If I could give zero stars I would because I got zero - John
If I could give zero stars I would because I got zero service, zero answers to my questions, and zero satisfaction.
A few days ago I contacted Advantage Chevrolet in Brooklyn to ask how much they charge to diagnose what was wrong with my Traverse. Over the course of two days, I never got an answer.
Here are the texts, dates and times ...
Friday 5/24/24 1:40PM - Hi John, this is Jerry from Advantage Chevrolet. I'd be happy to help with that. Could you please provide the year of your Traverse and a brief description of the issue you're experiencing?
Friday 5/24/24 1:48PM - Hi Jerry, my 2014 Traverse is bogging down, shuddering, losing power, making clunking noises, I think my first and possibly second gear is now gone in the transmission, locks are randomly going up and down by themselves, rear camera stopped working. How much would it cost to analyze exactly what's wrong and what it would require to fix everything?
Friday 5/24/24 1:48PM - Thanks for the details, John. I'll need to check with a team member to get accurate information on the cost to analyze these issues. Would you like to schedule an appointment while I confirm the pricing for you?
Friday 5/24/24 1:49PM - I'll wait to hear how it would cost before I schedule. Thank you
Friday 5/24/24 1:50PM - Got it, John. I'll check with our team and get back to you as soon as possible with the pricing details. Thanks for your patience!
Friday 5/24/24 4:16PM - Hi Jerry, any word on the quote?
Friday 5/24/24 4:17PM - Hi John, thanks for checking back. I'm still waiting on the exact quote from our team. I’ll follow up with them and get back to you shortly. Thanks for your patience!
Friday 5/24/24 4:17PM - Ok thank you.
(The next day) Saturday 5/25/24 12:33PM - Hi Jerry, wow, unbelievable incompetence that you couldn't simply tell me how much you charge for a diagnostic test. And continued to stall me and xx me and tell me that you'd get back to me shortly and never did. No wonder you have so many one star horrible reviews online. There's no way I would ever go to Advantage Chevrolet for anything. And I’ll spread the word and warn everyone else I to not go there as well. Watch for another one star bad review online.
Saturday 5/25/24 12:34PM - I'm really sorry to hear about your experience, John. I apologize for the delay in getting you the information you asked for. Your feedback is important to us and we'll definitely use it to improve our service. I understand if you're upset and don't want to continue with us, but if you ever change your mind, we're here to help. Again, my sincere apologies for the inconvenience.
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