just got our state inspection) but I assumed they at least did the oil change and tire rotation right so I didnt mention his overlooking of the condition of my tires and the opportunity to sell me a pair of tires. When I got my vehicle back, I saw that the 'LDW/BSW Malfunction light was on, which was not on when I checked the vehicle in for service. I immediately took the car back inside and showed the advisor who then went in to get the technician who worked on my car. No one had a clue what was wrong or even took the time to go get someone else who may know what was going on. He simply turned off the Lane Departure Warning and Blind Spot Warning feature so that the light would 'go away'. I was going out of town and didnt have much time to stay to wait for it to be checked back in so I made an appointment to come in 10/8. After that, I went home and showed my husband the paperwork and he went out to inspect the vehicle. He noticed that the two rear tires that had damage WERE STILL IN THE SAME PLACE! The tires WERE NEVER ROTATED. Which explains why the technician failed to mention that my tires needed to be replaced when he did his 'multi point inspection'. In fact, he put that there were NO cuts, nails, or damage to the tires. On 10/8 at about 3am on the way back from VA that same tire with the cut gave out and went flat. I understand that the tire going out was NOT the fault of nissan or the technician, however his negligence to rotate and inspect the tires as he indicated he did caused us to think that the tire may not have been as bad as we thought and that it didnt need to be replaced quite yet. Had we had known, we would have purchased two tires that day. So on 10/8, we took the vehicle back to the dealership and explained all of this to the advisor who helped me on 10/5. She stated that she would take care of the installation of the tires for free and all we had to do was purchase a tire whether it be there or anywhere else. I agreed and told her I would come back on 10/9 to get the tires installed, she would jut have to let me know the price. She stated that she would price some tires for us and give us a call back by EOB 10/8. It is now 10/9 and I have still not heard from them. The service there is awful and we literally just purchased our car back in August of this year. I will NEVER take my car back to this place. I simply needed a tire rotation and oil change and couldn't even get that without issues. Please train your staff to do their due diligence and complete their job assignments without rushing or lying about what is done. Also, please teach your advisors what integrity on the job is and to not make promises you have no intentions on keeping. Me and my husband were very nice given the circumstances and this is how we were treated? Never again.

Cant give zero star! - BEWARE

Cant give zero star! I am sure you will enjoy your experience purchasing a car from here but once they have your money in your pocket they treat you like waste. They have never fixed an ongoing electrical issue even when it was under warranty. Yesterday my folks (who bought me the Sorento) went in with me to see if they would once and for all resolve a problem they have literally only bandaided everytime I took it it in. I have a picture of a melted connector due to inaccurate wiring and they STILL WONT acknowledge it. They said it would now cost $170 an hour to look into it!! Anyone who considers buying a car from here I am sure the sales people will go above and beyond to make sure they make a sale. Once the money is in the bank, your nothing but a waste. My folks wanted to buy me another care before leaving because of the age of my car and issues that are not being fixed. I refused to let them spend their money there!! Not even a free car was worth anymore of my time with them! Free car for me and I said "Nope, not from here!". And to add....years ago, I was told 'to my face' while sitting in the lobby that 'i lied' about having the electric starter put in when the car was ordered. Went out to my car to retrieve the work order to show him I was not lying!! Kid didnt know what to say!! Tyoical car dealership devilment that gets them these bad reviews and a loss of a sale.

MARK YOUR TIRES! - shep0791

MARK YOUR TIRES!! I went in on Monday 9/9 to have routine service done. The following Friday, I noticed that although I paid for a tire rotation, it wasn't done. When I called with the issue they asked me how I knew the tires weren't rotated. I told them that I ran over a nail about 5 weeks ago and installed a patch kit on the right rear tire and it was still there (if the tires had been rotated the tire with the plug in it wouldn't still be in the right rear position). The receptionist said that she needed to talk to the manager who wasn't there, but took my name and said he would call me back. I didn't hear anything so I called back on Monday morning and spoke to Breanne. She said she would take my name and someone would call me back. Again, I didn't hear anything so I called back on Tuesday, twice, and spoke to Jasmine and Dana. They said would take my name and that someone would call me back. I told Dana that I've been waiting 3 days for someone to call me back because each time I've been told the manager wasn't there but they would give him my message. I asked who "him" was and they said "Jamie". I still haven't heard anything, my tires are still not rotated, and I'm out the money. I'll be taking my business elsewhere, including my next lease. MARK YOUR TIRES.

Horrible mechanics and service reps - Truth

Paid to have vehicle fixed...was told it was better.. xxx does better mean... Means it wasn't fixed.. Stay away lousy service. same problem numerous times addressed only to reoccur. Very dissatisfied wouldn't by from country club ever again

Amazing Service No Matter The Problem - chevy3999

Looking back, I can still remember the first time I brought my 2005 dodge neon in for service and how respectful and friendly Jamie Major was, as well as, how quick he was to get my car looked at and figure out what the problem was. After a couple times of bringing the automobile in for service I started to realize the only ones I trusted touching my car for repairs was the place I got it. I found that no matter how many times I brought my automobile in if there was any problem small or big they were always respectful and friendly and were always willing to fix the problem. Overall I can say that of all the places I know of that offer auto repair services I have never heard of any as friendly and respectful as Durocher's Service Center.

4 tires, no alignment and a key program has already taken - Tomdecker1977

4 tires, no alignment and a key program has already taken 3 hours. I would recommend using Hudson valley jeep service department

Total nightmare! Brought my daughter’s 2013 Kia Sorrento... - Midhudsonmobileinc

Total nightmare! Brought my daughter’s 2013 Kia Sorrento in this past summer for a recall on the motor. A new motor was installed in a timely fashion. While the vehicle was there, I asked if they could fix the air conditioning, which had stopped working. I agreed that it was no longer under warranty, and that I would pay for the repair, then the fun started. They kept the car for 2 mos, no loaner car because my daughter is only 18. They claimed that they had tested the entire system, and couldn’t find anything wrong, but the a/c still wouldn’t work. Wait, what??? Everything is fine but it won’t work?? So I got corporate Kia involved, and after getting the runaround from both , I finally was contacted by a Kia consumer affairs regional mgr, who said the case had been closed out by Dutchess Kia, and that they were not asking for any additional help from the corporate level. Nice of them right? So classes were about to begin, and my daughter needed her car back, so I reluctantly picked up the car, a/c still not working. Upon driving the car, my daughter found that the uvo radio wasn’t operating, including the backup camera and hands free phone. Called and left a msg, explaining what the problem was and said I would check the fuse and get back to them. The next day , the uvo system began working again. A few days later the oil pressure light came on, so we brought the car back and the new motor they had installed was found to be defective. It took another week or two, but they installed another new motor. They called and said that the car was ready, but that the uvo system had stopped working again, and that they checked the whole system and couldn’t find anything wrong, but the uvo system will not work and they can’t fix it. I picked up the car, and I was extremely upset at this point, but before taking further action, I decided to google the problem and see what I could find. It literally took me 5 minutes to find the answer and another 5 minutes to get the uvo system up and running again. This should tell you all you need to know about the quality of techs they have working at this dealership. I’ve owned a business in Dutchess cty. For 27 yrs. , and I’m going to make a point to tell everyone about this experience. I’ll never go there for anything ever again, and I will do exactly the opposite of recommending such a poor quality business.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

I took my car there because it wouldn’t start and my dash - lorimaegoodale

I took my car there because it wouldn’t start and my dash lights would flash, I told them when it did it the battery would click like it was dead, they said it was the backup camera that they’d have to order and I’d get a call in 1-2 weeks when the part came in. 3 weeks passed with no phone call so my husband called and the guy was like oh yup we have it. I drive out there to arrive and find out they had moved locations and not said anything. I get to the new location and bring up again, can we just make sure it’s not the battery. I was assured they would. They replaced the backup camera. This morning we go for an oil change and it does it again so the garage we’re at ACTUALLY tests the battery and the voltage is coming back as about half as much as it should. My husband just called fx to tell them about it and his response was “well I’ll have to call Kia to see if this will be covered under warranty” total xx as we brought the car in before the warranty was up. They DID NOT LISTEN TO ME, THEY LIED TO ME, wasted my time on something they knew wasn’t the issue, I believe because they’d get more money from Kia if it was the backup camera rather than the battery. Bottom line is they’re sketchy 10/10 would NOT RECOMMEND Update: guy never called back after saying he would do my husband called him and basically was like yeah we fixed the wrong but it’s your problem now

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Driving from the Finger Lakes back to CT on a Friday in - Shar

Driving from the Finger Lakes back to CT on a Friday in April my Kia Sportage is suddenly bucking and not responding to the gas pedal properly. Lucky for me Healey Kia was a few miles away so I limped my car over to them. I was directed to Scott Kuester in the service department who immediately calmed my nerves with his can do attitude. While we waited, we enjoyed the comfortable atmosphere and refreshments provided in the waiting area. Scott assured me they’d have a look at the car by Monday or Tuesday. I left feeling I was in good hands. First thing Monday morning Scott called to tell me they looked at the car on Saturday and diagnosed the problem. I would be getting a new engine courtesy of Kia. I was so relieved to hear the news that Scott delivered. Bullet dodged! I was told it might take 10-12 business days in total so I was pleasantly surprised when it was ready for pick up in only 7. The Healey Service department gets a 10 and Scott gets a 10++. From start to finish he was a delight to work with, capable, knowledgeable and personable. I feel very fortunate to have broken down where I did with Healey Kia nearby. Scott was the icing on the cake!!